Mariangela Vecchio Email & Phone Number

Maastricht, Limburg, Netherlands

Maastricht, Limburg, Netherlands

Maastricht, Limburg, Netherlands

• Creating, executing and following up on internal communication strategies, in accordance with the global communication plan• Communicating all relevant information effectively to the correct stakeholders in the best way possible • Seeking constant improvements for internal and external communication to enable CS to give the best customer experience possible• Building and improving internal communication channels to optimize the internal information strategy and provide all our… Show more • Creating, executing and following up on internal communication strategies, in accordance with the global communication plan• Communicating all relevant information effectively to the correct stakeholders in the best way possible • Seeking constant improvements for internal and external communication to enable CS to give the best customer experience possible• Building and improving internal communication channels to optimize the internal information strategy and provide all our employees with clear, simple and inspiring information Show less

Maastricht, Limburg, Netherlands

• Leading and supporting a Team of 15 Customer Service Agents• Collecting and analysing group and individual performance for the Italian and Swiss market• Ensuring staff development & assessment by carrying out the feedback process• Prioritising tasks and workload in an efficient way• Participating in the recruitment process as Hiring Manager• Proactively monitoring possible business risks and acts on them

Maastricht, Limburg, Netherlands

• Mantaining a positive and empathic attitude towards H&M, COS, & Other Stories, Arket (Italy and Switzerland) customers• Ensuring customer satisfaction• Communicating with Italian speaking customers via different channels (calls, emails, live chat)• Dealing with queries on delivery, payments, returns, and more• Reporting recurring issues to higher departments

Birmingham, England, United Kingdom

Erasmus+ Work Placement• Confidential Databases and Records• Internal & External Communication• Customer Service• Allocations of bedrooms and Bookings• Research on Residential Life

Bologna, Italia

Student Collaboration• Digitalization of images and documents• Photo editing• Revision of Booklet "Casa Carducci"

Battipaglia, Italia

• Waitress• Accountant• Barista

Salerno, Campania, Italy

• Private parties and events• Playroom entertainer for children• Group entertainer• Holiday entertainer

Master'S Degree, Language, Society And Communication, 107/110

• Languages of study: English, Spanish • Subjects of interest: Mediation English/Spanish, English/Spanish for specific purposes, Geography.

Facultat De Filología / Faculty Of Philology

Erasmus+ Programme • Languages of study: English, Spanish, Catalan • Exams: Mecanismos de Comunicación y Producción en la Red, Producción.

Bachelor'S Degree, Foreign Languages And Cultures, 102/110

• Languages of study: English, Spanish, French • Subjects of interest: English language, Spanish language, French language, Geography.

Faculty Of English And Drama

Erasmus+ Programme • Languages of study: English, Spanish • Exams: An Introduction to Language, Imagining America: An Introduction.