Mariana Bello Email & Phone Number

Orange County, California, United States

Previously Spectrum Brands HHI

Lake Forest, CA

• Digital Communications Specialist - Kwikset, Weiser, Pfister, National Hardware and Baldwin Brands
• Analyze all digital communications feedback to create online content topics, address trending content that needs to be highlighted with PDP or support pages, and remove outdated information
• Assist consumers and respond to Social Media posts on Twitter, Instagram, Facebook, and YouTube
• Document quick links and cross-functional contacts to support answering questions and reviews
• Review Channel Signal Safety Drivers for immediate or potential Safety Submit RFIs for Quality review
• Sustain 95% Service Level - 24 hr. Service Level - Q&A / R&R / Social Media/ App Reviews

Lake Forest, CA

• Answer advanced technical support inquiries and escalated cases, prioritize, multi-task and perform Lead responsibilities to ensure CS Electronics Team achieves departmental service level metrics
• Handle consumers/security system installers warranty escalations related to repair, installation, product inquiries and/or provides necessary process exception approvals
• Provides live support to call takers and manage “Live” CRM skill queues to ensure team reaches departmental service level metrics
• Responsible for supporting CRM process exception/sign-off queues and ensures any/all warranty orders are processed accurately and timely in an effort to retain consumers
• Demonstrate an advanced knowledge of electronic and mechanical locks and has a clear understanding of general electronics

• Accurately, quickly and courteously received incoming warranty support telephone calls and extract the maximum amount of critical support information from the consumer, in a minimum amount of time, while providing a 5.
• Accurately and quickly utilized CRM system, to create cases, troubleshoot and document consumer product/warranty issues, and process warranty order fulfillment
• Provided warranty support according to brand and organizational policy

Foothill Ranch, California

- Supported Sales Team for the Institution Division - Linens

Foothill Ranch, CA

- Assisted Territory Sales Manager for Latin America and the Caribbean in communicating with clients, processing orders, scheduling sales appointments, opening new accounts and follow-up on existing accounts

Mission Viejo, CA

- Managed Personalization Studio and the production of custom invitations, banners and gifts in-store and through off-site vendors - Customer Service, Marketing, Merchandising, Sales, Design and Processing of custom orders- Drove personalization sales and built customer loyalty - Problem-solved utilizing creative solutions to produce client special orders

Irvine, CA

- Supported Product Development, Sales and Marketing with Sourcing, Data Entry, Web Research, PowerPoint Presentations and Spreadsheets- Managed photoshoots and assisted graphic design artist and sales team in preparation of product images for web and print

Huntington Beach, CA

- Conducted quality control of Garment Samples received from factory and documented results - Provided Administrative Support, prepared and updated Excel sheets- Created Color Sample and Trim Sheets for Reference Books

Laguna Beach, CA

• Supported Accounting and Marketing Departments

Laguna Niguel, CA

• Assistant to Photographer, oversaw photo studio, customer support and sales
• Utilized Photoshop and ACDSee for photo editing and retouching and processing of orders

Maui, Hawaii

* Assisted main photographer at weddings in high-end resorts on Maui, Hawaii* Photographed weddings in a Photo-journalistic style, processed and retouched photos using Photoshop, and designed custom photo albums

Laguna Niguel, CA

Aa, Apparel Manufacturing Management

High School Diploma

Certification 200 Hr. Ryt, Yoga Teacher Training/Yoga Therapy