Couto Mariana Email & Phone Number

São Paulo, Brasil

- Suporte a 8 gestores e suas equipes - ASA Hedge [multimercado], Comerciais [AAI e MFO], Family Office, Renda Variável, Real Estate, Quant e Renda Fixa;- Gerenciamento de agendas, compromissos e viagens para executivos;- Atendimento telefônico, triagem de chamadas e manutenção de comunicação interna;- Coordenação de reuniões, preparação de documentação e elaboração de planilhas;- Suporte administrativo em tarefas como digitalização, impressão e processamento de documentos;- Gestão de suprimentos de escritório e pedidos de materiais (para área de compras);- Solicitação de reembolsos médicos (pessoais), reembolso de almoço com cliente, taxis, passagens e documentos (pessoais);

São Paulo, Br

- Coordinate and manage daily activities of the director's schedule, scheduling meetings and appointments.- Managed correspondence, emails, and phone calls, screening and prioritizing incoming information.- Prepare and distribute correspondence, memorandums, and other administrative documents.- Organize corporate travel, including booking flights, accommodations, and itineraries.- Greet visitors, providing assistance and guidance as needed.- Provide general administrative support, including file maintenance, document processing, and database updates.

São Paulo, Sp, Brasil

- Responsible for translating documents (letters, announcements, and PowerPoint presentations) in English and Spanish.- Create spreadsheets (budgets, comparisons, lists, mailing) and presentations.- Handle telephone inquiries and provide assistance.- Collect data for opening requisitions in SAP and generating reports in Concur.- Prepare minutes and reports in English and Spanish.- Manage company emails and correspondence.- Schedule meetings and video conferences for the VP.- Process medical insurance reimbursement requests.- Oversee travel arrangements and event facilitation: collaborate with travel agencies, transfer companies, and negotiate contracts and room rates with hotels.- Coordinate coffee breaks and ensure adherence to quality standards.- Provide comprehensive support in various administrative and operational facets of the company.

São Paulo, Sp - Br

- Bilingual customer service in English and Portuguese, including follow-up on emails and phone calls.- Perform data entry, travel reports, expense reports, and spreadsheets.- Welcome and introduce the Hotel to new clients and guests (sites).- Responsible for all long-stay guests, including contracts and post-sales.- Marketing - I was responsible for liaising with the marketing agency, updating the Hotel's website, creating artwork and videos for social areas.- Events - responsible for budgeting, negotiation, scheduling meeting rooms, and organizing small and medium-sized events.

São Paulo - Sp

Vendas: - Responsável pela apresentação do Hotel para novos clientes e hóspedes (Sites)- Atendimento bilíngue - em inglês e português; follow up de e-mails e ligações nas duas línguas. - Cuidar dos contratos e hóspedes de Longa permanência durante toda hospedagem e realizar o pós-venda;- Marcação de reunião interna e externa;- Atualizar o mailing de clientes, acompanhando a prospecção e negociação de tarifas corporativas;- Criar relatórios de viagens e expenses report;- Realizar cadastros de empresas, atualizando diariamente nosso sistema interno para maior controle do departamento de reservas, financeiro e recepção.

São Paulo - Sp

- I was responsible for leading the evening shift and training interns and new receptionists, teaching them how to provide a warm and welcoming guest experience during check-in and registration (Opera System – Front Desk).- Provide concierge services, including restaurant reservations, car/taxi bookings, and other guest requests.- Ensure adherence to IHG Chain standards in guest recognition and enrollment in the loyalty program (IHG Rewards) during their stay, check in, and check out.- Responsible for receiving, logging, and distributing guest and resident mail, packages, and pouches.- Close the cash register and verify daily reports (revenue, cash, cards).- Request approval for office supplies quotes.

Orlando -Fl, Usa

Magic Kingdom Park - Adventure Land- Participated in a professional and cultural exchange program, where I was responsible for delivering high-level service to Disney guests of various nationalities during the peak season.

São Paulo, São Paulo

- Responsible for checking all reports generated during the day, from billing, cash receipt to correct Guest Registration Form completion. - Receive and register guests and create new reservations during the night with the Transamérica's own system. - Hotel: Transamérica Executive Perdizes

São Bernardo Do Campo, São Paulo

- Responsible for preparing all daily entries, including printing GRFs (Guest Registration Forms) and magnetizing room keys to facilitate group entries (ABCD Industries employees, f.ex Santo André) and other guests.- Handling the distribution of slips and pouches to investors.- Taking responsibility for Night Audit duties during holidays and absences.

Rua Henrique Fausto Lancelotti 6333

- Participei da troca de bandeira - Atlântica Hotels (Quality) para Rede Blue Tree (Premium Congonhas);- Auditoria noturna e recebimento de layover.

São Bernardo Do Campo, São Paulo

HP - Trabalho terceirizado para Rede Accor Hotels.- Realizar reservas para toda rede Accor, incluindo hotéis nacionais e Internacionais;- Cancelamento e alteração de reserva.

Hr, Human Resources Management

Laureate International Universities - DL, studying 1st sem in HR.

Bachelor, Trilingual Executive Secretariat

Anhembi Morumbi University - DL - studying 3rd sem;

Bachelor, Hotel Management

Hospitality - completed ; Campus Mooca -SP

Técnico Em Hospedagem, Hospitalidade