Mariangel Scott Email & Phone Number

Sherborne, England, United Kingdom

Yeovil, England, United Kingdom

Accountabilities• Initial customer contact for a complex Management Information System, identifying the problem, provide either a solution, or escalating, using key decision-making skills to triage calls, cases and emails in an effective and timely manner.• Managing multiple calls and responses from both customers and other areas of the business simultaneously capturing all information and detailing accurately, for future reference.• Accountable for raising and monitoring cases and correctly routing to the relevant team for resolution.• Providing clear and concise communication for all changes affecting support both internally and externally.• Assisting all areas of the business, on technical solutions, sharing knowledge to improve their skill set as a team player, whilst continuously seeking opportunities to improve my own.• Support the Development teams in testing new technical solutions, providing accurate feedback on any issues identified, prior to upgrades being implemented to the live environment.• Identify and transfer major issues to the Development teams for resolution.Major Achievements• Authored and generated knowledge articles to help customers better utilise the product and reduce incoming support cases.• Successfully expanding my knowledge in Engage MIS, troubleshooting and broad IT skills above what my role required to drive my own personal development and better and more swiftly assist our customers by resolving cases at the first level of support.• Helping drive revenue by detecting training and professional services opportunities and expanding customer’s knowledge on the software.

Yeovil, England, United Kingdom

Accountabilities• Key contact for all client calls capturing detailed requirements, next steps, escalating issues and ensuring customer account details are accurate and maintained.• Monitor, capture and implement continuous improvement opportunities relating to customers.• Sharing experience and knowledge with colleagues and customers.• To prioritise workload and solve assignments in a timely and efficient manner.• To ensure excellent customer service is delivered at all times ensuring all customer queries are dealt with professionally in a warm and friendly manner.Major Achievements• Unprecedented record of outstanding fully green KPI scorecard several months in a row.• Successfully upselling when assisting the B2B department with calls and emails.• Keeping my wrap-up call time to a minimum and ensuring maximum efficiency by multitasking successfully.

Yeovil, England, United Kingdom

Accountabilities• To ensure and maintain availability of the full range of products at all times.• To produce all bakery products to the required specification with minimum waste.• Awareness of annual trading patterns and targets to maintain availability for both sales and minimising waste.• Understand, operate and maintain all equipment safely and effectively.• Considering waste and prevent prosecution by managing production, rotation, availability and rotation routines, using stock control process. Major Achievements• Increased sales of bakery items by providing outstanding customer service and maintaining a full range and availability at all times. • Helped reach revenue targets of promotional items by upselling and keeping promotional corners tidy and properly rotated.