Mariana Waisbaum Email & Phone Number

United States

Managed various projects for one customer with multiple stakeholders using Kanban and Jira. Engaged stakeholders and coordinated across multiple departments removing impediments ensuring adherence to project scope, timeline, and budget.• Demonstrated proactive and adaptable professionalism, while thriving in a challenging environment where quick thinking and decisive action were paramount.• Managed project risks and dependencies, proactively identifying and mitigating potential issues to minimize project disruptions and maximize success through strategic planning and effective leadership.• Steered project back on track; surpassed expectations by meeting expected deadline and coming in a week ahead of schedule despite initial hurdles.• Directed resources, ensured project remained within budget, and excelled under pressure in order to deliver exceptional results even in the face of unforeseen challenges.

Alpharetta, Georgia, United States

Accomplished significant transformations and improvements across 3 key regions (America, APAC, EMEA), establishing a Global PMO (Project Management Office). Orchestrated and facilitated organizational change through strategic influence, recognizing and updating processes and technologies. Charted a path forward for the company and the R&D engineers to meet industry standards. Streamlined processes, eliminated redundant senior management meetings, optimizing efficiency through SAFe Agile framework.• Reviewed 53% (162 of 305) of process-defining documents, with 10% deemed obsolete due to redundancies and outdated content, ensuring only relevant processes were guide company actions.• Established a PMO Dashboard utilizing the PPM Planview application, to provide real-time insights into project statuses and facilitate quicker decision-making based on accurate data.• Leveraged collaborative leadership and proactive approach improving communication, reclaiming senior management time, resulting in hundreds of thousands in savings without increasing risk. Achieved consensus from 25 team members across the world for implementation of the new process.• Identified and resolved 3 key gated process gaps, ensured teams adhered to internal standards, and maintained ISO-compliance.

Sunrise, Florida, United States

Established and led IT Revenue Cycle Management (RCM) PMO team (4 direct and 1K+ indirect reports), cultivated strategic relationships, built team, and developed product roadmaps to successfully deliver projects across all 50 states. Instituted processes to align IT with business strategies. • Oversaw IT components of 4 billing systems, creating claims of $3.6B+ annually, portfolio of $20M+, including large-scale program management. • Redefined IT-Business operating model to ensure successful delivery of $20M IT transformation portfolio, developing communications, governance, and SLAs, accomplishing projects on time and on budget. • Executed new technologies with emphasis on maximizing efficiencies for all processes and workflows utilizing Robotic Process Automation (RPA), AI, APIs, orchestrators, and other automated solutions.

Miami, Florida, United States

Designed a best-in-class PMO framework that was adopted companywide. Established governance, implemented supporting processes and procedures, developed KPIs, and oversaw compliance for enterprise-wide projects. Identified PMO processes to be housed in Shared Services, which centralized data globally.• Navigated a multi-country program with over 50 stakeholders to form a PMO office for Latin America, achieving $4M in savings in an $80M portfolio, consolidating initiatives and ceasing early failing projects. • Supported regulatory projects, meeting European Solvency II and Data Governance requirements in Mexico.

Miami, Florida, United States

Led implementation of BUPA’s entry into Central America, from licensing approval to product creation supported with cross-functional team of 10.• Guided Central American countries licensing and operations startup, including driving business decisions from product definition based on competitive analysis to branch opening, with future earnings of approximately $5M.• Shaped set up of infrastructure with clients, verifying projects in various countries / cultures were approved and within budget scope Communicated with Central Bank, obtaining Regulator’s approval for license in Guatemala.Operations Manager | Head of Claims, Pre-Processing, Policy Issuance and QAJan 2011 - Jan 2012 Championed team of 40 in operations area, including Policy Issuance, claims processing, and quality assurance.• Orchestrated business process improvements, achieving 6-day SLA from benchmark of 40+ days, while enhancing customer satisfaction by 5% and ensuring higher overall employee morale.• Enriched the Claims Quality Control process through strengthening internal client approvals by 6%.Program Management Office Lead | PMOFeb 2009 - Dec 2010Created PMO function for Regional Technology Office, initiating new PMI methodology with a new culture of accountability and quality to manage projects. • Led, executed, and reported on a Strategic Integration Program with budget of $3.1M, including Waterfall and Agile Methodologies. • Provided forward-looking view on projects state, costs, and risk projections, raising Project Management maturity level, and integrating business products / operations resulting from Merger & Acquisition.• Leveled up IT infrastructure to best practices (COBIT Framework), significantly increasing systems reliability. Program scope: cross-functional teams located in Europe, US, and Latin America with work streams for Web, core system (ERP), ETL, and business processes.

Bridgetown, Saint Michael, Barbados

Accountable for the Project Management function supporting the Credit Card Business. • Saved $500K within 2 months through, research, exceptional investigation, documentation, and implementation of process improvements.

Fort Lauderdale, Florida, United States

Fort Lauderdale, Florida, United States

Directed Regional Consumer Program Office and QA teams. Managed 8 people and budget of $3MM. • Maximized efficiency levels in defect tracking and root–cause analysis • Accomplished consistency in the risk management practice by implementing the Self-Assessment Oversight Program for the Regional Operations and Technology Consumer Office.Regional Program Manager • Coordinated all Latin American countries to upgrade, remediate or migrate software, hardware, business and operational processes, and infrastructure up to defined company standards. Coordinated with CIOs, COOs, and PMs across region, including budget, business and operational impact, and resource availability and allocationRegional E-Commerce Project Manager• Managed Latin-America implementation of E-Commerce application across several countries working with local Citi Business and clients, as well as local countries COOs, CIOs, and India Partners to customer success.Customer Service and Operations Manager• Created and managed 2nd level support for Cash Management and Securities applications in Latin America and Tampa’s Regional Center

Bachelor Of Arts - Ba, Business Information Systems

Principles Of Economics

Systems Analyst Degree