Marian Kostecki, Ph.D. Email & Phone Number

Profile improvement process is composed of several steps:* You decide whether you wish to have a Polish or an English-language LinkedIn profile.* If you already have a profile, I’ll review it using 40 carefully selected criteria and communicate my discovery to you, together with recommendations for improvement.* We will talk about results that you wish to achieve and what pieces of information should be included on your profile.* You will provide me with additional information on your professional experience (c.v. and other written materials).* I will prepare a working version of your profile.* You will review it and accept it.* If you are the owner of a company or you are freelancer, but you have no company profile, I will prepare it’s working version. More: see articles and posts on my profile

Select projects include the following:• created, designed, and managed the first outsourcing call center in Poland• developed proprietary method of recruiting call center operators and supervisors, which allows for speedy process and low level of turnover (recruited over 500 operators and supervisors for insurance companies, telecoms, banks, publishers, service call centers, and other industrial and service companies• provided training/coaching services for call center managers, supervisors, and operators (trained over 2 500 sales persons, customer care representatives, and marketing specialists in topics related to customer relations)• designed, co-authored, and managed knowledge database for contact center managers, supervisors, trainers and agents• developed internet-based courses in remote sales and remote customer care• created procedures for call center operations• run the process of selecting vendors for the call center systems; negotiated call center system configuration and conditions of delivery• served as a regional consultant to SR Teleperformance, Inc. (the largest call center corporation in the world) in the process of acquiring call centers in Poland, Czech Republic and Slovakia.The list of clients contains 299 companies (telecoms, banks, utilities, industrial and trade), including companies headquartered in France, Germany, Israel, Poland, UK, and USA.Author of several books, including "The Telemarketer's Handbook", "Sales Call", "Efficiency and Effectiveness in Call Center", "Glossary of call center/help desk terminology" and dozens of articles.

Warsaw, Masovian District, Poland

Research & Development for omnichannel projects in Banking & Financials, e-Commerce, and MLM.Strategic sales consulting. Database management.

Developing the EN 15838 certification competence within SGS. Worldwide.• coordinated activities related to the development of global certification against the EN 1838 standard• designed training programs and training materials for the EN 15838 trainings (for Lead Auditors, for Internal Auditors, for Implementation Specialists, and open public)• provided training on EN 15838 in Europe and Asia• developed sales strategy related for the standard-related services• audited customer contact centers against EN 15838

Corvallis, Oregon Area

Assistant Professor, Department of Management, Oregon State University, Corvallis, Oregon; Associate Professor/Visiting Scholar in Comparative Management SystemsDepartment of Management, California State University, Sacramento, California

Stanford

National FellowHoover Institution, Stanford University, Stanford, California

Lecturer in Sociology - Department of Sociology, University of Virginia, Charlottesville, Virginia;Lecturer in Political Science - Department of Political Science, University of Connecticut, Storrs, Connecticut

Albany, New York Area

A.C.L.S. Visiting ScholarDepartment of Sociology, State University of New York, Albany, New York

Nov 1979 – Oct 1983 Associate ProfessorOrganizational Sociology Research CenterOct 1977 – Oct 1979 Assistant ProfessorInstitute of Organization and ManagementOct 1974 – Oct 1979 Assistant ProfessorInstitute of Organization and Management

Ph.D., Sociology

M.A., Sociology