Marian M.'s Location
Halifax, England, United Kingdom, United Kingdom
Marian M.'s Contact Details
Marian M. work email
- Valid
- Valid
Marian M. personal email
n/a
Marian M. phone numbers
About Marian M.
Retired adaptable and pro-active programme/portfolio manager and ex PWC consultant, with 30 years of experience in delivering exceptionally challenging business change projects and IT projects in retail, sales centres, airlines, tour operators, health service and various blue chip financial organisations within the UK. Highly capable of expanding scope, and roles and responsibilities. Passionate about strategic business objectives, and instilling enthusiasm in the team to deliver results.
Marian M.'s Current Company Details
N/A
Retired at n/a
Marian M. Work Experience Details
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RetiredN/A Sep 2018 - Present
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Head Of ProjectsLowell Jul 2014 - Aug 2018Leeds, United KingdomHead of Projects for 4 years reporting to the Group CIO. Responsiblies included overall delivery of all Strategic projects and the management of portfolio management office. Significant successful deliver of many transformational projects during the period as well as strategic regulatory initiatives. Also ensured that the overall portfolio was effectively managed with effective reporting and stakeholder management. Now retired. -
Programme ManagerLowell Group Oct 2013 - Jul 2014Leeds, United KingdomContract programme manager role for 9 months before taking on new role as Head of projects.
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Paragliding And Adventure Tour Across EuropeN/A Mar 2013 - Oct 2013Following voluntary redundancy from Thomas Cook, an opportunity arose to tour around Europe in a motorhome which involved exploring and flying paragliding sites across France, Italy, Slovenia, Austria, Switzerland and Germany.
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Programme Manager Distribution – Stores, Sales Centres And E-Commerce (Projects Division)Thomas Cook Sep 2008 - Mar 2013Peterborough, United Kingdom- Merger with My Travel Retail – finalising changes and agreeing run down approach rather than migration- Sales centre efficiency (4.5m budget)- New Genesys telephony solution, work force management and voice / screen recording - E-commerce improvement project ( e-commerce programme manager reported to me) including 3DS, Tour Operator direct sales websites initiatives - [Direct Holidays, Style, Airtours]- Email marketing process and solution- Retail system performance – ADSL upgrade (network)- Chip and Pin solution selection and roll out to 900 stores and FE bureaus- Discount management process and solution for managing retailer discounts- Retail store and sales centre Customer service questionnaire – post enquiry / sales- Store sales and fulfilment process efficiency ( 2 year programme – c£2.5m budget) – major savings and improvements in customer service*- Store holiday search and book and window card process improvement – c£1m budget – sales time reduced by c50%- Multi-channel delivery ~ c£1m budget, annual system and fulfilment savings £1m pa * - New Foreign exchange system budget c£800k and benefits £2m pa*Adoption of agile development approach mid project for application development -
Programme Manager Tour Operations And Airline – Projects Division, Thomas Cook UkThomas Cook Aug 2006 - Sep 2008Bradford, Manchester And Peterborough- Merger with My Travel Tour Operations, - Email of direct customer holiday documentations, - IVR and On line payments for direct customers, - Advanced passenger registration compliance (airline), - Increase on board airline sales
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Programme Manager Tour Operations – Projects Divison, Thomas Cook UkThomas Cook Aug 2005 - Aug 2006Bradford, United Kingdom; Bromley, Kent; Peterborough, CambridgeshireA major re-organisation restructured all project areas to become a centralised UK department. Projects no longer part of Finance department - became part of centralised IT and Projects Divison- Further optimisation of customer holiday documentation - integration of further selling systems- TCTOP – new tour operator selling system – functionality review - Hotel Room optimisation – using Semi-named and unnamed selling, - Various new Websites set up – sports holidays clubs, Style
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Head Of Business Improvement And Business Transformation– Thomas Cook Tour OperationsThomas Cook Group Aug 2000 - Aug 2005Leeds, Bromley, Bolton- Set up department to deliver all projects – recruited staff and created portfolio of investment opportunities and oversaw and reported on all projects. Worked very closely with IT division. Projects included: - Merger with Flying Colours, - £1.5m pa Cost reduction in customer holiday documentation production (e-delivery to agents) (phase 1) – budget £1m,- Content management production and paper and web based distribution system and process change- £500k pa saving by introducing new complaints handling process and organisation structure including paperless processing – budget around £250k, - Yield Management approach and system for determining prices to sell holidays, - Overseas Resort Financial processing efficiencies, - Customer Compensation payment recovery process improvement, - Travel agent holiday search tools improvements – discount search, party search- Sales accounting – from sales systems to SAP- Various MI improvement projects
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Project Manager - Thomas Cook Tour OperationsThomas Cook Group Nov 1999 - Jul 2000Pudsey, LeedsProject Manager – Thomas Cook Tour Operations- £1.5m project to move all 3 Northern locations to new Bradford office, - Year 2000 Project Manager
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Senior ConsultantSdc Consulting Sep 1994 - Nov 1998Leeds, United KingdomClients included: Muller Yoghurt and Culina, Royal Sun Alliance, Ambulance services, various NHS TrustsRange of skills and knowledge utilised: Full business and strategic reviews as part of the British and European Quality Award, Business process re-engineering at Royal Sun Alliance and South Cleveland, Total Quality Programmes, Management development programme (delivered training and workshops)
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Consultant - Total Quality Management DivisionPrice Waterhouse Management Consultants Sep 1989 - Sep 1994Leeds, United KingdomJoined PW New Total Quality Management division – main focus was service sector. Clients included Barclays, Norwich Building Society, Royal Insurance and Royal Sun Alliance, South Cleveland Trust and other Health Trusts, Ambulance Services (London, West Midlands, South and East Wales, Northumbria), British Railways BoardRange of skills and knowledge utilised: Full business and strategic reviews as part of the British and European Quality Award, Business process re-engineering at Royal Sun Alliance and South Cleveland, Total Quality Programmes, Management development programme (delivered training and workshops) -
Junior Consultant - Business Improvement DivisionPrice Waterhouse Management Consultants Sep 1988 - Sep 1989Leeds, United KingdomWorking in Manufacturing sector for 1 year as junior consultant utilising skills and knowledge gained in Prestwick Circuits which included mainly business process efficiency and improvement assignments with small manufacturing companies
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Business Improvement Co-OrdinatorUmist And Prestwick Circuits Sep 1987 - Sep 1988Prestwick, AyrshireUMIST placement at Prestwick circuits for 12 monthsResearching Japanese Management techniques including Statistical process control (6 sigma), Poke Yoke, Kanban, Total Quality Management and Business Process Re-engineeringPresented to 200 Directors at the first Total Quality Management conference at the age of 22Presented research to UMIST Professor Barrie DaleHead hunted by Price Waterhouse to join their Business Improvement consultancy division at AGE 23
Marian M. Skills
Stakeholder Management
E Commerce
Prince2
Service Delivery
Change Management
Project Delivery
Outsourcing
Vendor Management
Program Management
Business Transformation
Portfolio Management
Business Process Re Engineering
Experienced Business Analyst
Budgets
Leadership
Coaching
Agile Methodologies
Multi Channel Retail
Sales Process
Telephony
Contact Centre Transformation
Contact Centre Technology
Airlines
Tour Operators
Retail
Procurement
Vendor Contracts
Virtual Teams
Team Management
Process Improvement
Call Centers
Customer Experience
Management
It Management
Integration
Training
Business Strategy
It Strategy
Project Portfolio Management
Business Process Improvement
Marian M. Education Details
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2:1 - Focused On Engineering And Economics -
Clydebank High SchoolA'S At O Grades, 3 A'S And 2 B'S At Higher Grade And B'S At Six Year Studies
Frequently Asked Questions about Marian M.
What company does Marian M. work for?
Marian M. works for N/a
What is Marian M.'s role at the current company?
Marian M.'s current role is Retired at n/a.
What is Marian M.'s email address?
Marian M.'s email address is ma****@****ook.com
What is Marian M.'s direct phone number?
Marian M.'s direct phone number is (201) 102*****
What schools did Marian M. attend?
Marian M. attended University Of Strathclyde, Clydebank High School.
What are some of Marian M.'s interests?
Marian M. has interest in Kayaking, Mountain Biking, Skiing, Musical Theatre, Running, Paraglider Pilot, Walking, Ex Golfer (10 Handicap).
What skills is Marian M. known for?
Marian M. has skills like Stakeholder Management, E Commerce, Prince2, Service Delivery, Change Management, Project Delivery, Outsourcing, Vendor Management, Program Management, Business Transformation, Portfolio Management, Business Process Re Engineering.
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