● Ticket management● Management of add-on services● Management of client documentation● Management of changes in the client experience and related documentation● Management and control of daily/weekly reports● Comprehensive management of the student’s procedures, as well as resolvingdoubts, and contacting different internal departments of GrowPro andexternal providers● Establishing an effective work methodology and reporting directly to thedirect Manager● Maintenance of Knowledge Base● Contacting schools/providers/sponsors● Team management● Building, training, and leading a team of Agents in executing enrollmentprocesses in schools and managing providers● Resolving doubts● Supporting the Manager in their tasks● Assisting the team in organizing knowledge● Filtering team information and escalating team needs regarding tools,resources, etc.● Early detection of anomalies● Implementation of improvements and process optimization within theCustomer Experience department

Team Leader de Bookings Agents Onshore específicamente ubicados en Queensland, Aus

Coordination of activities between teachers and students. Events and social media management. Customer service, general administration and technical support of online classes and virtual campus.

Night Auditor, reservations, check in and check out, Customer service, social media and cash management,

Customer service and event management of school plays.