Mariana Chan Email & Phone Number

Hong Kong Sar

- Conducted a comprehensive assessment, analysis, and adoption of novel administrative protocols.- Strengthened security measures by establishing and enforcing protocols.- Implemented an accurate and well-organized online filing system, enhancing accessibility and efficiency within the Department of Administration.- Enhanced event experiences through creative concepts and efficient coordination.- Maintained financial accuracy by managing invoices, petty cash, and bookkeeping tasks, contributing to financial stability and transparent reporting.- Assisted in budget planning, expense tracking, and provided detailed spending reports.- Monitored and restocked supplies, ensuring uninterrupted operations.- Played a key role in planning and executing a company-wide training program for over 140 employees, overseeing logistics, and ensuring seamless facilitation of training sessions.- Streamlined HR processes by managing employee records, facilitating smooth on-boarding, and maintaining data security through access card management.- Simplified business travel arrangements, negotiated favorable contracts, and handled logistics.

Hong Kong Sar

- Executed comprehensive office administration tasks, ensuring smooth operations and optimal resource availability through equipment maintenance, office supplies replenishment, and procurement activities.- Successfully supported recruitment processes, resulting in the acquisition of top talent.- Prepared business sustainability reports and event proposals.- Provided clerical assistance and ensured accurate information management through document processing, data verification, and filing.- Led procurement activities, secured competitive prices and favorable terms by negotiating with suppliers, leveraging SAP Ariba for streamlined processing and cost savings.- Managed purchase order generation and maintained meticulous documentation, ensuring accuracy and compliance for efficient ordering processes.- Oversaw internal event promotion, achieving visually appealing and successful event promotions through tasks such as designing posters, conducting photoshoots, and performing photo editing.- Greet people, answer phone calls, reply messages in professional manner.

Hong Kong Sar

- Provided exceptional customer service by assisting customers with their banking needs, delivering comprehensive information about various banking products and services in a friendly and professional manner.- Proactively identified opportunities to promote and cross-sell additional bank products and services to customers, effectively aligning their financial goals and needs with appropriate solutions.- Demonstrated strong problem-solving skills by promptly and professionally handling customer complaints or issues, ensuring their resolution or escalation to the appropriate channels for swift resolution.- Ensured strict compliance with regulatory standards and policies, following anti-money laundering and anti-terrorist financing procedures to maintain a secure and trustworthy banking environment.

Hong Kong Sar

- Collaborated with the product design team to generate innovative and creative ideas for new kitchenware products, resulting in successful releases in Mainland China.- Translated design briefs and consumer insights into tangible design concepts, effectively capturing the desired vision and meeting customer preferences.- Created detailed sketches, illustrations, and digital renderings of product concepts using design software such as Photoshop, Illustrator, and SolidWorks to produce realistic and visually appealing representations of the designs.- Assisted in the preparation of design presentations by creating visual materials, mock-ups, or mood boards, facilitating effective communication of design concepts and vision to the internal team.