• Management of all Sales Promotion, bonus, and commission payments• Management and coordination of remuneration, recruitment and OPEX reporting operations• Own key weekly, monthly, quarterly operational processes such as preparation and maintenance of budget, forecast, actual reports and commission and bonuses forecast in Workday Adaptive Planning.• Liaising with finance on monthly, quarterly, and yearly reconciliation of OPEX.• Liaising with Payroll issuing commission letters for payment.• Liaising with HR with new sales commission and bonuses plan in Bamboo system.• Quarterly Commission and Bonuses review and validation for all sales personnel (approximately 30 team members).• Own Quarterly Customer Satisfaction Csat Survey creation and analysis for key stakeholders.• Support Sales team on opportunities management in CRM Dynamics and internal systems in order to keep Revenue recognition accurately on dashboards.• Support to Partner Management team on sales compensation through vendor recognition program with Microsoft, AWS and Oracle.• Create reports and dashboards as needed, perform ad-hoc data analysis within Dynamics CRM or our other various sales tools/platforms and Power BI.• Proactively identify, develop, and implement process improvements, documenting desktop procedures to achieve efficiencies and scalability.• Responsible for all aspects of day-to-day commission/bonus administration resulting in accurate and timely commission payments.• Create, validate, and audit monthly reports to ensure accuracy and completeness of commissions crediting and pay-out results.• Perform configuration, testing and other support activities related to plan, quota, and policy changes• Update and record information amongst multiple internal and external systems. • Manage the onboarding of new sales staff, maximising and championing the adoption of tools, processes, and programs

• Creation of KBI decks for Key Account Directors and National Account Managers for use in weekly and monthly commercial meetings. • Managing the promotional submissions to key account customers. • Completing customer price file matching, including relevant Price Increase and other pricing changes on the systems. • Communication to customers and Key Account Managers of relevant pricing changes, including Price Increase, Vat rate changes, and posting. • Managing customer portals on price alignment and price checks in advance of Buy-In periods. • Managing the price simulation process for key accounts. • Managing the reconciliation of the scanning rebate payment process with our key accounts. • Creation/co-ordination of Field Sales Team booklet. • Manage reconciliation of relevant credit/debit checks with Business Solution Organization and customer. • Effectively deliver against all commercial support KBI's in an efficient and timely fashion on a weekly and monthly basis. • Continuously works on self-development through ownership of your Individual Developing Plan, following business trends and improving knowledge. • Manage the daily, weekly and monthly reporting requirements for the Key Account Channel. • Support the creation of key account and marketing presentations for field-sales and key customer meetings. • Communicating pricing and promotional plans to key customers as per calendar deadlines. • Fostering effective cross-functional relationships with other departments such as Marketing, Finance, BSO & logistics. • Liaising with other departments to help resolve customer queries relating to pricing or invoice issues. • Creation and suggestion of new ideas to improve the back-office support and efficiency for the Key Accounts team. • Liaising with other departments to help improve accuracy and efficiency for customer communications and satisfaction. • Liaising with external auditors when requested.

• Managing and influencing the end-to-end TPM process and ownership of data accuracy, including the setup and all analytical tasks relating to TPM. • Maintain process documentation and ensuring new learnings were captured and shared within the team. • Managing the reconciliation of the Scanning Rebate payments process with our Key Accounts & Commercial Finance Teams. • Managing the price simulation process for Key Accounts to ensure there is no impact to Annual Investment. • Delivering all KBIs and reports on time and ensure TPM processes were adhered to, driving corrective actions where required. • Adhering to and driving the Collections and Disputes process according to Group SLA. • Continuously working on self-development through ownership of your Individual Developing Plan, following business trends and improving knowledge.• Driving alignment within Business units regarding overall promotional effectiveness by leading meetings and managing KBI scorecards for the Commercial Team. • Leading and managing the TPM database on a daily basis by channel. • Ensuring all future releases and enhancements are fully tested and aligned with local commercial policy. • Obtaining skills and knowledge to fully utilize the New TPM database solution and SAP systems. • Leading and managing all Scanning Rebate accruals and ageing process. • Alignment with Key Functions to ensure promotional process and procedures comply with Audit and Group Policy. • Building strong links and communications with Group consultants and Key stakeholders within the Business. • Working with other Functions to ensure Promotional accuracy and deliver KBI excellence and ensuring compliance with company Corporate Social Responsibility and Audit policies. • Delivering continuous Improvement within all Projects, Scanning Rebates and Promotional Processes. • Providing Business Solutions to Commercial streams to improve promotional effectiveness. • Liaising with external auditors when requested.

• Attending to customer’s requests in a positive and friendly approach with great telephone manner.• Proactively engaged with customers, establishing and maintaining strong relationships.• Establishing close working relationships with internal stakeholders.• Monitoring the booking system• Dealing with enquiries and troubleshooting any problems that arose• Making booking arrangements for clients over the phone and email• Issuing, reissuing tickets according to the Airlines requirements.• Ensuring that all booking procedures followed industry standards. • Experience with GDS, Amadeus and Galileo.

• Selling international holidays and exchange programs to customers • Conference and collection of necessary documentation required on consulates • Post-sale follow-up, solving doubts of the clients and giving supporting until the end of the trip • Getting feedback after their return • Helping the students with all the Visa process.

Sales Consultant• Selling international holidays and exchange programs to customers• Trusted advisor to a portfolio of C’level customers regarding their travel itinerary.• Generated repeat business through successful client follow-up.• Consistently over achieving on set targets gaining me the accolade of top achiever within Brazil.• Conference and collection of necessary documentation required on consulates• Following-up sales, helping clients with their questions about the product and supporting them until the end of the trip • Getting feedback after their return• Experience with GDS, Galileo.• Tour Leader CI: Canada - July 2012• Tour Leader CI: France, London and Brussels – October 2012• Cold calling and prospecting leading to appointment generation• Managing full sales life cycle from start to finish• Establishing strong business relationships with prospects, customers & business partners• Directing sales forecast activities and set performance goals accordingly.• Building and manage sales pipeline

IT Help Desk Trainee• Installed, repaired, maintained, and upgraded Windows desktop and Windows notebook computers.• Worked the Help Desk providing PC and Mobile support, diagnosing, troubleshooting and resolving client issues with hardware maintenance, installations and upgrades.• Knowledge of remote desktop connections, peer to peer file sharing and other applications associated with remote IT assistance.• Answered phone calls, greeting clients, and scheduled appointments.

• Installing, repairing, maintaining, and upgrading Windows desktop and Windows notebook computers.• Providing PC and Mobile support, diagnosing, troubleshooting and resolving client issues with hardware maintenance, installations and upgrades.• Knowledge of remote desktop connections, peer to peer file sharing and other applications associated with remote IT assistance.• Intermediate SQL skills for data validation and analysis.• Solid understanding of database management system administration (SQL Server 2005/2008) with regard to performance, configuration and normalization.