- Digital Project Manager of a customer experience (CX) supersite - Progress chasing: timely follow up with stakeholders to deliver targets & plans with a goal to ensure a smooth Sprint planning (Agile methodology) - Communication: with markets’ stakeholders, sharing insights. I manage more than 5 markets, in permanent communication on a weekly basis through PMO meetings,- Next to the product team and IT team, I follow up the: Schedule plan, Managing Milestones, Governance (if exists any dependencies with the client), Requirements Management and Prioritization.Assisting the Client Services Director to ensure high quality service for clients, understanding of aura’s products & services and handling dissatisfaction quickly and effectively.- Q and A testings to ensure the quality of the releases and new developments.- Sharing knowledge and making recommendations where improvements in the processes/procedures can be made.- Take part in providing robust, data-rich insight and advice to optimise business performance whilst maximising customer value.- Assess and analyse new tickets on arrival using Jira platform and Zoho analytics

- Management and coordination skill so over different teams to maintain optimum levels of releases and deliveries to efficiently complete the goals of the project (business owners, product owners, developers).- Resolve problems, improve operations and provide exceptional service in digital projects.- Ability to solve technical problems and evolutions associated within the project.- Establish roadmaps and coordinate planning between multiple teams.- Actively listener to customer requests, confirming full understanding before addressing concerns.- General organization of the project - evaluating all stages of the project construction (SCOPE / BUILD / DEPLOY/RUN).- Working very closely with KPIs.

- Design the strategic business implementation plan: self-service laundry.- Evaluate suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.- Identify appropriate marketing channels and target customers for campaigns.- Manage full-cycle marketing and advertising strategies including estimating costs, managing resource allocation and adjusting production schedules.

Advisory - Customer & Operations Department- Use critical thinking to break down problems, evaluate solutions and make decisions.- Perform in-depth research and investigations and recommended strategies to resolve problems and prevent further concerns.

Engineering project based on the design, manufacture and racing of formula prototype, once per year. Every year F-SAE USB participated on the SAE INTERNATIONAL competition in Michigan, Detroit - MIS (Michigan International Speedway).