- Demonstrate expertise in executing end-to-end processes and related tools- Independently set daily priorities based on available work- Triage incoming customer requests- Communicate with stakeholders regarding issues and provide resolution based on established conventions- Identify process improvement opportunities and collaborate on solutions to streamline workflows- Determine and document procedures for new workflows and features

- Local area expert for foreign professionals- Provide guidance and assistance with housing, banking, driver’s licensing, social security and other interests as needed.

- FAM tour coordinator for international corporate visitors and travel industry leaders. - Transportation and logistics for Mexico sales mission that showcased exotic animals and in-studio visits to Televisa stations. - Monthly account attendance analysis and trend reviews for senior management - Project lead for new annual consumer event that includes live concerts and in-park festivals. Coordinated talent meet-and-greet and on-site interpreting.- Continued support to Brand and Advertising on Spanish Language sales initiatives, Promotions, Radio and TV spots, Web Content and all printed materials. - Management of over 3,000 complimentary admissions (per year) for all Sales Team.

- Process improvement procedures for admission and revenue reporting, ticket cancellation and fulfillment - Created and translated into Spanish sales materials for international partners and promotions - Part of the strategic action team to work in conjunction with Sesame Workshop for new attraction opening. - Internal expense monitoring for all Group Sales disciplines

- Planning and execution of special corporate client events - Trade show coordination for sales managers in local and nearby markets - Ticket order processing for travel industry whole sellers and Online Travel Agencies - Managed marketing department’s collateral inventory - Bilingual support for all customer service inquiries - Mailing and logistics coordination for mass promotion projects- FedEx International Shipping Logistics and Pro Forma Invoice

Analytics, quality assurance and supervising call center agents for Telvista's clients: TracFone and Metro PCS.