Mariana Sandini Email & Phone Number

Scotland, United Kingdom

Recruiting, training and managing seven staff members. Responsible for ensuring a smooth day to day commercial operation, achievement of targets, delivering the best standards of customer service and working in the continuous improvement of processes.Working in liaison with the other teams of the organisation, guaranteeing all the activities involved in the Abbeys conservation and running are performed as required. Part of the HES trainers team, providing Customer Service and Disability Awareness training to the whole organisation. Also part of the group to update and improve the till and stock operations software.

Scottish Borders, Scotland, United Kingdom

Provide and arrange cover in the Monuments in the Scottish Borders considering the best logistic, staff welfare and minimizing costs. Support to the Monument Managers' guaranteeing a smooth day to day commercial operation and achievement of targets. Till operation, cash and stock management. Also, providing to the visitors the best experience throughout the service with the best standards.Coaching and job training. Part of the recruitment board, conducting interviews and feedbacks. Part of the Barometer Project, to test and put in practice the use of a new social media data software, to support all the Proprieties in Care in Scotland. Part of the group to update and improve the till operations software.

Edinburgh, Scotland, United Kingdom

Monitoring incoming mail in the Designations Team mailbox. Answering telephone inquiries, resulting in administrative support and historical research on internal and external sources. First point of contact for Designation proposals, also dealing with consultations and publications during the Designation process. Administrative support to the Head and Deputy heads of Designations.

Scottish Borders, Scotland, United Kingdom

Responsible for welcoming the visitors at Dryburgh and Jedburgh Abbey, selling tickets and operating the till. Promoting season passes and the products available in the shop. Imparting information relating to the history of the site through creative conversation. Always ensuring that the site is presented to agreed standards.

Milan, Italy

Consulting in documents organisation, translation and bureaucracy process of Brazilian-Italian Iure Sanguinis citizenship.

Europe

During this one year planed experience I have travelled around Europe, searching for new experiences and to further my skills. Traveling in Italy, Netherlands, Belgium, Ireland, England and Scotland, as a freelancer I have worked in customer service for websites development, web and graphic designer, Portuguese correction of academic papers and data tabulation for Brazilian and Italian clients. In Ireland, in Rossnaree House B&B (rossnaree.ie), I have worked with bookings, welcoming guests, solving problems, giving information about the area and interpreter of Italian. As well, dealing with suppliers and reformulating internal procedures aiming to increase the quality of customer service and reduce the financial costs of the B&B operations.I have had the opportunity to meet new people, make friends, increase my language abilities and understand a wide variety of cultures. During this time I made volunteer works which included, farming in England and Scotland and helping to protect species in a bird sanctuary in Scotland. From this experience, I created the blog www.asmochileiras.com.br.

Porto Alegre, Brazil

Modeling and improving processes with director and pedagogic board, resulting in a full document to each school guaranteeing the administrative guidelines and contingency plan. Client survey computerization (survey and results). Automation of the finance control and forecast. This work was awarded the "Excellence in Program Management 2015", provided by the Federation of Store Owners in the state of Rio Grande do Sul (FCDL-RS).

Porto Alegre, Rs - Brazil

Working in Ombudsman team management, I was responsible for implementation and control of processes, report creation, analysis of indicators, supervision of critical cases, extra judicial agreements and contacts with the Foundation for the Protection and Consumer Defense (PROCON). Coordination at customer service team in social media and ReclameAqui (biggest website in Brazil for customer complaints). Training minister on customer service course for the whole organisation. In the organisation of the annual event Conexão KingHost (KingHost Connection), I worked welcoming the speakers, supporting the register team, providing information about the company and the local amenities to the guests and social media cover during the speeches.

Porto Alegre, Rs - Brasil

In the team of Invoices and Debt Collection I was responsible for the national billing, international debt collection (through e-mail exchange in Portuguese, English and Spanish) and document validation.

Porto Alegre, Brazil

Responsible for virtual shop administration, price table elaboration, stock control, buying, customer service and suppliers negotiation.

Canoas, Brazil

Buying department assistant, including suppliers negotiation, customer service, logistic and price table elaboration. As well, assistant in retail and customer invoices.

Specialization In Planning, Communication And Image Crisis Management, Communication, General

Bachelor In Administration – Foreign Trade, Business Administration And Management, General