Mariana Pellegrin De Vasconcellos
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Mariana Pellegrin De Vasconcellos Email & Phone Number

AVP OPERATIONS at MetLife Brasil at MetLife Brasil
Location: São Paulo, São Paulo, Brazil 9 work roles 3 schools
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Current company
MetLife Brasil
Role
AVP OPERATIONS at MetLife Brasil
Location
São Paulo, São Paulo, Brazil
Company size
293 employees

Who is Mariana Pellegrin De Vasconcellos? Overview

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Mariana Pellegrin De Vasconcellos is listed as AVP OPERATIONS at MetLife Brasil at MetLife Brasil, a company with 293 employees, based in São Paulo, São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Mariana Pellegrin De Vasconcellos.

Mariana Pellegrin De Vasconcellos previously worked as AVP OPERATIONS at Metlife Brasil and OPERATIONS DIRECTOR - GLOBAL ACCOUNTS at Teleperformance Brasil. Mariana Pellegrin De Vasconcellos holds Pós-Graduação, Administração De Empresas from Fundação Getulio Vargas.

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MetLife Brasil

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Profile bio

About Mariana Pellegrin De Vasconcellos

Over nineteen years of experience in the customer experience area, working in worldwide leading companies on this market. With the acquired knowledge over the years, representing clients from different sector such as IT, bank, streaming provider and new economy, I could learn the practice of each activity related to my job, developing many abilities that are necessary to handle teams, procedures and quality processes, strategical reasoning, project management and technical and financial management of the business. The academic background is supported by the best institutions in Brazil and overseas. The international experience shows the ability to compete and the permanent search for the professional improvement.

Listed skills include Call Centers, Customer Service Management, Budget Management, Relationship Management, and 10 others.

Current workplace

Mariana Pellegrin De Vasconcellos's current company

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MetLife Brasil
Metlife Brasil
AVP OPERATIONS at MetLife Brasil
sao paulo, sao paulo, brazil
Website
metlife.com.br
Employees
293
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9 roles

Mariana Pellegrin De Vasconcellos work experience

A career timeline built from the work history available for this profile.

Avp Operations

Current
Metlife Brasil

São Paulo E Região, Brasil

Responsible for Operations and Customer Service areas in Brazil.

Oct 2019 - Present

Operations Director - Global Accounts

Teleperformance Brasil

São Paulo Area, Brazil

- Director of Operations for Global Accounts, responsible for assuring the delivery of the operational KPIs and developing commercial relationship with current clients;- 14 accounts under the structure, serving different lines of businesses and channels such as voice, chat, e-mail, social media;- Direct interface with global teams for process.

Mar 2015 - Jun 2019

General Operations Manager (Bank)

Teleperformance Brasil

São Paulo Area, Brazil

- Head of client from financial sector (the biggest private bank of Brazil), managing multichannel customer service operations distributed in 3 sites in Brazil;- Responsible for over 40 operations and 3000 employees, including inbound, outbound, back office, fraud prevention, chat, online services and debt collection; - Leading a team of 8 Operations.

Jan 2011 - Feb 2015

Senior Operations Manager (Global Clients)

Teleperformance Brasil

São Paulo Area, Brazil

- Senior management of 3 global accounts, supporting local and regional clients;- Implemented 100% of the customer service in a client on the mobile sector, including inbound, back office and second level for technical support;- Responsible for the strategic KPIs of each client and for improving overall satisfaction;- Process review achieving as a result.

Oct 2008 - Dec 2010

Operations Manager (Multiple Clients)

Teletech

São Paulo E Região, Brasil

- Operational management of five customer service programs: Kimberly-Clarck, Sun Microsystems, Intelig Telecom, Sterling Commerce and Sol Melia;- Strategical and financial management of all programs; - Statistical analysis and manager control (operational KPIs);- Business plan to improve the customer service process;- Contract management based on goals and.

Dec 2006 - Sep 2008

Operations Coordinator (Intelig - Telecom Provider)

Teletech

São Paulo E Região, Brasil

- Administração do atendimento corporativo e DataNoc (Data Network Operation Center);- Superação das metas de qualidade, elevando os resultados de monitoria em 10 pontos percentuais;- Equipe composta de 30 consultores de suporte bilíngües (Inglês e Português);- Interface entre o prestador de serviço (Teletech) e cliente (Intelig);- Gerenciamento de.

Aug 2005 - Feb 2006

Operations Coordinator (Terra - Internet Provider)

Teletech

São Paulo E Região, Brasil

- Coordenação do suporte técnico corporativo, com mais de 100 analistas de atendimento;- Melhoria do desempenho em FCR em 5 pontos percentuais e aumento do volume de vendas pelo suporte técnico em 20%;- Acompanhamento diário das métricas operacionais, tais como Nível de Serviço e Abandono, Absenteísmo, Monitoria, TMA, Turn Over e Qualidade (Satisfação.

Jul 2004 - Jul 2005

Customer Care Supervisor (Hewlett Packard - Hp)

Teletech

São Paulo E Região, Brasil

- Elevação dos índices de satisfação geral em 10 pontos percentuais e redução do volume de reclamações em 30%;- Aumento de 15% no volume de venda de extensões de garantia, através de trabalho integrado com a equipe de suporte técnico;- Participação na implantação de CRM Vantive, garantindo o treinamento completo das equipes e alinhamento para transferência.

Nov 2000 - Jun 2004

Technical Support Analyst (Hp Customer)

Teletech

São Paulo E Região, Brasil

May 2000 - Oct 2000
Team & coworkers

Colleagues at MetLife Brasil

Other employees you can reach at metlife.com.br. View company contacts for 293 employees →

RB Raissa Bittencourt Alves Parreiras Raissa Bittencourt Alves Parreiras Colleague at Metlife Brasil Belo Horizonte, Minas Gerais, Brazil, Brazil View → BR Bruno Rebollo Bruno Rebollo Colleague at Metlife Brasil Balneário Camboriú, Santa Catarina, Brazil, Brazil View → AA Alex Alves Alex Alves Colleague at Metlife Brasil São Paulo, São Paulo, Brazil, Brazil View → BF Bruno Felippe Bruno Felippe Colleague at Metlife Brasil Araraquara, São Paulo, Brazil, Brazil View → NC Nicole Cavalcante Nicole Cavalcante Colleague at Metlife Brasil São Paulo, São Paulo, Brazil, Brazil View → LE Luis Eduardo Dal Ri Sebrian Luis Eduardo Dal Ri Sebrian Colleague at Metlife Brasil São Paulo, São Paulo, Brazil, Brazil View → MH Murilo Henrique Da Silva Murilo Henrique Da Silva Colleague at Metlife Brasil Ibiá, Minas Gerais, Brazil, Brazil View → GC Gustavo Caixeta Gustavo Caixeta Colleague at Metlife Brasil Belo Horizonte, Minas Gerais, Brazil, Brazil View → JA Jessyca Alessandra Meurer Jessyca Alessandra Meurer Colleague at Metlife Brasil Blumenau, Santa Catarina, Brazil, Brazil View → VN Valter Nunes Valter Nunes Colleague at Metlife Brasil São Paulo, São Paulo, Brazil, Brazil View →
3 education records

Mariana Pellegrin De Vasconcellos education

Business Communication, Marketing

Kaplan International College - Canadá
FAQ

Frequently asked questions about Mariana Pellegrin De Vasconcellos

Quick answers generated from the profile data available on this page.

What company does Mariana Pellegrin De Vasconcellos work for?

Mariana Pellegrin De Vasconcellos works for MetLife Brasil.

What is Mariana Pellegrin De Vasconcellos's role at MetLife Brasil?

Mariana Pellegrin De Vasconcellos is listed as AVP OPERATIONS at MetLife Brasil at MetLife Brasil.

Where is Mariana Pellegrin De Vasconcellos based?

Mariana Pellegrin De Vasconcellos is based in São Paulo, São Paulo, Brazil while working with MetLife Brasil.

What companies has Mariana Pellegrin De Vasconcellos worked for?

Mariana Pellegrin De Vasconcellos has worked for Metlife Brasil, Teleperformance Brasil, and Teletech.

Who are Mariana Pellegrin De Vasconcellos's colleagues at MetLife Brasil?

Mariana Pellegrin De Vasconcellos's colleagues at MetLife Brasil include Raissa Bittencourt Alves Parreiras, Bruno Rebollo, Alex Alves, Bruno Felippe, and Nicole Cavalcante.

How can I contact Mariana Pellegrin De Vasconcellos?

You can use AeroLeads to view verified contact signals for Mariana Pellegrin De Vasconcellos at MetLife Brasil, including work email, phone, and LinkedIn data when available.

What schools did Mariana Pellegrin De Vasconcellos attend?

Mariana Pellegrin De Vasconcellos holds Pós-Graduação, Administração De Empresas from Fundação Getulio Vargas.

What skills is Mariana Pellegrin De Vasconcellos known for?

Mariana Pellegrin De Vasconcellos is listed with skills including Call Centers, Customer Service Management, Budget Management, Relationship Management, Negotiation, Business Planning, Revenue Cycle Management, and Team Leadership.

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