Lead and motivate the department to optimum performance levels to achieve agreed targets contributing to the company's objectives. Responsible to provide guidance, instruction, direction and lead a team of advisors for the purpose of delivering operational KPI's, meeting targets and work towards the business objectives. Monitor the quantitative and qualitative achievements of the team and reports results to a manager.Project- Working with other key members on the project to come up… Show more Lead and motivate the department to optimum performance levels to achieve agreed targets contributing to the company's objectives. Responsible to provide guidance, instruction, direction and lead a team of advisors for the purpose of delivering operational KPI's, meeting targets and work towards the business objectives. Monitor the quantitative and qualitative achievements of the team and reports results to a manager.Project- Working with other key members on the project to come up with the goals, objective and aims of the project- Give clear directions and instructions to both team members and stakeholders to enable them carryout their duties effectively- Maintain direct and open interaction with line managers to make sure all resources needed for the project are available and also consider the negotiation of amendments to project plans to achieve best outcomes- Determine the appropriate time to make advancement on projects and move on to further stages. Also, acknowledge when certain strategies aren’t effective and implement change of plans- Encourage contributions and input from team members and other key stake holders on the project and acknowledge efforts made by team members Show less

Responsible to provide guidance, instruction, direction and lead a team of advisors for the purpose of delivering operational KPI's, meeting targets and work towards the business objectives- Lead and motivate the team to optimum performance levels to achieve agreed targets contributing to the company's objectives.- Provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of objectives.- Manage performance through… Show more Responsible to provide guidance, instruction, direction and lead a team of advisors for the purpose of delivering operational KPI's, meeting targets and work towards the business objectives- Lead and motivate the team to optimum performance levels to achieve agreed targets contributing to the company's objectives.- Provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of objectives.- Manage performance through regular, effective reviews, addressing performance issues according to the company's policies and procedures.- Conduct development reviews and recommend training and development plans.- Deliver all departmental KPIs, achieving set targets and objectives within the inbound and correspondence services.- Challenge processes and procedures, identify and implement improvements to enhance the customer experience or improve operational efficiency.- Build effective relationships with other teams and departments. Show less

Developing the onboarding training schedule, materials and training the new starters in the sales department.

Source Marketing Direct (Credico Uk /Care2Give)- being the face of the clients while attracting the attention of the public and explain client’s products and services in a friendly and enthusiastic manner.- explaining clients services, objectives and missions while answering queries and providing general customer service.- responsible for filling out new customer applications and consolidating the relationship between the customer and the client.- attending… Show more Source Marketing Direct (Credico Uk /Care2Give)- being the face of the clients while attracting the attention of the public and explain client’s products and services in a friendly and enthusiastic manner.- explaining clients services, objectives and missions while answering queries and providing general customer service.- responsible for filling out new customer applications and consolidating the relationship between the customer and the client.- attending product training and seminars- being responsible with teaching, training and leading new people- basic sales skills experience- being responsible with interviewing on behalf of the company (over 500 hours of interviews)- setting goals- customer service experience- KPI analysis Show less

respond to incoming customer calls concerning new and existing customer accounts within a callcenter environment- assist with complaints, orders, errors, account questions, billing, cancellations, and other queries-maintain company standards during recorded calls in order to ensure high quality service- receive incoming calls and makes outbound calls when necessary- receive and remedies customer complaints and grievances- record all calls in detail- receive request… Show more respond to incoming customer calls concerning new and existing customer accounts within a callcenter environment- assist with complaints, orders, errors, account questions, billing, cancellations, and other queries-maintain company standards during recorded calls in order to ensure high quality service- receive incoming calls and makes outbound calls when necessary- receive and remedies customer complaints and grievances- record all calls in detail- receive request for new account service and account cancellation- service existing accounts Show less

- Opening and closing the cafe- Learn menu items and be able to describe them appropriately to guests- Stock server station- Clean server section- Welcome guests and escort them to their tables- Take orders- Preparing orders in bar- Deliver orders in a timely manner- Check-in with guests to ensure that everything is going well- Clear dirty dishes from table- Deliver guest’s bill- Run server report

Outbound project-operating telephone equipment, automatic dialing systems, and other telecommunicationstechnologies- maintains database by entering, verifying, and backing up data- contact businesses or private individuals by telephone in order to solicit sales for goods or services- explain products or services and prices, and answer questions from customers- record names, addresses, purchases, and reactions of prospects contacted- adjust sales scripts to better… Show more Outbound project-operating telephone equipment, automatic dialing systems, and other telecommunicationstechnologies- maintains database by entering, verifying, and backing up data- contact businesses or private individuals by telephone in order to solicit sales for goods or services- explain products or services and prices, and answer questions from customers- record names, addresses, purchases, and reactions of prospects contacted- adjust sales scripts to better target the needs and interests of specific individuals Show less

- responsible for promoting the features of a product to an audience or client- show how product works, takes questions, and attempt to persuade consumers or clients to buyproduct- show how product is best-used- answer questions about product- walk around store offering samples to customers- fill in raports at the end of the day

- respond to incoming customer calls concerning new and existing customer accounts within a callcenter environment- assist with complaints, orders, errors, account questions, billing, cancelations, and other queries- -maintain company standards during recorded calls in order to ensure high quality service- receive incoming calls and makes outbound calls when necessary- receiveand remedies customer complaints and grievances- record all calls in detail- receiverequest… Show more - respond to incoming customer calls concerning new and existing customer accounts within a callcenter environment- assist with complaints, orders, errors, account questions, billing, cancelations, and other queries- -maintain company standards during recorded calls in order to ensure high quality service- receive incoming calls and makes outbound calls when necessary- receiveand remedies customer complaints and grievances- record all calls in detail- receiverequest for new account Show less

Survey operator for market research- working on field [door to door]- explaining people about the research and convince them to let you in and answer a questionnaire- choose right people for the research- apply surveys- fullfill the targets- respect deadlines and selections criteria- making daily reports

- handing out flyers to the general public at strategically chosen locations- distributing flyers through residential front doors or to businesses- having an in depth knowledge of the information they are handing out and be a point of informationfor people with queries- being enthusiastic about the event or establishment they are promoting- covering as many people/houses as they can in order to market as widely as possible