Mariana Albert Email and Phone Number
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Dynamic, multi-lingual, strategic leader skilled in Business Operations, technology delivery, driving operational efficiency and customer experience transformation. Continuous improvement practitioner experienced in leading cross-functional teams, utilizing lean/agile processes and change management practices. Known as a strong relationship-builder. Recognized for translating highly technical and complex concepts into business terms. Employ data and analytics to enable C-suite leadership decision making. Skilled at vendor management, including financial and expense management.I will help you achieve your vision and business goals. I'm a problem-solver with an entrepreneurial mindset who implements cost-effective and value-added solutions. I improve business capabilities by applying a combination of process optimization and use of technology. I'm passionate about continuous improvement, improving your customers' experience and your financial bottom line.
Travelers
View- Website:
- travelers.com
- Employees:
- 33624
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Avp, Enterprise Technology SolutionsTravelers Sep 2020 - PresentHartford, Connecticut, United StatesPractice Leader - Platform & Application Technology Resiliency. Established a new enterprise-wide Practice accountable for improving overall Enterprise technology resiliency across insurance technology operations. Establish use of data and analytics for reporting, trending, and analysis of problem areas across various technologies (application, software, and infrastructure). Implement solutions across the Enterprise that promote resiliency, reduce overall issues, improve resolution time, and reduce downtime in business operations. Drive learnings and continuous improvement across the Enterprise. Head of Change Enablement function and Production Readiness Modernization.
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Account Manager, Global Technology Services, Personal Insurance LineTravelers Mar 2018 - Sep 2020Hartford, Connecticut Area
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Avp, Technology DivisionMassmutual Jun 2015 - Aug 2017Springfield, Massachusetts AreaIT Account Manager responsible for working with senior business operations executives to understand their strategy and business objectives, and translate them into technology deliverables that will advance the mission of the organization. Ultimately accountable for the successful delivery of key initiatives on time and on budget, in alignment with business unit objectives and strategy. Serve business teams as the entry point into IT, partnering with others in IT to drive the resolution of any IT (non-project related) issues or needs of the business teams. As part of the delivery, responsible for the selection of vendor partners, contract negotiations, vendor management and oversite. -
Avp, Business & Technology SolutionsMassmutual Financial Group Mar 2009 - Jun 2015Springfield, Massachusetts AreaTechnology Leader for Life Insurance, Disability and Annuity Products and Services. Responsible for the delivery of major technology initiatives in support of customer service functions from New Business through Claims. Implement leading technologies that facilitate the application submission process, eSignature, eDelivery of documents, Document Management and Imaging, Workflow Management, and Case Status Tracking.
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Director, Business & Technology SolutionsMassmutual Aug 2006 - Mar 2009Springfield, Massachusetts AreaPortfolio Manager of Technology Projects in support of Life Insurance Administration and New Business service functions. Responsible for the delivery of the technology administration platform in support of customer service functions, including integration with back-end compensation and data management systems. Responsible for delivery of technology in support of Compliance and Finance functions.
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Director, Large Corporate MarketsMassmutual Financial Group Sep 2005 - Aug 2006Enfield, CtAccountable for oversight of the Infrastructure Team and the Documentation Team for the Large Corporate Market Division. Implement practices and technology to stabilize business processing in support of organizational transformation. Implement a Service Tracking System, FileNet Imaging System, and Resource Management Capacity Planning Tool. Implement business processes necessary for compliance with Privacy Regulations and closure of outstanding 38a-1 SEC audit requirements.
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Director Of Operations, New Business DivisionMassmutual Apr 1996 - Sep 2005Springfield, Massachusetts AreaOperations Director responsible for leading the daily operations of the following business operations units: Case Management, Premium Reporting, 1035 Exchanges, Personal History Interview Unit and Case Support Operations. Accountable for daily operations and ensuring service levels met for all functions. Responsible for staffing, resource management, cost center/financial management and driving operational improvements.
Mariana Albert Skills
Mariana Albert Education Details
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Marketing -
Organizational Leadership
Frequently Asked Questions about Mariana Albert
What company does Mariana Albert work for?
Mariana Albert works for Travelers
What is Mariana Albert's role at the current company?
Mariana Albert's current role is Operations Excellence | Technology Resiliency| Human Resource Management| Strategy | Change Management | Vendor Management.
What is Mariana Albert's email address?
Mariana Albert's email address is ma****@****ual.com
What is Mariana Albert's direct phone number?
Mariana Albert's direct phone number is +141374*****
What schools did Mariana Albert attend?
Mariana Albert attended Western New England College, Babson College.
What skills is Mariana Albert known for?
Mariana Albert has skills like Insurance, Leadership, Operations Management, Business Strategy, Vendor Management, Process Improvement, Program Management, Business Analysis, Business Process Improvement, Sdlc, Resource Management, Risk Management.
Who are Mariana Albert's colleagues?
Mariana Albert's colleagues are Kyle Brassard, Jawahar Tufchi, Bonnie Hathaway, Ronda Thompson, Shamsu Sham, Abed Hamd, Levia Ayu.
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Mariana Albert
United States
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