Mariana Melo Email & Phone Number

New Plymouth, Taranaki, New Zealand

New Plymouth, Taranaki, New Zealand

Main Responsibilities• 9001:2015 transition and accreditation• Compliance• Internal audits coordination• External audit preparation and point of contact

New Plymouth, Taranaki, New Zealand

Main Responsibilities:• Daily processing of sales orders, packing slips and consignment notes• Daily invoicing• Process credit notes• Process monthly debtor statements • Monthly preparation of specific customer sales reports• Monitoring and managing debtor days and ensure these are within company standards • Process credit account applications • Efficiently liaise with all other departments including procurement, dispatch team, sales managers, finance manager and customer service coordinator to ensure smooth daily operations and fluid communication• Inventory adjustments• Developing and implementing new accounts receivable procedures• Monthly reporting on KPI’s

Online

I assist Brazilian migrants with:• Creating a personal and career development plan• Navigating a career change abroad• Building confidence through self-awareness• Developing a sense of belonging through biography work

New Plymouth, Taranaki, New Zealand

Main Responsibilities:• Efficiently manage the front office team of 5• Sole responsible for all accounts receivable duties• Responsible for all group reservations and contracts• Weekly and monthly reporting on occupancy, revenue and debtors• Responsible for all group reservations and contracts• Cover for the General Manager and Functions Manager when necessary• Stay in-house during General Manager's absence• Monitor and administer over 100 customer accounts• Process costumers’ invoices and statements• Contact delinquent customers to secure payment• Generate monthly ageing reports• Investigate and resolve billing and account discrepancies• Daily banking reconciliation• Manage and resolve customer inquiries and complaints• Updating website inventory• Ensure work instructions are implemented to achieve constantly high standards and guest satisfaction• Design new strategies to increase revenue and improve service• Interview, train and manage all Front Office staff• Monitor and sign off on all staff and management time sheets• Front Office and Management rosters• Deal with any operational issues and guest complaints that may arise during my shift• Ensure all staff are aware of daily conference attendees• Lead by example and motivate all staff

New Plymouth, Taranaki, New Zealand

Main Responsibilities:• Hotel Reservations• Guest check-in / check-out• Provide prompt and professional assistance to guests• Handle customer complaints and inquiries• Payment processing• Daily cash up

Certification, Master Behavioural Analyst

Includes DISC personality profile certification, along with 5 other assessments

Certification, Career Coaching

Diploma, Turism Management