Managing the company’s customer panel across recruitment, segmentation, growth and incentivisation;Writing and executing customer surveys on a range of topics, including appropriate selection of panel members, best practise question writing and management of responses including appropriate incentivisation;Delivering both top-line and more detailed results from surveys and interviews in a format that allows actionable insights;Managing and facilitating in-depth customer interviews and usability studies both remotely and in-person;Supporting Product Managers, UX managers and external researchers in the execution of customer interviews, including writing interview guides, coordinating timetabling, liaising with customers and where needed managing interviews alone;Providing reports and insights into market developments, including competitor activity (eg product launches, software updates and marketing activities) and technology trends;Coordinating customer feedback reports from other areas of the business (especially Customer Service and Marketing), and integrating these findings into reports and research outputs.

- Developed timelines for product development and ensuring they are followed;- Coordinated with vendors on materials and supplies needed for production of a product;- Communicated with other departments such as engineering, marketing, and manufacturing to ensure that all aspects of the product are being considered;- Coordinated inventory of finished products, materials, and supplies;- Prepared reports detailing progress on projects to management or clients;- Kept records of changes made to products during the development process.

- Allocated production orders to our operational sites;- Made and managed bookings with shipping lines;- Communicated with customers regarding shipping schedules;- Coordinated the transportation of containers from port to site;- Experience with Manufacturing ERP system (Syspro);- Liaised with sites to ensure timely production and dispatch of shipments.;- Built relationships with APAC suppliers & internal departments & stakeholders, including Customer Service, Inventory, Payables, Sales/ Sales Managers & Supplier Management;- Maintained ETA’s and ensured correct dates were on the system, worked with suppliers to resolve queries;- Improved the booking process and ensured all orders were booked in accurately.- Administered Order cancellations & amendments.- Ensured orders were received & shipped from the warehouse quickly;- Communicated and helped to resolve queries between Account Managers / Sales Supports and the warehouse.

- Supported the production and delivery of cutting edge, precision-quality, and accessible microphones and accessories by performing quality control checks and assembly.- Performed quality tests on microphones, including checks regarding noise, display, battery, and audio quality to ensure the highest quality standards.- Packed and labelled final products.

- Developed strategic plans for customers according to their educational and professional goals.- Reviewed documentation to ensure compliance with visa application requirements.- Provided excellent customer service over the phone, in person and via email.- Managed communication with students and provided updates in regards to enrollment status.

- Informed, educated, entertained and engaged over 2 million people by delivering breaking news and reporting on everyday stories; Received 1 National and 2 State Awards.- Undertook research and gathered information; Conducted interviews.- Worked in partnership with editors to produce TV content.- Covered the FIFA World Cup interviewing the Australian, the Brazilian and the Cameroon teams.

- Delivered breaking news and relevant stories to the audience. - Investigated and reported on events, issues and trends by gathering information, drawing on research, and interviewing case studies and experts.

- Interviewed sources, verified statements and facts to write the reports. - Decided on the specific content of publications in conjunction with other senior editors and in accordance with editorial policies and guidelines.- Collected and analysed facts about newsworthy events from interviews, printed matter, investigations and observations.

- Provided support and worked in a department rotation scheme, gaining experience in all media types (TV, newspaper, online, and radio). - Undertook research and gathered information.- Conducted interviews.