Mariana Rosas Email & Phone Number

Limassol, Cyprus

Limassol, Cyprus

Limassol, Cyprus

County Dublin, Ireland

Maintain a professional interaction with customer to monitor accounts and identify outstanding debts.Investigate historical data for each debt or bill and take actions to encourage timely debt payments. Ensure payments are processed correctly and maintain customer's account updated.Tested a new internal system and brought support to the team when the new system was implemented. New product launch - 'Pay in 3'Assigned to test, give feedback and work on a new product in PayPal Collections (Pay in 3) launched in Feb 2022. Quality Agent (March 2022)Promoted to Quality Champion position within Collections to ensure agents' work, calls and escalations are under company guidelines and compliance.Work closely with the Team Leader to follow up with issues to be actioned and give agent's feedback accordingly.Create weekly reports on team performance, metrics and follow-up actions to improve results and increase monthly targets.

Handle face to face, phone and email reservations.Introduce guests in the hotel facilities and follow up with customer queries and special requests.Ensure check-in and check-outs are processed in an effective timely manner to maintain customer's satisfaction.Manage internal and exclusive hotel software (Clock PMS and Room Cloud Platform) to process all reservations, payment records and create housekeeping weekly plan.Follow up with system issues, chargebacks and customer claims.Analysis and update the hotel accommodation rates.Collaborate with duties in other areas: kitchen, restaurant and housekeeping.

Celaya, Guanajuato, Mexico

Coordinate monthly cleaning supplies and staff for clients (B2B)Organize Manager's meetings with existing clients and give support during meetings.Coordinate and supervise staff attendance and tasks at each client’s site.Execute internal duties: payroll, quotations, invoicing, supplier’s payments, organizing documents and follow up with customer's queries and complaints.

Bachelor'S Degree, Industrial Engineering

Accounting And Finance, Accounting And Finance