13 years career developed in sales and customer success. Path built into International Education and Tourism. Experience in analytical data and definitions of business strategies based on what the market presents and/or needs. Ability to identify potential growth areas and anticipate any possible setbacks.
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Customer Experience ManagerApproach ToursPortugal -
Sales & Customer Service, Team LeadApproach Tours Aug 2023 - PresentMontreal, Quebec, Canada- Develop sales tools to identify gaps, spot inefficiencies, generate buy-in from stakeholders and users, implement changes, and track outcomes.- Monitor the performance and growth of team members to ensure we are on the path to success.- Oversee the hiring, onboarding, initial training, and day-to-day tasks of the team.- Coordinated closely with Operations, Marketing, and Leadership teams to ensure clear communication and collaboration.- Collaborate on activities and projects… Show more - Develop sales tools to identify gaps, spot inefficiencies, generate buy-in from stakeholders and users, implement changes, and track outcomes.- Monitor the performance and growth of team members to ensure we are on the path to success.- Oversee the hiring, onboarding, initial training, and day-to-day tasks of the team.- Coordinated closely with Operations, Marketing, and Leadership teams to ensure clear communication and collaboration.- Collaborate on activities and projects with other teams to ensure the smooth rollout of initiatives, such as marketing campaigns, product innovation, customer journey improvements, tour departures, etc. Show less -
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Mariana Tomaz Education Details
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Comunicação Social
Frequently Asked Questions about Mariana Tomaz
What company does Mariana Tomaz work for?
Mariana Tomaz works for Approach Tours
What is Mariana Tomaz's role at the current company?
Mariana Tomaz's current role is Customer Experience Manager.
What schools did Mariana Tomaz attend?
Mariana Tomaz attended Faculdades Integradas Rio Branco.
Who are Mariana Tomaz's colleagues?
Mariana Tomaz's colleagues are Rasha Salem, Josie-Anne Cloarec, Kate Englehutt, Kelsey Nowlan, Louis Rivest, Sydney St-Louis, Viviane Bonifacio.
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