Cultural Interchange - English as a Secondary Language.

Responsible for recruiting the sales team, conducting all training and monitoring individual and collective goals.Worked on the planning, development and implementation of commercial strategies, driving growth in the sales of Bulk and Cylinder LP Gas (B2B), both direct and indirectDevelopment and management of key performance indicators (KPIs), assessing the team and implementing improvements using Lean, SWOT, Pareto and MECE principles.Responsible for negotiating with key customers, building customer loyalty through visits and the development of technical/commercial proposals, with a focus on customer experience (CX), ensuring the meeting of needs, problem-solving, and customer satisfaction.Monitoring of customer satisfaction (CX) levels and actions aimed at customer retention and loyalty.Acting as a Diversity and Inclusion Ambassador, promoting an ethical and integrity culture in accordance with internal processes.Sales management, including performing pricing and margin for cylinder and bulk packaging channel.Leadership in achieving a 33% increase in sales volume, in the period of 2 years.Set a record for the Sales Channel's Operational Results, exceeding the budget and the previous year by more than 70%.Responsible for the increase (200% - in a single year) in over 1,100 individual customers in the segments: residential - individual metering.Increase in contracts through digital prospecting and campaigns, over 65%, with reduction in acquisition costs, increase in quantity and average volume per closed deal, as well as a reduction in the Churn rate by approximately 4 % points.Contractual renewals for at least 24 months of the largest accounts, which represented 45% of the portfolio's sales volume.Active participation in projects with a positive impact, innovation in energy matrix conversion, and improvement in product delivery and customer communication - aiming to enhance the customer experience, to reducing investment costs and installation time.

Leadership, in conjunction with my counterpart, of a team of 25 individuals engaged in B2B business prospecting and retention, both in bulk and cylinder LPG gas.Development and oversight of new business ventures, aiming to achieve significant results.Responsible for Spot Sale to a client with over 40 years of history, resulting in a 22% increase in sales volume within 2 months.- Led, together with my work partner, a team of 25 people that operated in theprospection and retention of B2B businesses, bulk, and cylinder LP gas.

Management of the sales and capex pipeline, involving planning, management, and performance indicators for industrial installations, in compliance with current standards and procedures.Management and measurement of contracts with approved partners.Monitoring the maintenance, requalification, and NR-13 compliance processes to ensure adherence to established legal deadlines.Responsible for reducing the average assembly time of the pipeline from 90 to 30 days.Increased new customer installations by 50% per month and reduced idle tanks (non-rotation) by 33%.

● Promoted low and medium voltage electrical products and equipment to industries, utilities, mining companies, steel mills, construction companies, engineering firms, panel builders, machine manufacturers, and distributors.● Obtained product approvals from end-users and aided customers with technical support and solutions.● Conducted technical trainings and presentations to customers, universities, and technical schools.● Supported the sales and marketing teams of low and medium voltage electrical products.● Development of technical proposal of electrical equipment’s and monitoring of the main works in order to help the companies to specify the most correct equipment according to their project necessities.

● Managed, supervised, and inspected all building facilities installations in public buildings.● Helped to restructure the process of inspection and auditing facilities in Minas Gerais region, understanding all the required information, where to find it and analyzing it to find site vulnerabilities and gaps between the existing facilities and client and builder documentations.● Supervised of the Works in 2 public buildings in Minas Gerais. Such work reduced the amount spent with energy in 30% less on the renovated building and construction, ensuring energy efficiency forecast.● Ensured the correct operation of the electronics systems installed on the building, elaborating manuals that illustrates the correct procedure to operate and maintain all these equipment’s according to the building routine.● Developed templates to facilitate on-site surveys and descriptive memoranda, aiding in the identification of incorrect configurations, compatibility errors, and failures, thereby streamlining the work of construction operators.● Analyze whether the sized electrical projects and protections were correct. Check if the generator group had the capacity to meet demand and if it foresaw the continuous operation of the most critical installations.

● Coordinated all the building facilities installations for hotel enterprises (Ibis, Formule 1, Ibis Budget) managed by the ACCOR group. The projects include 500 and 750 kVA generators, 500kVA UPSs, complete protection, control and automation systems, substations with 13.8kV 750kVA transformers, fire protection and suppression systems, LPS, sewage treatment plants, reuse systems, air-cooled systems, central water heating.● Supervised installation teams and assisted in activity planning.● Verification, monitoring of tests, and maintenance for facilities installations.● Collection of on-site data and meetings with partners to optimize project and construction processes, reducing costs and time while maintaining quality and compliance.● Audit of protection and control schemes.● Developing and creating electrical system solutions to guarantee the performance and automation of electrical equipment for the steel line production based on the practices standard NR12 (Brazilian Regulatory standard for work safety with machines).● Experience in strategic decisions for vendor selection, contractual agreements & tracking of vendor performance based on KPIs.

- Supported the elaboration of audiovisual projects with suitable technological solutions.

● Acted in the elaboration of all facilities projects, aimed in the development of optimized solutions.● Design of Lighting & amp; emergency lighting, small power, and fire alarm drawings, Cable containment and external infrastructure for cable routes, calculating trench sizes, LV Calculus, including cable sizing, drop of voltage, short circuit current and selectivity between the main circuit breakers, Generator sizing consulting manufactures to know the required size for each one of its components, Production of electrical schematics (LV main switchboards, earthing, lighting control and distribution boards) and drawings on AutoCAD software in accordance with standards.● LV switchgear design, considering Space planning for all the electrical equipment, Site surveys, checking available spaces for the installation of the proposed cable containment.● Coordination, through detailed analysis and practical methodology, among all disciplines of building installations projects and also with architecture to anticipate potential construction challenges and propose early solutions.● Secondary design including, Control and Protection System Design and Interlocking.● Preparing design specifications, data sheets and design basis documents with a variety of supply chains for budget.