Mariana Zulli Email & Phone Number

➡️ Prospecção de novos clientes e reativação da carteira de clientes inativos.➡️ Desenvolvimento e gestão do ciclo completo de vendas: prospecção, levantamento de necessidades, elaboração de propostas e follow-ups.➡️ Negociação de todos os aspectos do contrato, incluindo custos, prazos, operações e questões jurídicas.➡️ Gerenciamento da equipe comercial e.

• Coordinate printing outsourcing and digital printing services provided by RICOH to national customers, aiming to meet the satisfaction and organizational objectives of the company.
• Define processes for the CX area, structuring procedures, work instructions and other supporting documents, ensuring quality and standardization.
• Maintain adequate sizing, balancing people and activities, training the team and distributing activities to meet the demands of the project and RICOH, as well as the required quality standard.
• Strategic performance in differentiated or high potential clients.
• Structure and maintain the area's performance indicators, creating action plans when necessary.
• Continuously work towards integration and fluidity between the CX area and other Ricoh areas (Commercial, Back-office, Delivery, etc).

• Structuring of the relationship area: relationship ruler, satisfaction control dashboard (NPS), Customer Success.
• Creation and control of metrics for analysis and improvement of the relationship and related areas.
• Crisis management with clients and close contact with key-clients.
• Esthetics definition of operational deliveries to customers (assembly of PPT, Excel and form of standard analysis).
• Management of a team of relationship analysts.
• Conducting external meetings, videoconferencing and onboarding of new customers.

• Management of national and export sales processes, answering to the commercial boards of Europe, Africa, Asia, Latam, USA and Brazil, responsible for monitoring the areas of Supply Chain, Engineering, Production.
• Interface with the Commercial boards in order to obtain the sales forecast favoring other areas for OCF projection, financial projection, raw material and export review, focusing on the calculation for drawback, as.
• Focal point in Brazil together with the commercial director, for the manufacturing and service processes with offices abroad, for product development, improvement of existing ones, complaint resolution, prospecting and.
• Constant follow-ups with customers in Brazil and Abroad, coordinating teams for quick and accurate responses to e-mails, especially with regard to product issues, prices, delivery times and order status.
• Monitoring of sales margins determined by the company, through monthly KPIs.
• Representative in internal and external audits, control of documents required by the financial department to close payments to suppliers and Exchange.

➡️ Coordenou a equipe de exportação, assegurando a conformidade com as normas internacionais e regulatórias.➡️ Desenvolveu e implementou estratégias de mercado nacional e internacional, resultando em um aumento nas vendas.➡️ Realizou a análise de mercado para identificar novas oportunidades de negócios e produtos.➡️ Gerenciou o processo logístico de.

• Collaboration in the Transition process of the printing blanket business between the companies Trelleborg and Day Brasil, being a key contact in the export processes with the Project Manager in Brazil.
• Responsible for the export routine in several countries / continents, from the receipt of the order until the arrival of the shipment at the final destination, maintaining the control and follow-up of the export.
• Freight and Customs Clearance Negotiation, making and checking documents, such as Proforma Invoice, Invoice, Packing List, Shipping Instructions, Certificate of Origin, BL, with controls and follow-up of export.

➡️ Realizou análises de mercado para avaliar a viabilidade de novos produtos no cenário internacional.➡️ Desenvolveu e implementou processos de logística de exportação, reduzindo custos operacionais em [Y]% e melhorando a eficiência.➡️ Elaborou e revisou toda a documentação necessária para exportação, garantindo a conformidade com as regulamentações.

• Development of new markets and products in Asia and partners in Brazil, negotiating sales strategies and focal points. Making export documents, in order to authorize the customer to issue the document.
• Demand, shipping and financial forecast for the Asia region with the PCP area, controlling production quotas internally for each customer.

Pós-Graduação Lato Sensu - Especialização, Gestão Comercial E Vendas

Mba, Marketing With Emphasis On Strategic Sales Management

Graduation In Administration With Emphasis In Foreign Trade