Mariana Hensley Email and Phone Number
Mariana Hensley work email
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Mariana Hensley personal email
I am deeply passionate about aviation management and currently pursuing an MBA with a specialization in Aviation Management at Embry-Riddle Aeronautical University. My goal is to optimize operational efficiency and elevate customer experiences within the aviation sector.With a strong foundation in project management and process improvement, I have led impactful initiatives. For example, I spearheaded the Lean Six Sigma Jet Engine Rebuild project, achieving a 15% increase in workflow efficiency. Coordinating the Artemis I Mission Launch with MS Project, I reduced project delays by 10%.In my roles, such as Student Assistant at Embry-Riddle and previously as a Customer Service Representative at Valor Global, I maintained a 92% resolution rate for complex inquiries. As President of Theta Phi Alpha, I streamlined chapter operations and fostered collaboration among 9 executive council members.Proficient in Microsoft Office, Salesforce, and project management tools, with certification in programming fundamentals, I leverage data driven insights and strategic decision making to drive success in Air Traffic Control and Airport Operations.Beyond my academic and professional endeavors, I actively engage in extracurricular activities that enhance my leadership and communication skills. Hiking mountains, traveling, and attempting DIY house projects are among my hobbies. I am eager to apply my diverse skill set and passion for aviation to contribute to your organization's success. Let's connect to explore opportunities!email: marihennss@gmail.com
Embry-Riddle Florida Nextgen Test Bed (Ftb)
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Student Assistant, Nextgen AdministrationEmbry-Riddle Florida Nextgen Test Bed (Ftb) Jun 2024 - Present
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Student Assistant, Micaplex Embry-Riddle Research ParkEmbry-Riddle Aeronautical University May 2023 - Jun 2024Daytona Beach, Florida, Us• Managed inquiries, handled and directed calls, and assisted visitors, providing excellent customer service• Coordinated courier services and mail collection• Ensured cleanliness of the reception area and office pantry• Served as the first point of contact for new visitors, greeting and assisting them with professionalism and courtesy -
Customer Service Representative, Technical SupportValor Global Idaho Apr 2020 - May 2023Meridian, Id, Us• Addressed inquiries and concerns related to billing, technical support, and service changes via chat, call, and email, achieving a 92% resolution rate on first contact• Handled workflow efficiently, including tier-two complex phone calls requiring higher-level authority• Ensured confidentiality of client information in compliance with regulatory requirements.• Developed innovative solutions for customers encountering financial challenges• Streamlined the written communication process and data entry for multiple workers, improving the efficiency of the call center by 20% and improving customer service ratings. • Collaborated in a team environment to troubleshoot processes and inconsistencies, employing cross-departmental communication• Exhibited attention to detail in all aspects of customer interaction and issue resolution
Mariana Hensley Skills
Mariana Hensley Education Details
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Embry-Riddle Aeronautical UniversityAviation/Airway Management And Operations -
Embry-Riddle Aeronautical UniversityAir Traffic Management
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Daytona State CollegeGeneral Studies
Frequently Asked Questions about Mariana Hensley
What company does Mariana Hensley work for?
Mariana Hensley works for Embry-Riddle Florida Nextgen Test Bed (Ftb)
What is Mariana Hensley's role at the current company?
Mariana Hensley's current role is Air Traffic Management | Project Management | Airport Operations | Graduate Student at Embry-Riddle | President, Theta Phi Alpha.
What is Mariana Hensley's email address?
Mariana Hensley's email address is ma****@****int.com
What schools did Mariana Hensley attend?
Mariana Hensley attended Embry-Riddle Aeronautical University, Embry-Riddle Aeronautical University, Daytona State College.
What are some of Mariana Hensley's interests?
Mariana Hensley has interest in Social Services, Children, Economic Empowerment, Civil Rights And Social Action, Education, Human Rights, Health.
What skills is Mariana Hensley known for?
Mariana Hensley has skills like Sales Presentations, Sales Order Processing, Sales Presentation Skills, Microsoft Office, Microsoft Excel, Microsoft Word, Social Media, Social Networking, Photoshop, Microsoft Publisher, Powerpoint, Softball.
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