I spearheaded the implementation of global payroll for clients within the Fintech SaaS, HR platform for global teams. My achievements include ensuring compliance with legal requirements, aligning experiences with onboarding objectives, and maintaining a project management SLAs rate of 83%. I played a pivotal role in coordinating with key stakeholders to align client expectations and conducted impactful training sessions for customers. Collaborating seamlessly with internal teams such as Sales, Support, Operations, Product, and Engineering, I contributed valuable ideas for optimizing customer onboarding workflows through process improvements and product automation. With a keen focus on user satisfaction, I achieved an NPS rate of 4.7 by expertly guiding users through the entire implementation process, from contract negotiation to employee onboarding and system configuration.

Led HR operations across South American countries, overseeing the holistic employee lifecycle experience for a workforce exceeding 1000 employees. As the primary HR point of contact, promptly addressed and resolved HR-related inquiries throughout the entire employee journey. Developed Standard Operating Procedures (SOPs) and policies for six Latam countries, significantly enhancing operational efficiency. Achieved a commendable 92% SLA fulfillment rate, underscoring a dedication to service excellence and operational efficiency. Managed contract amendments and redlines for over 50 jurisdictions, ensuring precision and compliance with regional legal requirements. Provided end-to-end support from onboarding to terminations, ensuring a seamless and positive experience for both employees and clients. Contributed valuable local insights to the Global Knowledge base, ensuring information and processes remained current. Orchestrated collaborative efforts with +5 internal teams, fostering a comprehensive and employee-centric approach.

Played a pivotal role in the growth of a US-based startup specializing in remote patient monitoring within the health and technology sector. Established and developed the HR department, implementing growth-centric processes, policies, and procedures. Led end-to-end employee lifecycle activities, emphasizing internal and external content creation, events, and engagement strategies. Provided essential support during M&A processes, implementing effective change management strategies. Demonstrated expertise in contract management, ensuring adherence to policies and legal compliance. Managed recruitment, hiring, training, compensation, benefits, employee records, evaluations, and policy enforcement. Maintained company compliance and conducted employee interviews.

Acted as the main point of contact for clients from small and medium-sized businesses, addressing concerns and conveying user feedback. Conducted product demonstrations, implemented inbound sales strategies, and fostered collaborative relationships. Facilitated comprehensive team training sessions, simplifying complex concepts for improved knowledge retention. Managed and nurtured relationships with internal and external stakeholders, fostering open communication and collaboration. Maintained meticulous record-keeping processes to track and manage key operational data.

Planned and executed internal communication campaigns to elevate employee engagement. Maintained consistency and effectiveness in communication strategies across various platforms. Provided valuable administrative support to management, involving contract review, expense legalization, and budget preparation. Collaborated with HR to organize and promote Diversity and Inclusion activities, fostering an inclusive workplace culture. Managed internal stakeholder collaboration with the communications department. Created content for internal communication campaigns, including the design of graphic pieces and video editing with design tools and Adobe Suite.

-Create content for the abc.es website, news from agencies, and my journalistic works.-Provided support to the social network team and the community manager and did permanent media monitoring.

- Part-time job as a student-Create editorial content, monitor media, and create a database of potential clients.-Do simultaneous translations between Spanish and English in interviews and articles and content for the web.