• Developed and executed operational strategies aligned with the FMO's mission, driving efficiency improvements by analyzing market trends and implementing strategic initiatives.• Established standardized policies and procedures, ensuring compliance with regulatory requirements and industry standards, and adapting them to changes in the healthcare landscape.• Provided strong leadership to the operations team, fostering a culture of collaboration, innovation, and continuous improvement, resulting in enhanced performance and achievement of organizational goals.• Oversaw resource allocation, optimizing efficiency and cost-effectiveness in personnel, budget, and technology utilization.• Implemented quality assurance processes to ensure task accuracy, setting benchmarks for improvement and enhancing overall operational effectiveness.• Collaborated with sales teams to ensure high client satisfaction levels through effective client relationship management.• Managed vendor relationships, negotiating contracts, and ensuring adherence to agreements, contributing to streamlined operations and cost savings.• Stayed updated on healthcare regulations, ensuring compliance with relevant laws and standards, and implemented necessary changes to operational processes.• Identified and mitigated operational risks, developing strategies to minimize potential liabilities and safeguard the FMO's reputation and financial performance.• Promoted a culture of innovation, soliciting feedback for process enhancements, and leading initiatives to optimize performance and drive continuous improvement across the organization.s the organization.

• Strategic Planning: Develops operational strategies in line with the FMO's mission, analyzing market trends and formulating plans for enhanced efficiency.• Policy and Procedure Development: Establishes standardized policies, ensuring compliance with regulations and industry standards, and updates them as per healthcare landscape changes.• Team Leadership: Provides robust leadership, fostering a culture of collaboration, accountability, and continuous improvement among the operational team.• Resource Management: Oversees resource allocation, including personnel, budget, and technology, optimizing efficiency and cost-effectiveness.• Quality Assurance: Implements processes to ensure the accuracy and timeliness of operational tasks, setting benchmarks for improvement.• Relationship Management: Collaborates with sales and client services teams, addressing client inquiries promptly and striving for high satisfaction levels.• Vendor Management: Manages relationships with third-party vendors, negotiating contracts, evaluating performance, and ensuring adherence to agreements.• Regulatory Compliance: Stays updated on healthcare regulations, ensuring operational processes comply with relevant laws and standards.• Risk Management: Identifies and mitigates operational risks, developing contingency plans to minimize potential liabilities.• Continuous Improvement: Promotes a culture of innovation, soliciting feedback for process enhancements and leading initiatives to optimize performance.

• Contracting: Managing the process with carriers to align partnerships with strategic goals. Negotiating terms, commissions, and incentives to maximize profitability and agent satisfaction.• Agent Onboarding: Facilitating agents' entry, handling paperwork, licenses, and ensuring compliance with carrier requirements, providing guidance throughout.• Contract Management: Maintaining accurate records, monitoring status, renewals, and compliance to fulfill obligations.• Compliance Oversight: Ensuring adherence to regulations, updating stakeholders on changes, and maintaining compliance.• Relationship Management: Building strong ties with carriers, underwriters, and support staff, coordinating interactions as needed.• Training and Support: Educating agents on products, guidelines, and trends to enhance performance.• Commission Administration: Overseeing accurate and timely commission processing, resolving issues collaboratively.• Performance Analysis: Monitoring agent metrics to identify improvement areas and offer guidance for growth.• Technology Utilization: Optimizing technology for streamlined processes and enhanced efficiency.• Continuous Improvement: Identifying and implementing process enhancements for improved effectiveness.

• Enter and maintain the database of agents update• Coordinate trainings for agents• Manage and Control all the materials and marketing events• Generate memos, emails and reports when appropriate• Maintain office supplies by checking inventory and order items• Respond to questions and requests for information• Answer incoming calls and assume other receptionist duties when needed

• Manage workflow by assigning tasks to other administrative employees daily, ensuring that deadlines are met, and work is completed correctly• Prepared Profit and Loss for clients• Implement and monitor programs as directed by management, and see the programs through to completion• Generate memos, emails and reports when appropriate• Assume responsibility for maintenance of office equipment, including computers, copy machines and fax machines• Maintain office supplies by checking inventory and order items• Respond to questions and requests for information• Answer incoming calls and assume other receptionist duties when needed

• Accomplishes business development activities by researching and developing marketing opportunities and plans in accordance with company guidelines and projects for the most important multinationals of the area. • Implementing sales and actions plans. • Customer Relations and retained in the field of shopping, tourism and leisure, and services directed to the improvement of peoples’ lifestyle. • Connecting people, developing a business network enjoying the pleasure of seeing opportunities through challenge.

• Lead the project in becoming the number one sales team in Punta Chame Beach • Control and follow up leads • Control and follow up banking procedures to close the sales • Designed strategies to increase the sales within launch of product• Monitored closing sales for the sales team

My duties were: Design and implement Annual Marketing Plan of the brands (Mitsubishi Motors, Hyundai and FUSO). Development of advertisement briefs. Led multifunctional meetings with Sales, Planning and Service Team as well as advertising agency (creative, media and digital) for Montero Sport launch. Led the organization and logistics team for the Montero Sport Launching Event. Design and development of advertising campaigns. Received ANDA Awards for Mitsubishi Motors campaign “Es hora de Moverse”. Led the organization and logistics teams for the different events such as: Conventions, National Meetings, End of year Parties. Design and implement annual budget. Monthly Competitors Advertising and promotions analysis. Monthly KPI. Monthly CRM. Analysis for the different brands. Design and control the Advertising Budget which is estimated in 12 mm bolivars ($ 1,000,000.00) distributed among the three brands of the company.

My duties were daily contact with National Suppliers to requested them office supplies, purchases related to public relations and advertising. Analyzed the cost and benefits of every procurement and gave detail reports regarding analysis. Elaborated Procurement Orders and contiuous follow up.

My duties were daily contact with National and International Suppliers to requested them parts and accesories of machineries for their annual plan maintance. Analyzed the cost and benefits of every procurement and gave detail reports regarding analysis. Elaborated Procurement Orders and contiuous follow up.

My duties were daily contact with National and International Suppliers to requested them parts and accesories of machineries for their annual plan maintance. Analyzed the cost and benefits of every procurement and gave detail reports regarding analysis. Elaborated Procurement Orders and contiuous follow up. Migration purchase order was made to SAP system.