Mariana Albert Email & Phone Number

Hartford, Connecticut, United States

Practice Leader - Platform & Application Technology Resiliency. Established a new enterprise-wide Practice accountable for improving overall Enterprise technology resiliency across insurance technology operations. Establish use of data and analytics for reporting, trending, and analysis of problem areas across various technologies (application, software, and infrastructure). Implement solutions across the Enterprise that promote resiliency, reduce overall issues, improve resolution time, and reduce downtime in business operations. Drive learnings and continuous improvement across the Enterprise. Head of Change Enablement function and Production Readiness Modernization.

Hartford, Connecticut Area

Springfield, Massachusetts Area

IT Account Manager responsible for working with senior business operations executives to understand their strategy and business objectives, and translate them into technology deliverables that will advance the mission of the organization. Ultimately accountable for the successful delivery of key initiatives on time and on budget, in alignment with business unit objectives and strategy. Serve business teams as the entry point into IT, partnering with others in IT to drive the resolution of any IT (non-project related) issues or needs of the business teams. As part of the delivery, responsible for the selection of vendor partners, contract negotiations, vendor management and oversite.

Springfield, Massachusetts Area

Technology Leader for Life Insurance, Disability and Annuity Products and Services. Responsible for the delivery of major technology initiatives in support of customer service functions from New Business through Claims. Implement leading technologies that facilitate the application submission process, eSignature, eDelivery of documents, Document Management and Imaging, Workflow Management, and Case Status Tracking.

Springfield, Massachusetts Area

Portfolio Manager of Technology Projects in support of Life Insurance Administration and New Business service functions. Responsible for the delivery of the technology administration platform in support of customer service functions, including integration with back-end compensation and data management systems. Responsible for delivery of technology in support of Compliance and Finance functions.

Enfield, Ct

Accountable for oversight of the Infrastructure Team and the Documentation Team for the Large Corporate Market Division. Implement practices and technology to stabilize business processing in support of organizational transformation. Implement a Service Tracking System, FileNet Imaging System, and Resource Management Capacity Planning Tool. Implement business processes necessary for compliance with Privacy Regulations and closure of outstanding 38a-1 SEC audit requirements.

Springfield, Massachusetts Area

Operations Director responsible for leading the daily operations of the following business operations units: Case Management, Premium Reporting, 1035 Exchanges, Personal History Interview Unit and Case Support Operations. Accountable for daily operations and ensuring service levels met for all functions. Responsible for staffing, resource management, cost center/financial management and driving operational improvements.

Bachelor Of Business Administration (B.B.A.), Marketing

Business Administration, with a Major in Marketing

Regional Leadership Forum, Society For Information Management Professional, Organizational Leadership

Executive Leadership Training for IT Leaders