Marian Genther Email & Phone Number

United States

Bala-Cynwyd, Pennsylvania, United States

Ownership of all operations at the Philadelphia Center with emphasis on sales growth, membership retention & employee retention, contracting, customized order creation, P&L reporting and A/R collections in a service-based retail leading provider of hair restoration and hair replacement services for over 47 yearsCollaborated with C-level and D-level executives on long-term and short-term initiatives to promote sales volume, revenue, specialized product retail, membership conversions to generate over $1 million in new business annually while providing exceptional service and customer satisfactionResponsible for respective HR functions such as employee onboarding, training, coaching, compensation & benefits, commission tracking, and payroll reportingTravelled and consulted with regional centers such as: Boco Raton, FL, Houston, TX, Midtown, NY, Marlton, NJ, Allentown, PA in processes and efficiencies to meet and exceed corporate goals and standards

Philadelphia, Pennsylvania, United States

Rebuilt the Floor Management Department, streamlined current processes and retired inefficient ones, and prioritized achieving company KPIs and OKRsEffectively hired, trained, appraised, disciplined, and mentored Team Managers and Floor Supervisors into their roles while actively maintaining hourly-staff satisfaction by coaching and overseeing all 24-hour live operationsDesigned and implemented company-wide handbook and operating procedures for Evolution PA, covering performance development/improvement plans, bonus programs, and SOPs for new managers and Game Presenters, and Entry-Level Management Training programs for Floor Management DepartmentReported departmental metrics (payroll for Operations, monthly studio performance, employee data, etc…) while forecasting and tracking of the operation’s related costs to achieve accuracy of the spending and compliance with the budgetProject managed and oversaw multiple company visions such as introducing new games to multiple online markets such as Pennsylvania, Michigan, and West Virginia, with their own regulatory laws on a short timeline (less than 2 months)

Philadelphia, Pennsylvania, United States

Managed 300+ staff across Evolution PA’s growth from initial 4 gaming tables to currently 37 gaming tables (and counting), while promoting and maintaining excellence, as demonstrated by team averages (SGCs), and actively striving towards global KPIs and OKRsEffectively trained and mentored Floor Supervisors and Team Managers into their new roles while actively maintaining hourly-staff satisfaction by coaching and overseeing all live operationsDeveloped and adapted internal policies, protocols, and performance documentations during start-up of Philadelphia Studio, and consulted on-site for the Michigan Studio’s launchAssisted Senior Team Manager and Operations Manager with taking on higher-level projects such as spearheading efforts to increase Game Presenter hiring and retention, reporting payroll for all hourly employees, and filling in as Trainer when the need arose Eliminated operational downtime for a 24-hour studio by planning and accounting for any staffing absenteeism concerning COVID-19, eventual requests, and unforeseen incidents by supporting efficient workload distribution for subordinates in compliance with labor law and business needsCreatively provided a rewarding work environment through Evolution’s core culture by implementing Professional Development Plans (PDPs), tailoring communication and feedback, and promoting success by addressing areas of improvement on and off the live floor

Greater Philadelphia Area

Full responsibility of an operation that employs 30+ team members and generates over $540,000 in annual revenue, while supporting other cafe locations with staffing and operationsResponsible for reopening, permanently closing, and taking over cafes on a short timelineProvide hands-on training and in-café onboarding for all new team members that serve over 74,000 guests annuallyConduct interviews, coaching, feedback, and monthly one-on-ones with all team members to support their personal and professional growthAutonomously manage items including: ordering and inventory, vendor relations, labor schedule, catering, and marketing budget to drive revenue, manage cost, and maximize profitabilityComplete weekly financial reviews to project—and meet—business demandsPresent monthly P&L Statements to Saxbys executive team at Center City headquartersConduct sales analyses, product promotions, and community partnerships to create insights and recommendations to optimize the operations

Mantua, New Jersey, United States

Recognized for continuous superior performance in decision making, conflict resolution, transactional refunds, and compliance with corporate guidelines, safety procedures, and policiesLeader of 20+ team members daily, experienced trainer, and handler of hazardous materials3 years experience maintaining customer satisfaction while upholding high standards of efficiency and accuracyResponsible for overseeing all front end operations, balancing safe, review and transmits sales information for a 20 million dollar annually grossing store

Tullytown, Pa

Managed inventory using E-Automate ECI, Amazon Seller Central, and ChanneladvisorIdentified and produced cost analyses on profitable products for the catalogResearched and gained knowledge to create autonomous listings for 1500+ products onChanneladvisor and identified oversights in business rules that were causing costly issuesMonitored and diagnosed warehouse efficiency and created recommendations on layout issues and safety hazards

Bachelor'S Degree, Business Management And Minor In Marketing

Activities and Societies: Honors College, Learning Abroad Trip to South Africa (Doing Business in South Africa), Executive Board.

Associate Of Science (A.S.), Business Administration And Management, General

Activities and Societies: Phi Theta Kappa