Mariana Muñoz Álvarez work email
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Currently leading the bilingual development of the Communities product on Tabella, a communications platform that connects Catholic communities to one another.My experience spans from big tech to the hustle of the fast-paced startup world. I thrive off environments full of innovation, and finding creative ways to solve problems. With a strong focus on customer needs, I am passionate about turning user feedback into actionable insights, ensuring we build features that truly resonate with our audience.My main career goal? To create exceptional experiences for everyone who interacts with our product. My ultimate life goal? To leave behind something meaningful that changed at least one person's life.
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Customer Success ManagerGleantapAustin, Tx, Us
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Head Of Community OperationsTabella Oct 2022 - PresentAustin, Texas, Us• Leads the development of Tabella's Community product for Spanish and English-speaking users, significantly increasing accessibility for Spanish-speaking users in the United States• Collaborates cross functionally with product and engineering teams to improve user experience and increase community engagement• Leads teams in Latin American and Caribbean markets to solidify product adoption through valuable user insights, most notably introducing the app in Puerto Rico, Colombia and Mexico• Owns strategic decisions regarding community operations including workflow optimization, user onboarding and support, marketing that conveys product value proposition and CRM strategies -
Community LeadTabella Jun 2021 - Oct 2022Austin, Texas, Us• Responsible for championing product adoption and revenue growth through brand marketing, helping bring the app from ideation to revenue and increased growth of 15k users in less than a year• Provided actionable input on UI, UX, and design for product launches in international markets, conveying data-driven stories to product teams around key business insights• Worked directly with engineers to test builds, APKs, and create changelogs• Led internship program for young Catholic leaders
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Job Seeker Success Specialist, Bilingual SpanishIndeed.Com Oct 2018 - Jul 2020Austin, Texas, Us• Led the internationalization of the Indeed Job Seeker Help Center in order to achieve market parity, doubling Spanish language content within three months• Managed incoming volume from Latin America and Spain, driving change for product updates backed by market data• Worked cross-functionally with product teams and proposed improvements to products, processes, and workflows on a bi-weekly basis to drive efficiency and effectiveness, most notably leading the implementation of the English-Spanish toggle feature on the homepage and the creation of Spanish macros• Regularly met or exceeded individual performance metrics (KPIs) such as, CSAT (above 3.7 goal), TPH (met goal of 10 Tickets Per Hour), and QA (Quality Accuracy; maintained 100% since start date) -
Quality AnalystEteam May 2018 - Oct 2018Somerset, New Jersey, Us• Assessed quality for 120 Spanish-speaking analysts in order to mitigate ads risk for the world's leading search engine• Monitored policy changes, identified holes in customer policies and contributed actionable feedback accordingly• Provided error feedback to agents and logged into tracking system• Conducted assessments for content reviewers in order to prepare for weekly policy knowledge tests -
Community Operations Content ReviewerAccenture Jan 2018 - May 2018Dublin 2, Ie• Reviewed reports of violating content and classified according to policy in order to maintain the safety of userson one of the world’s largest social media platform• Demonstrated policy expertise by being one of the only agents to maintain a 100% quality• Worked with platform engineers to improve the process and workflows• Managed time efficiently in order to meet turnaround time for client• Handled general data entry related tasks with attention to detail• Gathered and analyzed technical literature in order to contribute to policy updates -
Risk AnalystBcforward Mar 2017 - Dec 2017Indianapolis, In, Us• Reviewed ads for one of the world’s largest social media platform and classified according to policy in order to improve user experience• Provided feedback on ads classification trends, specializing in fraud• Worked with platform engineers to improve process and workflows• Managed time efficiently in order to meet turnaround time for client• Paid special attention to frequent policy updates and actioned accordingly -
High School Journalism Teacher, HcisdTeach For America May 2016 - Sep 2016New York, Ny, Us• Completed intensive Teach for America summer training, teaching 8th-grade English to summer school students and developing lesson plans focused on foundational reading and writing skills for Multilingual Learners• Taught 9th-12th grade Journalism at Harlingen High School, equipping students with skills in writing, editing, and digital design• Supported senior students through their transition into higher education by assisting in college prep activities• Fostered a supportive classroom environment that encouraged student engagement and growth in communication skills in both English and Spanish, guiding students in project-based learning that enhanced their creative storytelling abilities -
Content Translator, Editor, And WriterKnight Center For Journalism In The Americas Jan 2015 - May 2016Austin, Tx, Us• Served as writer and editor for trilingual news site covering press freedom and media law in Latin America• Translated articles from English to Spanish and vice-versa• Provided editing and feedback for senior writers• Shared published content on social media platforms in a way that focused on being visually engaging to followers, improving audience outreach by 75 percent -
PhotographerThe Daily Texan Aug 2014 - May 2015• Worked promptly with reporters to cover issues concerning faculty, staff and students at The University of Texas at Austin• Mastered DSLR camera and equipment skills along with photo editing software• Assisted in videography production and editing that was visually engaging for online publication to improve audience outreach by 25 percent -
Assistant ProducerTexas Student Media Aug 2014 - May 2015• Assisted in the production of a live late night show for Texas Student Television• Mastered camera, teleprompter, master control board and soundboard skills• Assisted in editing for pre-recorded segments -
WriterLonghorn Life Magazine Aug 2013 - May 2014• Served as writer for lifestyle magazine at The University of Texas at Austin• Worked promptly with photographers to meet deadlines• Demonstrated leadership and initiative by pitching original story ideas at every staff meeting
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InternTraining2Go (T2G) Aug 2012 - May 2014• Managed social media for consulting company working with United Nations Peacekeeping, gaining support for the organization and improving audience outreach by 50 percent• Provided editing and feedback for senior writers• Wrote content to be published on company website, increasing grant funding for the company by 25 percent by the end of the 2014 fiscal year
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Bilingual Customer Care SpecialistDish Network May 2013 - Aug 2013Englewood, Co, Us• Mastered customer service, sales, advertising and telephone skills including de-escalation• Earned recognition for the most upsells and highest customer satisfaction for consecutive months• Mastered troubleshooting and tech skills to ensure customer satisfaction
Mariana Muñoz Álvarez Education Details
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The University Of Texas At AustinMinor In English -
Harvard Business School OnlineBusiness/Managerial Economics
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The University Of Texas At AustinMarketing
Frequently Asked Questions about Mariana Muñoz Álvarez
What company does Mariana Muñoz Álvarez work for?
Mariana Muñoz Álvarez works for Gleantap
What is Mariana Muñoz Álvarez's role at the current company?
Mariana Muñoz Álvarez's current role is Customer Success Manager.
What is Mariana Muñoz Álvarez's email address?
Mariana Muñoz Álvarez's email address is ma****@****ella.cz
What is Mariana Muñoz Álvarez's direct phone number?
Mariana Muñoz Álvarez's direct phone number is +195652*****
What schools did Mariana Muñoz Álvarez attend?
Mariana Muñoz Álvarez attended The University Of Texas At Austin, Harvard Business School Online, The University Of Texas At Austin.
Who are Mariana Muñoz Álvarez's colleagues?
Mariana Muñoz Álvarez's colleagues are Bhargavi Ganugapata, Devendra Chauhan, Shahzad Siddique, Rohan Mahajan.
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