Marian B. Email & Phone Number

Remote

As a Customer Specialist at GoMag, I play a role in ensuring that our B2B clients receive top-notch support and solutions. My primary focus is to provide exceptional customer service, solve problems efficiently, and ensure that our clients have a seamless experience with our platform.Key Responsibilities:*B2B Customer Service: Provide exceptional support to our B2B clients, ensuring their needs are met promptly and professionally.*Problem Solving via Email: Address and resolve customer issues through email, offering clear and effective solutions to ensure customer satisfaction.*Escalation of Tickets: Identify complex issues and escalate tickets to the appropriate departments for timely resolution, ensuring that our customers’ concerns are handled efficiently.*Zendesk Management: Utilize Zendesk to manage, track, and resolve customer inquiries, ensuring that all interactions are documented and followed up on as needed.Skills and Competencies:

Remote

Hybrid

* I was responsible for administering company's server, e-mail database and solving technical problems among employee computers, such as: - keeping their PC's up to date, both hardware and software; - it was necessary to setup some cash registers with electronic journal that were communicating with our cloud ERP through the Internet; - install, fix&recover both lost emails or just delete some viruses by installing email filters; - it was my responsibility to track and manage software licenses and hardware; - installing internet acces points, both physical outlet or wireless connectivity;* I was responsible searching for various compatible variants for our tools & machierys: - by taking measurements of those parts, I was able to find various parts that were comptabile for our needs. I was searching them in our country (Romania), rest of the Europe or China.* Find and sell to local and nationwide State Companies: - I was responbile of mantain our catalogue of products on SEAP ( electronic buy-sell system for State Companies) - Making marketing programs for them, finding in the national database or just searching one by one and keep tracking of them.

Baia Mare, Maramureş, România

* Find and sell to local and nationwide State Companies: - I was responbile of mantain our catalogue of products on SEAP ( electronic buy-sell system for State Companies) - Making marketing programs for them, finding in the national database or just searching one by one and keep tracking of them.* Marketplace Operato; this was actually a hard but nice job to do. - our company buys and sell various brands of garden and construction tools&accesories. - my job was to make the physical product a online one. I was responsible to use the pictures and some technical specs to create and post over 1000 products online. But also i had to keep their stock up to date and create'n'use some Excel .csv's file for that job.

Baia Mare, Maramureş, România

* Find and sell to local and nationwide State Companies: - I was responbile of mantain our catalogue of products on SEAP ( electronic buy-sell system for State Companies) - Making marketing programs for them, finding in the national database or just searching one by one and keep tracking of them.* Marketplace Operato; this was actually a hard but nice job to do. - our company buys and sell various brands of garden and construction tools&accesories. - my job was to make the physical product a online one. I was responsible to use the pictures and some technical specs to create and post over 1000 products online. But also i had to keep their stock up to date and create'n'use some Excel .csv's file for that job.

Londra, Marea Britanie, Regatul Unit

Main Objectives• To deliver clean linen• To remove soiled linen from floors• To receive housekeeping deliveries and putthem in them into appropriate storecupboards• Clean carpets and upholstery

Baia Mare, Maramureş, România

* I was studying the features of all products on offer.* Arranging stock in a manner that is both visually appealing and allows ease of movement. * Ensuring that test models are set up and in outstanding condition.* greeting customers, helping customers to locate desired items, arranging product displays, demonstrating product features, and handling customer complaints.