Marian Grigore Email and Phone Number

As a Customer Success Representative at Veeam :• I am in charge of handling renewal sales, monitoring the funnel of expiring existing renewal agreements and actively pursuing customers and channel partners to ensure the renewal of support contracts.• collaborating on a daily basis with the inside and field sales team, channel department and the order processing team and I am representing the company in relation with customers, partners, people/organizations in the country and… Show more As a Customer Success Representative at Veeam :• I am in charge of handling renewal sales, monitoring the funnel of expiring existing renewal agreements and actively pursuing customers and channel partners to ensure the renewal of support contracts.• collaborating on a daily basis with the inside and field sales team, channel department and the order processing team and I am representing the company in relation with customers, partners, people/organizations in the country and abroad, in contact for business.• handling customer inquiries by explaining the provisions and benefits of the proposed plans, up-selling and upgrading products.• ensuring that all Veeam Team activities that touch the customer are in alignment with the customer's business objectives and using cases so their full potential of their Veeam solution can be realized through periodical health checks and configuration reviews.• assisting in contract negotiations or maintenance agreements • meeting professional objectives and KPIs such as quota/target attainment, number of calls, number of accounts handled per day or other specific activities Show less

• As part of the GAP team (Gestion des APplications) I am providing international support for Societe Generale’s internal applications (over the phone, Skype or e-mail) in French and English• Tasks and responsibilities:- Support via e-mail or Ticketing systems, over the phone or Skype, ticket escalation to other support groups if out of scope- Participating to daily and weekly meetings both locally, and online, with teams from Bucharest, Paris, Bangalore or other… Show more • As part of the GAP team (Gestion des APplications) I am providing international support for Societe Generale’s internal applications (over the phone, Skype or e-mail) in French and English• Tasks and responsibilities:- Support via e-mail or Ticketing systems, over the phone or Skype, ticket escalation to other support groups if out of scope- Participating to daily and weekly meetings both locally, and online, with teams from Bucharest, Paris, Bangalore or other countries- Documentation creation and update on a timely manner- Mainly in charge of the group’s primary management tool. This tool handles user accounts, application management and user access management for the worldwide organization. I am basically in charge of managing ADMIN’s accesses for the group’s applications, registering, updating and removing applications from the group’s platform and also involved in the creation and management of user profiles in collaboration with other HR, IT or mailing departments.- Release management support on a monthly basis for a certain banking application. My involvement consists in creating the initial ticket with the details of the deployment, assigning the ticket to the development team and providing them assistance with the executing steps if needed. When the deployment is finished, I am also in charge of informing the application’s users about the release and sending the release notes to them and the application’s management.- I am also the application leader for one of the internal billing projects in Societe Generale. Basically, I am preparing, extracting, processing and loading files from and to certain tools. The billing concerns some locations for some of Societe Generale’s buildings all over the world. As an application leader I am also in charge of organizing monthly team meetings with the involved parties from Romania, Bangalore and France. Show less

• Involved in planning and controlling the progress of releases during their path through the test environment (User Acceptance Testing) until going live in production.• Having as primary goal to ensure that the integrity of the live environment is protected and that correct components and their dependencies are released in a clear and traceable way.• Communicating on a daily basis over the phone and Skype for business with requestors, development teams and the Brussels Asset Management… Show more • Involved in planning and controlling the progress of releases during their path through the test environment (User Acceptance Testing) until going live in production.• Having as primary goal to ensure that the integrity of the live environment is protected and that correct components and their dependencies are released in a clear and traceable way.• Communicating on a daily basis over the phone and Skype for business with requestors, development teams and the Brussels Asset Management team that I am part of• Mission and associated tasks: - Controlling, correcting and registering UAT and PRO requests in the ReleaseMe tool- Interacting and collaborating with the deployment teams, requestors and the Service Transition team - Sending daily status and overview reports- Providing key Release Management metrics in a standardized way- Ensuring that all deployments in every environment under our responsibility have passed all the defined gates before being deployed. Show less

• Remotely solving technical problems and taking decisions to allow on-site service providers to realize digital totem interventions for the company's most important French VIP client, Clear Channel.• Also in charge of connectivity testing and configuration of each installed or repaired hardware, updating the Mvision, Cassiopéa, WINSCP and log configuration files, configuring the equipment and, at the end of the on-site intervention, carrying out a performance report.• Mission and… Show more • Remotely solving technical problems and taking decisions to allow on-site service providers to realize digital totem interventions for the company's most important French VIP client, Clear Channel.• Also in charge of connectivity testing and configuration of each installed or repaired hardware, updating the Mvision, Cassiopéa, WINSCP and log configuration files, configuring the equipment and, at the end of the on-site intervention, carrying out a performance report.• Mission and associated tasks:- Contacting the service providers (logistics transporters, on-site technicians etc.)- Checking progress of the on-site installation- Collecting information and take limit a decision when needed (interrupting the process if needed, skipping parts of the installation if the situation demands it etc.)- Contacting the decision-makers (Mood, Clear channel) if the case- Ensuring that installations are done in pre-established time limit- Testing the site (mostly Commercial Centers and subway stations) connectivity (connectivity to the main site router)- Registering the serial numbers of the installed players in MVision and Cassiopeia CRMs- Testing that players/routers, player screens, switches, Control PCs, RackPDUs are remotely controllable after the installation- Remotely configuring each installed player with the MVision playerconfig interface - Sending a complete report at the end of the on-site intervention resuming the operating state of every installed material, encountered problems and chosen solutions Show less

• Configuration activities for client's HRIS following specific workflows & processes in order to comply with the platform requirements• Mission and associated tasks:- HR Administration screens & workflow customization- Environment Initialization- Hierarchical tree configuration- Configuring migration & mapping tools (following the specific mapping)- Checking database loading results according to the rules- Suggesting solutions in case of mistakes or… Show more • Configuration activities for client's HRIS following specific workflows & processes in order to comply with the platform requirements• Mission and associated tasks:- HR Administration screens & workflow customization- Environment Initialization- Hierarchical tree configuration- Configuring migration & mapping tools (following the specific mapping)- Checking database loading results according to the rules- Suggesting solutions in case of mistakes or misunderstandings issued by other departments- Configuration of the workflows chosen by the client- Configuration of queries with BO (reports & files) Show less

• Ensuring data quality and completeness of the sales CRM (Salesforce) through targeted update operations.• Mission and associated tasks: - Growing acquisition and sales and developing ADP's market leadership in France and abroad by contributing to lead generation and pipeline objectives- Ensuring that Salesforce database is up-to-date with as many potential companies/contacts to approach as possible (up-to-date quality and quantity infrastructure).- Devising calling… Show more • Ensuring data quality and completeness of the sales CRM (Salesforce) through targeted update operations.• Mission and associated tasks: - Growing acquisition and sales and developing ADP's market leadership in France and abroad by contributing to lead generation and pipeline objectives- Ensuring that Salesforce database is up-to-date with as many potential companies/contacts to approach as possible (up-to-date quality and quantity infrastructure).- Devising calling campaigns in accordance with the qualification plan and marketing and sales strategies- Detecting and highlighting project or change contexts favorable to sales contacts- Deliver a quality service when processing Sales colleagues queries and contributing to the business year’s priorities Show less

• Performing technical troubleshooting and user guidance for French customers via phone, chat and e-mail for Samsung products (Smartphones, tablets, smart watches, Blu-Ray players, Home Theatre Systems, Smart TVs, photo cameras and camcorders)• Mission and associated tasks:- Operating remote management applications for troubleshooting, solving technical issues and setting up Smartphones, tablets, connected TVs, Blu-ray players and home-theatre systems.- Case screening after each… Show more • Performing technical troubleshooting and user guidance for French customers via phone, chat and e-mail for Samsung products (Smartphones, tablets, smart watches, Blu-Ray players, Home Theatre Systems, Smart TVs, photo cameras and camcorders)• Mission and associated tasks:- Operating remote management applications for troubleshooting, solving technical issues and setting up Smartphones, tablets, connected TVs, Blu-ray players and home-theatre systems.- Case screening after each client interaction - maintaining, cleaning and enriching the specific CRM system- setting up on-site technical interventions for repairs and hardware troubleshooting - constantly learning about new launched products in order to be able to provide a high quality and up to date support (new operating systems, product functionalities and known product issues)- Escalating to Samsung the unknown but common issues and product suggestions (info collected from the end users) Show less

• Closely monitoring and actively participating in the service quality improvement by training and evaluating the call-center agents involved in supporting the subscribers of the French service provider, Bouygues Telecom. • At the beginning of this job experience I have also ben a call-center agent for a short period of time and I have also performed some supervisor/team leader tasks such as timekeeping, team coordination and results reporting towards Bouygues Telecom. • Mission and… Show more • Closely monitoring and actively participating in the service quality improvement by training and evaluating the call-center agents involved in supporting the subscribers of the French service provider, Bouygues Telecom. • At the beginning of this job experience I have also ben a call-center agent for a short period of time and I have also performed some supervisor/team leader tasks such as timekeeping, team coordination and results reporting towards Bouygues Telecom. • Mission and associated tasks:- Training new commers as call center agents - Organizing and holding professional workshops and trainings for continuous improvement purposes - Implementing individual improvement plans towards call center agents when needed- Evaluating team members by the quality of their client interactions over the phone- Handling difficult client calls whenever a supervisor intervention was required- Sending reports and submitting service improvement propositions to both WebHelp and Bouygues Telecom project managers. Show less

• Providing technical support over the phone and e-mail (mostly by inbound calls) to Lenovo B2B and B2C clients (laptops, desktop PCs and tablets) • Mission and associated tasks:- Providing help for installing and configuring computer hardware operating systems and applications- Troubleshooting system and network problems and diagnosing and solving hardware/software faults- Providing support, including procedural documentation- Responding within agreed time limits to… Show more • Providing technical support over the phone and e-mail (mostly by inbound calls) to Lenovo B2B and B2C clients (laptops, desktop PCs and tablets) • Mission and associated tasks:- Providing help for installing and configuring computer hardware operating systems and applications- Troubleshooting system and network problems and diagnosing and solving hardware/software faults- Providing support, including procedural documentation- Responding within agreed time limits to call-outs- Working continuously on a task until completion (or referral to third parties, if necessary)- Prioritizing and managing many open cases at one time- Providing support and troubleshooting via remote connection - Establishing a good working relationship with customers and other professionals Show less

• Ensuring technical support for virtual international premium rate numbers for digital and telephone voice services billing. Keyzone digital content clients range from live tarot operators in Tunisia, to Medical Advice lines in Vietnam to multinational television channel voting lines.• Mission and associated tasks:- Monitoring specific calls of individuals, but also overseeing the volumes of traffic transiting from one carrier to partners- Controlling, analyzing and having maximum… Show more • Ensuring technical support for virtual international premium rate numbers for digital and telephone voice services billing. Keyzone digital content clients range from live tarot operators in Tunisia, to Medical Advice lines in Vietnam to multinational television channel voting lines.• Mission and associated tasks:- Monitoring specific calls of individuals, but also overseeing the volumes of traffic transiting from one carrier to partners- Controlling, analyzing and having maximum visibility to the flows of traffic and being alert for any abnormality occurring- Identifying and blocking telecommunication frauds: PABX, missed calls fraud, IRF or SIM burning- Submitting daily traffic reports to check company's evolution- Providing customers with technical support Show less

• Providing support and performing back office activities for various French telecom and service provider projects: Orange, Wanadoo, Tiscali, SFR• Mission and associated tasks:- Solving the customers commercial and technical claims by email and scanned courier letters- Managing account modifications in the internal systems (contract terminations and offer migrations) - Qualifying customer demands by category (Data Introduction, Processing and Validation)- Administrating… Show more • Providing support and performing back office activities for various French telecom and service provider projects: Orange, Wanadoo, Tiscali, SFR• Mission and associated tasks:- Solving the customers commercial and technical claims by email and scanned courier letters- Managing account modifications in the internal systems (contract terminations and offer migrations) - Qualifying customer demands by category (Data Introduction, Processing and Validation)- Administrating dating announces and related profile pictures for a French dating services site: Meetic.- Performing transcription of French audio messages into text (a special Orange service allowing visually impaired clients to send text messages by dictating them) Show less