Marija Nikolic Email and Phone Number
Hello and thank you for visiting my profile.I am a Business Development Manager at Contact Service, a leading provider of contact center solutions for various industries. I have over 10 years of professional experience in business development, management, sales, and customer service, with a strong background in economics and finance. I hold a Master of Business Administration degree from Business Economics Academy, where I specialized in banking, corporate, finance, and securities law.As a Business Development Manager, I am responsible for designing and implementing business strategies, policies, and processes that align with the overall vision and mission of Contact Service with focus on financial gain. I oversee the process of current market trends research in order to propose new business ideas that can improve revenue margins. I also build long-standing and successful relationships with key clients, design and submit RFPs, negotiate, sign contracts and oversee the process of onboarding new clients into our organization. Some of my notable achievements include leading the successful implementation of Genesys Pure Cloud and Salesforce software solutions, driving the achievement of monthly sales targets, and securing new clients and partnerships. I am passionate about delivering value to our clients and members, and creating a positive and productive work environment for our employees. I enjoy collaborating with diverse and talented people, learning new skills and best practices, and solving complex and challenging problems. I am always open to new opportunities, connections, and insights that can help me grow as a professional and as a person. If you are interested in learning more, collaborating, or sharing your experiences, please feel free to connect with me.
Contact Service
View- Website:
- contactservice.info
- Employees:
- 160
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Vice PresidentContact Service May 2024 - Present
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Business Development ManagerContact Service Dec 2022 - May 2024Belgrade, SerbiaI am responsible for designing and implementing business strategies, policies, and processes that align with the overall vision and mission of Contact Service with focus on financial gain. I oversee the process of current market trends research in order to propose new business ideas that can improve revenue margins. I also build long-standing and successful relationships with key clients, design and submit RFPs, negotiate, sign contracts and oversee the process of onboarding new clients into… Show more I am responsible for designing and implementing business strategies, policies, and processes that align with the overall vision and mission of Contact Service with focus on financial gain. I oversee the process of current market trends research in order to propose new business ideas that can improve revenue margins. I also build long-standing and successful relationships with key clients, design and submit RFPs, negotiate, sign contracts and oversee the process of onboarding new clients into our organization. Show less
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Head Of International OperationsContact Service Nov 2021 - Dec 2022Belgrade, SerbiaResponsible for strategy planning, coordinating customer service operations and finding ways to ensure employee retention, proposing new technology solutions, overseeing the implementation of technology solutions, mentoring and motivate teams to achieve productivity and engagement, ensuring client satisfaction, reporting on operational performance and suggest improvements, budget planning.
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Operations ManagerContact Service May 2019 - Nov 2021Responsible for ensuring that all goals are met, procedures respected and in the end for the satisfaction of all stakeholders - clients, employees, customers. Daily operations, reporting, analytics, trainings and people development using all the right tools in terms of HR, IT, Training and Quality managers etc. Simultaneously led implementation teams for Genesys PureCloud and Salesforce and after implemenation processes in terms of regular support.
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Sales And Service SupervisorContact Service Nov 2017 - May 2019BelgradeResponsible for leading, guiding and developing a team who receives telephone calls, e-mails and chats from guest and members and potential customers in specific client, customer and/or member servicing disciplines (e.g.: Reservations, Travel Club Servicing, Advisory, Problem resolution, etc.) in the achievement of team productivity and service objectives. Driving towards achieving monthly sales targets, high employee engagement and satisfied clients and members, will be the primary task.
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Sales And Service SpecialistContact Service Jul 2016 - Nov 2017Responding to customer`s requests and inqueries by phone, chat and e-mail, making reservation and planning the perfect vacation experience for them. All this work is done in the reservation system "Softrip".Part of my job description is establishing contact on a daily basis with luxury resorts and their staff. Also there is handling customer`s complaints and solving issues, online support, managing some of our VIP clients and managing transportation for customers from and to the airport.
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Graduate Teaching FellowBusiness Economics Academy Nov 2016 - Nov 2018BelgradeTo lecture, lead seminars and other forms of undergraduate and postgraduate teaching bydeveloping and applying innovative and appropriate teaching techniques which createinterest, understanding and enthusiasm among students. Carry out on-going curriculum review including module content and materials and contribute to learning and teaching strategy. Undertake a range of administrative responsibilities.
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Customer Service SupervisorLimolabs - Digital Agency For Limo Seo, Design And Development Sep 2015 - Jul 2016Responsible for leading, guiding and developing a team who receives telephone calls, e-mails and chats from clients and potential clients (e.g.: Airport pick up and drop off reservations, modifications, cancelations, dispatch etc.) in the achievement of team productivity and service objectives. Driving towards achieving monthly zero error targets, high employee engagement and satisfied clients, will be the primary task.Also arranging schedules, vacations, sick leaves, shifts, coverage etc… Show more Responsible for leading, guiding and developing a team who receives telephone calls, e-mails and chats from clients and potential clients (e.g.: Airport pick up and drop off reservations, modifications, cancelations, dispatch etc.) in the achievement of team productivity and service objectives. Driving towards achieving monthly zero error targets, high employee engagement and satisfied clients, will be the primary task.Also arranging schedules, vacations, sick leaves, shifts, coverage etc. Managing intern program and advising employees on training and coaching. Show less -
Senior Customer Service RepresentativeLimolabs - Digital Agency For Limo Seo, Design And Development Jul 2015 - Sep 2015Customer service representative for an american company ,,American Coach Limousine“ . My job description was responding to customer`s requests by phone or/and e-mail, working in the reservation systems ,,Ghost" and ,,Hudson" handling customers` complaints and solving issues, online support, managing transportation for customers all over the USA including super VIP clients. Allocating tasks to staff, ensuring the performance of the staff is of a high standard, reporting to the upper… Show more Customer service representative for an american company ,,American Coach Limousine“ . My job description was responding to customer`s requests by phone or/and e-mail, working in the reservation systems ,,Ghost" and ,,Hudson" handling customers` complaints and solving issues, online support, managing transportation for customers all over the USA including super VIP clients. Allocating tasks to staff, ensuring the performance of the staff is of a high standard, reporting to the upper management, organizing holidays and shifts, discussing and resolving problems in the team. Show less
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Special Event ManagerAiesec Serbia Sep 2013 - Jul 2015As a part of AIESEC, the biggest students organization driven by the students, I have changed many work roles and teams. Special event manager was probably the most challenging one since all the work was mine to begin and the end with. My job description contained pars of marketing, management, team leadership, logistics and communication. Main job description was organizing huge final conference that took place at NBS (National Bank of Serbia) with well known motivational speakers and… Show more As a part of AIESEC, the biggest students organization driven by the students, I have changed many work roles and teams. Special event manager was probably the most challenging one since all the work was mine to begin and the end with. My job description contained pars of marketing, management, team leadership, logistics and communication. Main job description was organizing huge final conference that took place at NBS (National Bank of Serbia) with well known motivational speakers and professionals from the different fields of expertise. Show less -
Customer Support SpecialistBalkanwide Assistance Jul 2014 - Jan 2015BelgradeDaily contacting enormous Insurance companies, helping their clients with various requests, providing help and usefull information.
Marija Nikolic Skills
Marija Nikolic Education Details
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Business Economics AcademyBanking, Corporate, Finance, And Securities Law -
Business Economics AcademyBusiness/Managerial Economics
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Faculty Of Philology, University Of BelgradeSpanish Language And Literature
Frequently Asked Questions about Marija Nikolic
What company does Marija Nikolic work for?
Marija Nikolic works for Contact Service
What is Marija Nikolic's role at the current company?
Marija Nikolic's current role is Vice President @ Contact Service | MBA.
What schools did Marija Nikolic attend?
Marija Nikolic attended Business Economics Academy, Business Economics Academy, Faculty Of Philology, University Of Belgrade.
What are some of Marija Nikolic's interests?
Marija Nikolic has interest in Social Services, Children, Civil Rights And Social Action, Education, Environment.
What skills is Marija Nikolic known for?
Marija Nikolic has skills like Public Relations, Marketing, Management, Event Planning, Social Media, Public Speaking, Event Management, Social Networking, Leadership, Marketing Communications, Time Management, Microsoft Office.
Who are Marija Nikolic's colleagues?
Marija Nikolic's colleagues are Jelena Mazic, Bogdan Pavlovic, Luisa Fernanda Torres Pardo, Milos Krstic, Ana María Quimbayo, Karol Hernandez, Aleksandra Momcilovic.
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Marija Nikolic
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