Mariana Page Email and Phone Number
I have a diverse range of experience that includes procurement, owning and managing a seven-figure franchise business, to SaaS customer success manager. As a result, I have developed a strong customer-focused mentality that drives my work in every role. My journey workig for a SaaS start-up, has allowed me to take part in many different areas of this business. I play a key part as the customer facing-role from taking all inquiries, documenting them, analyzing them to then translating them to the product team. My role is to identify and solve issues that may arise in the future. I am also responsible for conducting obseervations and coordinating feature deployment and maintaining the product pipeline, working as the liaison between customers, the development team, and stakeholders. Through a continuous cycle of learning, building, and measuring, I strive to create best-in-class customer service experiences.In addition to my extensive experience in operations management and business development, I hold a graduate certificate in UX design from Google Coursera. I have experience with Lean UX models and 2-week sprint planning and am familiar with fundamental user-centered design, usability, and interaction design principles. I am proficient in industry tools such as Microsoft 365, Slack, RingCentral, Zoho, Clarity, VWO, HubSpot, Freshdesk, GitLab, Optimize, Figma, Adobe XD, Survey Monkey, and Google Analytics.As a bilingual Spanish-English speaker, I bring a unique perspective to my work and am always looking for ways to expand my skill set and continue to grow in my career.My main goal to create best-in-class customer service experiences.I am a results driven individual with analytical focus on Operations Management and Business Development. Focus on Customer Service and Employee Management, Customer Relationship Management (CRM), Purchasing, and Franchising. Bilingual Spanish English.Proficiency with industry tools such as: Remote work (Microsoft 365, Slack, RingCentral), CRM (Zoho) Qualitative Unmoderated User Testing and Session Recordings (Clarity, VWO), Help ticket analytics (HubSpot, Fresh desk), User Stories, Creating Issues, Collaboration with Dev. Team (GitLab, Optimize) Wireframing and Prototyping (Figma, Adobe XD), Survey tools (Survey Monkey), Analytics (Google Analytics.
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Saas Product Owner With Customer Success FocusPropertyscout.Io Nov 2020 - Present• Liaison between customers, development team, and stakeholders.• Create best-in-class customer service experience. Take all incoming inquiries, via phone, text, chat, website forms and emails.• Manage pipeline tickets in customer relationship management (CRM). Document, analyze, organize, and prioritize support tickets.• Schedule discovery calls, demos, and customer onboarding video calls, with focus on customer lifetime value and product adoption.• Manage key accounts and quarterly vendor reviews to make sure we are aligned with customers’ expectations and discuss future plans.• Write up Gitlab requirements for Development Team if customer support ticket requires technical support. • Take customer insights and coordinate weekly reviews with development team and stakeholders to maintain roadmap and detect areas of opportunity.
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User Experience DesignerPropertyscout.Io Jun 2020 - Nov 2021I'm part of the roadmap team and I enjoy participating in our continuous efforts to creating best-in-class customer service experiences and guide end-user get to their "Aha moment".• Received, collected, and analyzed user feedback. Created hypothesis and observations.• Conducted usability tests and created empathy maps and personas using Google Material Design System.• Designed wireframes and presented Figma prototypes to stakeholders and top users.• Created specs for offshore software development team to implement new designs.• Collaborated with management team to meet to update roadmap and maintain pipeline.
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Managing Director Of OperationsThe Maids Home Services Of Boston Sep 2005 - Apr 2020Us• Started franchise operation from employee recruiting and retention to managing daily operations of 26 employees, over 250 regular customers, 5,000 projects per year.• Took thousands of sales and service calls myself keeping all track record and metrics.• Maintained OSHA safety records, inventory control, and coordinated fleet rotation maintenance program.• Recruited and kept up-to-date employee files and managed P&L.• Grew revenue from zero to $1,100,000 and won “Best of Boston" award six times.• Member of franchise President's club for 12 years.• Sold business in 2019. -
Account ManagerConverge.Com Aug 2004 - Aug 2005• Managed around 300 customers in 15 different companies based mostly in Latin America.• Created and sustained strategic relationships with OEM and CEM buyers.• Researched pricing trends and market opportunities and negotiated prices to close deals with customers.
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Materials BuyerJabil Circuit Sep 2000 - Aug 2004St Petersburg, Florida, Us• Served as primary contact between vendor and supply chain department, using SAP software.• Led a team of eight buyers in the procurement of materials for high volume-high mix customer demand.• Responsible for vendor performance reviews, sourcing and pricing, research substitutions, return orders, and product.• Reported metrics to high-level management and overseas supervisors.
Mariana Page Education Details
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Tecnológico De MonterreyInternational Business/Trade/Commerce -
FigmaGeneral
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CourseraUx Design
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Tecnológico De MonterreyGeneral
Frequently Asked Questions about Mariana Page
What company does Mariana Page work for?
Mariana Page works for Propertyscout.io
What is Mariana Page's role at the current company?
Mariana Page's current role is Customer Focused, PropTech, Problem Solver.
What schools did Mariana Page attend?
Mariana Page attended Tecnológico De Monterrey, Figma, Coursera, Tecnológico De Monterrey.
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