Mariana Santiago

Mariana Santiago Email and Phone Number

Transformation Manager at Fidelidade @ Fidelidade
lisbon, lisbon, portugal
Mariana Santiago's Location
Lisbon, Lisbon, Portugal, Portugal
Mariana Santiago's Contact Details

Mariana Santiago work email

Mariana Santiago personal email

Mariana Santiago phone numbers

About Mariana Santiago

I am an experienced project manager with a demonstrated history of working in the telecommunications and technology industries. I started as a strategy and operations consultant and then shifted into marketing and product management. In the past five years, I have been focusing on operations and customer success transformation projects. I have strong product management and analytical skills, as well as a strong focus on customer experience, digital marketing, and innovation.

Mariana Santiago's Current Company Details
Fidelidade

Fidelidade

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Transformation Manager at Fidelidade
lisbon, lisbon, portugal
Website:
fidelidade.pt
Employees:
2086
Mariana Santiago Work Experience Details
  • Fidelidade
    Transformation Manager
    Fidelidade Oct 2021 - Present
    Lisbon, Portugal
    Head of Operations @ FIXO the best home services’ platform in Portugal (www.fixo.pt), responsible for customer and provider's operations
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  • Moey!
    Head Of Customer Success
    Moey! Aug 2019 - Oct 2021
    Lisbon Area, Portugal
    Leading customer support at moey!, implementing continuous improvement projects and working with the best internal and external partners and suppliers for the best customer experience.
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  • Crédito Agrícola
    Project Manager - Digital And Innovation
    Crédito Agrícola Jan 2019 - Oct 2021
    Lisbon Area, Portugal
    Responsible for launching moey!, the 1st mobile only digital banking account in Portugal, focusing on Customer Success: definition and implementation of all client support channels, including CRM definition, support processes and training content
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  • Nos Sgps
    Project Manager - Change Management
    Nos Sgps May 2018 - Dec 2018
    Lisbon Area, Portugal
    Customer experience analysis and definition, Change management projects.
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  • Nos Sgps
    Product Manager
    Nos Sgps Aug 2016 - Apr 2018
    Lisbon Area, Portugal
    End-to-end management and development of core TV platforms, Launch and management of OTT applications, Participation in strategic projets in coordenation with Operations and Engineering teams
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  • Nos Sgps
    Campaign Manager
    Nos Sgps May 2014 - Jul 2016
    Lisboa
    Customer segmentation analysis, Offer and sale process definition, Business Case preparation, Campaign implementation and management across different commercial channels, KPI Analysis
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  • Bnp Paribas Cardif
    Strategy And Product Development Analyst
    Bnp Paribas Cardif Nov 2013 - Apr 2014
    Lisbon Area, Portugal
    Development of new insurance products, Market and competitors analysis, Identification of consumption trends, Digital Strategy definition
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  • Timwe
    Business Development Analyst
    Timwe Jan 2011 - Oct 2013
    Lisbon Area, Portugal
    Market and competitors analysis (online and mobile market), Product definition and management, Innovation process creation and management, Participation in internal strategic projects, Corporate Events planning and execution.
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  • Deloitte Consulting
    Consultant
    Deloitte Consulting Sep 2008 - Dec 2010
    Lisbon Area, Portugal
    Strategy and Operations Consultancy Projects namely in Fixed Asset Management, Expropriation Process Analysis, Implementation of Shared Services Centers, Restructuring of Commercial, Operational and Logistics Areas.High Speed Economical Impact Studies.
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  • European Parliament
    Intern
    European Parliament Mar 2007 - Jul 2007
    Brussels Area, Belgium
    Monitor the work of Committees and Seminars, Analysis and elaboration of reports, Structure and presentation of conclusions.
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Mariana Santiago Skills

Strategy Business Strategy Management Consulting Market Research Marketing Communications Marketing Strategy Management Market Analysis Competitive Analysis Team Management Business Analysis Project Management International Relations Analysis Business Development Project Planning Marketing Management Negotiation English Spanish Marketing Product Management Product Development Team Leadership Online Advertising Entrepreneurship New Business Development Crm Analytical Skills

Mariana Santiago Education Details

Frequently Asked Questions about Mariana Santiago

What company does Mariana Santiago work for?

Mariana Santiago works for Fidelidade

What is Mariana Santiago's role at the current company?

Mariana Santiago's current role is Transformation Manager at Fidelidade.

What is Mariana Santiago's email address?

Mariana Santiago's email address is ma****@****ail.com

What is Mariana Santiago's direct phone number?

Mariana Santiago's direct phone number is +3512178*****

What schools did Mariana Santiago attend?

Mariana Santiago attended Universidade Católica Portuguesa, Universidade Técnica De Lisboa, Université Libre De Bruxelles, Universidade De Coimbra.

What skills is Mariana Santiago known for?

Mariana Santiago has skills like Strategy, Business Strategy, Management Consulting, Market Research, Marketing Communications, Marketing Strategy, Management, Market Analysis, Competitive Analysis, Team Management, Business Analysis, Project Management.

Who are Mariana Santiago's colleagues?

Mariana Santiago's colleagues are Nataniel Augusto Augusto, Susana Barreto, Elsa Pereira, Elisabete Simoes, Pedro Costa, Inês Manso Mourão, Marta De Melo Rodrigues.

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