Provide assistance to individuals dealing with emotional problems or health issues. My clients are people with physical, mental or learning disabilities, and other vulnerable categories. They are mostly adults and teenagers. I provide strong communication and interpersonal abilities, problem solving skills, leadership, empathy, confidentiality, and teamwork.

Provide administrative support to assist the local industrial business with day to day back office administration operational requirements

 Acknowledged as the best novice team leader consultant in March, April and May, 2017 in the state of Victoria, for succeeding on reaching all sales targets and KPIs of the TMOz Forest Hill store, as well as having the highest numbers in productivity Constantly featured on the top leader board for reaching the highest commission targets in TMOz Victoria  Grow sales and profitability of the team, ensuring transactions are completed in a timely, efficient manner and with a high level of accuracy Helped the store to reach to top store in sales for the month of December, April, May and June. Effective leader with exceptional coaching and developing skills of other potential leaders and consultants Planning for future leadership  Increasing product market share Optimisation of the customer experience, ensuring adherence to the sales process and KPIs at all times Maintenance of a safe, secure and compliant working environment Product knowledge, marketing and problem solving and analytical abilities

• Acknowledged as the 4th-highest performer of the state of Victoria during the winter campaign 2016, surpassing sales and K.P.I. targets via securing supporter acquisitions.• Named one of the top-sales representatives of the eastern suburbs of Victoria during the 2015 winter campaign, surpassing sales targets via securing supporter acquisitions and fixed monthly gifts.• Actively promote Child Sponsorship and non-Child Sponsorship programs in line with “Best Practice Procedures” to deliver on fundraising targets (acquisition and retention)• Meet daily pledge targets • Adhere to business processes & operational standards, completing all transactional forms accurately and on time• Being able to apply the WVA sales methodology and program knowledge, adapting your skills when engaging with Australians in all Face 2 Face channels where relevant (Youth, Neighbourhood Marketing & Retail)

Tandem is the peak body for the families and carers of people experiencing mental illness and emotional distress in Victoria.• Organised and managed the “Lifting the Lid on Mental Health Pre-Election Forum”, a collaboration of 21 mental health organisations, peak bodies and Ministers representing Liberal, Labour and Green parties. • Helped coordinate and evaluate the “4th National Borderline Personality Disorder BPD… What works!” conference for 350 attendees, including workshops and keynote addresses by speakers around the world.• Supported and collaborated with the Department of Health in the implementation of mental health policy.• Provided executive support at a senior level, performed reception duties, managed multiple calls concurrently, wrote reports, managed the excel database, electronic calendars, correspondence, and compiled statistics.

Actively greeting Guests and Cast members answering specific questions about all Disney World Company. Guest problem solving and service recovery. Answering telephones in different languages in Guest Relations lobby, window, help desk or International Information Center. Selling Admission tickets and cash handling using computerized systems. Assisting with audience control. Selling dinner packages and making dining reservations.

• Actively greeted guests and cast members at Disney’s Animal Kingdom and at special activities, answering any and all questions regarding the Walt Disney World Company.• Provided high-level, fast-paced and culturally sensitive customer service to guests in English, Spanish and French at both fixed and mobile retail locations. Handled cash and reservations, while utilising computerised systems to sell tickets. • Delivered lengthy memorised tours throughout all four theme parks, aquatic parks and resorts.• Catered VIP services with top-notch organisation and coordination skills, preparing for meetings, briefings and presentations, reserving elite services, accommodation and transport for up to 15 guests at a time.• Performed administrative tasks on behalf of the Disney special events department, such as writing reports and correspondence, accessing the documents archive and navigating company information.

• Managed the warehouse aboard Disney’s Wonder ship, including maintaining inventory, ordering, receiving logging and unloading of new material, and stocking shelves. • Welcomed guests, handled food, served alcohol responsibly and sold Disney merchandise in both fixed and mobile retail locations on the ship and at Disney’s private island, Castaway Cay.• Completed training in traffic control and crowd management, personal survival techniques and safety drills, disability etiquette and service and social responsibility.

• Represented the culture and traditions of Mexico, while welcoming visitors and providing them with high-quality guest services.• Earned the Quarterly Award Recognition as a merchandise hostess and trainer for going above and beyond service expectations, achieving targets and welcoming and training new hires and cast members.• Featured in the Main Street Diary, Disney’s cast members’ newspaper, for modelling the Disney Service Basics.• Managed merchandise, ticket sales and marketing, using specialised computer systems and EFTPOS software.

• Worked with orphaned children experiencing loss, trauma and mental health issues, making referrals for professional and community services, as well as finding housing and places to study.• Provided access, allocation, support, protection, education, monitoring, evaluation, advocacy services and coordinated resources for children and caregivers, enhancing their development, skills, awareness, problem solving and coping capacities. • Intervened in crises involving mental health episodes, theft and violence.• Managed cases, completing all paperwork and accountability reports according to the established deadlines.• Liaised with teachers, school administrators and religious personnel of the orphanage.Work within several periods of timeJanuary 1994 to June, 2003; January, 2005 to August, 2007; May, 2009 to August, 2011 and May to December, 2012.