Mariana Tomaz

Mariana Tomaz Email and Phone Number

Customer Experience Manager @ Approach Tours
Portugal
Mariana Tomaz's Location
Montreal, Quebec, Canada, Canada
About Mariana Tomaz

13 years career developed in sales and customer success. Path built into International Education and Tourism. Experience in analytical data and definitions of business strategies based on what the market presents and/or needs. Ability to identify potential growth areas and anticipate any possible setbacks.

Mariana Tomaz's Current Company Details
Approach Tours

Approach Tours

View
Customer Experience Manager
Portugal
Employees:
21
Mariana Tomaz Work Experience Details
  • Approach Tours
    Customer Experience Manager
    Approach Tours
    Portugal
  • Approach Tours
    Sales & Customer Service, Team Lead
    Approach Tours Aug 2023 - Present
    Montreal, Quebec, Canada
    - Develop sales tools to identify gaps, spot inefficiencies, generate buy-in from stakeholders and users, implement changes, and track outcomes.- Monitor the performance and growth of team members to ensure we are on the path to success.- Oversee the hiring, onboarding, initial training, and day-to-day tasks of the team.- Coordinated closely with Operations, Marketing, and Leadership teams to ensure clear communication and collaboration.- Collaborate on activities and projects… Show more - Develop sales tools to identify gaps, spot inefficiencies, generate buy-in from stakeholders and users, implement changes, and track outcomes.- Monitor the performance and growth of team members to ensure we are on the path to success.- Oversee the hiring, onboarding, initial training, and day-to-day tasks of the team.- Coordinated closely with Operations, Marketing, and Leadership teams to ensure clear communication and collaboration.- Collaborate on activities and projects with other teams to ensure the smooth rollout of initiatives, such as marketing campaigns, product innovation, customer journey improvements, tour departures, etc. Show less
  • Bli · Language Schools In Canada
    Product Development Coordinator
    Bli · Language Schools In Canada Sep 2022 - Aug 2023
    Montreal, Quebec, Canada
  • Bli · Language Schools In Canada
    Admissions Advisor
    Bli · Language Schools In Canada Aug 2022 - Sep 2022
    Montreal, Quebec, Canada
  • Talk English Schools
    Enrollment Specialist
    Talk English Schools Sep 2021 - Jun 2022
    São Paulo, Brazil
  • Black Sheep Backpackers
    Sales And Marketing Specialist
    Black Sheep Backpackers Jan 2020 - Jul 2021
    Queenstown, Otago, Nova Zelândia
  • Ci Intercâmbio E Viagem
    Sales Manager
    Ci Intercâmbio E Viagem Apr 2017 - Jul 2019
    São Paulo E Região, Brasil
  • Ci Intercâmbio E Viagem
    Sales Supervisor
    Ci Intercâmbio E Viagem Jul 2015 - Mar 2017
    São Paulo E Região, Brasil
  • Ci Intercâmbio E Viagem
    Help Desk
    Ci Intercâmbio E Viagem Jul 2013 - Jun 2015
    São Paulo E Região, Brasil
  • Ci Intercâmbio E Viagem
    Travel Sales Consultant
    Ci Intercâmbio E Viagem Aug 2011 - Jul 2013
    São Paulo E Região, Brasil

Mariana Tomaz Education Details

Frequently Asked Questions about Mariana Tomaz

What company does Mariana Tomaz work for?

Mariana Tomaz works for Approach Tours

What is Mariana Tomaz's role at the current company?

Mariana Tomaz's current role is Customer Experience Manager.

What schools did Mariana Tomaz attend?

Mariana Tomaz attended Faculdades Integradas Rio Branco.

Who are Mariana Tomaz's colleagues?

Mariana Tomaz's colleagues are Rasha Salem, Josie-Anne Cloarec, Kate Englehutt, Kelsey Nowlan, Louis Rivest, Sydney St-Louis, Viviane Bonifacio.

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