Mariana Silvera work email
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Experienced IT executive with strong technical skills and several years of experience in managing geographically dispersed teams.I’ve navigated a variety of roles during my professional life, allowing me to grow into an all-purpose engineer and a resourceful manager. I enjoy coding but I also enjoy writing tutorials and processes. I can build teams from zero, nursing a healthy culture. I can negotiate both with customers and technical teams, keeping the relationships constructive and goal oriented. I thrive when I find purpose in what I’m doing. I love to be challenged and to dive deep into unknown waters.My current focus is to apply all my knowledge and skills while making a positive difference in the world.
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Managing Sustainability ProjectsPyxisUruguay
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Head Of Cx Managed ServicesPyxiscx May 2021 - PresentMontevideo, UruguayReinventing Managed Services for SAP Commerce operations.Building the technical and human ecosystem required to deliver the best possible support experience to our customers. -
ConsultantFreelance It Consultant , Climate Change Consultant Sep 2019 - PresentUruguay
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Head Of Customer CareToolbox Feb 2019 - Aug 2019Building and managing the customer care team, which included all delivery and support related tasks. I was the interface between the customers and the development team, making sure the operational priorities were aligned with the development roadmap.I worked with the Operations Manager in defining the processes and the performance indicators for the area. -
Head Of It InfrastructureInconcert 2016 - 2019MontevideoManaging the company’s cloud infrastructure, leading a team of system administrators. My team managed four different datacenter locations (US and Europe) plus more than 100 servers in Microsoft Azure, hosting more than five thousand contact center positions. The focus was to guarantee the availability and reliability of the infrastructure, with the objective of minimum recovery time; while keeping the daily tasks on schedule. -
Customer Success ManagerInconcert 2014 - 2016My role was to interface between the important accounts and the technical teams, making sure the priorities were aligned.During this time I leaded the process for the PCI-DSS certification of the product, negotiating with the internal team and the external auditors.
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Head Of DeliveryInconcert 2008 - 2014Managing a group of developers and delivery engineers. In the following years, the team grew in size and we opened new offices in Peru and Spain. During those years my focus was to build a strong team that could handle all the challenges.One of the biggest challenges was how to make the knowledge available to all the team members around the world. It was during this period that I built the Knowledge Management area: a small team responsible for all the training and documentation tasks.
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Project EngineerInconcert 2006 - 2008I started working in InConcert in 2006 as a junior project engineer, working in projects of all sizes and traveling to different countries. During this early years I got the chance to work for several financial entities in different countries, developing integrations with their core systems.
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Telephony Data AnalystAntel Dec 2003 - Aug 2006During the final years of my career in Telecommunications Engineering, I worked in Antel, a governmental telecommunications company.During those years, I learned to program and automate tasks.I also participated in several training programs, including certifications as Oracle DBA and ISO 9001 auditing. -
.Net DeveloperTechnolabcorp 2004 - 2005MontevideoNet developer, working with web services and SQL Server databases.
Mariana Silvera Skills
Mariana Silvera Education Details
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Ingeniería De Telecomunicaciones
Frequently Asked Questions about Mariana Silvera
What company does Mariana Silvera work for?
Mariana Silvera works for Pyxis
What is Mariana Silvera's role at the current company?
Mariana Silvera's current role is Managing Sustainability Projects.
What is Mariana Silvera's email address?
Mariana Silvera's email address is ms****@****tcc.com
What is Mariana Silvera's direct phone number?
Mariana Silvera's direct phone number is +121024*****
What schools did Mariana Silvera attend?
Mariana Silvera attended Universidad De La República.
What skills is Mariana Silvera known for?
Mariana Silvera has skills like Contact Centers, Call Centers, Ivr, Voip, Telephony, Telecommunications, Linux, Team Leadership, Itil, Software Development, Software Project Management, Cisco Technologies.
Who are Mariana Silvera's colleagues?
Mariana Silvera's colleagues are Jaime Vallejo, Clarice Dos Santos Baji, Renzo Beux, Virginia De Los Santos, Gabriela Alcarraz, Nixon D Lizcano S, Ana Fabricia Arrieta.
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Mariana Silvera
Psicoterapeuta En Consulta Privada En Espacio Cognitivo Conductual. Docente De Postgrado.Montevideo1yahoo.com.ar -
Mariana Silvera
Uruguay
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