Marian Williams, Mspm, Pmp Email & Phone Number

Charleston, South Carolina, United States

Responsible for focusing on vendor commercialization programs, and client operations process engineering

Charleston, South Carolina, United States

• Responsible for building processes, governance and leading a team dedicated to supporting two strategic customers. Tasked with organizing interdepartmental dependencies, while effectively improving and aligning.
• Developed project plans for process and governance needs in regard to both strategic customer initiatives and ongoing projects
• Coordinated and provided assessments for automated resource allocation and scheduling within team organizational hierarchy, reducing FTE hours dedicated to manual internal systems updates by ~100 hours per quarter
• Worked closely with engineering, operations, and customer success representatives in order to determine organizational readiness for ongoing customer health assessments. Analyzed ongoing governance reporting to.
• Established and managed project/account quality control standards and reporting to ensure professional, accurate, complete, and timely review and delivery.
• Successfully delivered the Open Enrollment Program for our channel partners (100+ individual projects:100% of on time project delivery across entire program79% Improvement of Project Stability, which means a reduction.

Charleston, South Carolina Area

• Tasked with assisting to build a new team that is responsible for providing expert guidance, process improvement, and facilitating program level initiatives in order to increase company efficiency in accordance with.
• Developed, organized, and documented a project management plan for Benefitfocus' largest reoccurring annual project type. Defined project logistics, roles and responsibilities for project activities. Planned.
• Developed and conducted role-based training curriculum to iterate program and project processes and governance. Training courses resulted in a 92% attendance rate, and 95.7% first pass knowledge check rate. Developed.
• Developed, reviewed, and refined process documentation and internal reference information across various departments.
• Facilitated weekly stakeholder & leadership meetings delivering project and program risks, accomplishments, and overall program progress
• Maintained regular and timely communication with internal program and project team members to gather risks, requirements, and needs. Resulting in a 22% YoY increase in customer requirements obtained and a 14% YoY.

Charleston, South Carolina Area

• Responsible for owning a portfolio of customer accounts. Building and managing key customer relationships to maximize desired outcomes in relation to stakeholder expectations and requirements.
• Demonstrated expert knowledge of company governance and decision-making processes, products/solutions, organizational structures, and technology infrastructure.
• Demonstrated key escalation management skills in order to drive deliverables to completion.
• Coordinated internally to manage external customer expectations, while anticipating and addressing needs and risks.
• Facilitated regular customer meetings to ensure alignment and status on open issues and associated project or action plans.
• Managed enterprise customer projects, coordinating project scheduling, while providing ongoing support to the overarching customer relationship.

Columbia, MD

• Responsible for driving a key customer account through a company acquisition and reestablishing partnership to ensure a fruitful ongoing relationship.
• Lead a team of sales and operations associates throughout company acquisition as a Project Manager for Global Accounts to Global Customer Success Manager. Responsible for maintaining sales to project pipeline.
• Monitor the level of contract and process quality throughout internal systems and contract lifecycle.
• Perform ongoing quality assessments and process improvements between customer support and engineering teams.
• Consulted with Global Account Executive and Global Account Operations Manager to coordinate and plan special projects and account management tasks across the customer's regions globally.
• Served as a key point of contact for customer; developed project and account plans; outlined deliverables, schedules and strategy; identified staffing needs and project team assignment; and developed risk management.

Columbia, Maryland

• Responsible for driving a key customer account projects through to completion.
• Consult with Global Account Executive and Global Account Operations Manager to coordinate and plan special projects and account management tasks across the customer's regions globally.
• Served as a key point of contact for customer, developed project and account plans, outlined deliverables, strategy, identified staffing needs and project team assignment, scheduling, risk management and contingency.
• Account and contract management, including master corporate-level agreements and individual level agreements, and maintaining contractual marketing obligations

Columbia, Maryland

• Responsible for coordinating and managing projects related to global accounts' technology roll outs and supplemental contracts.
• Recognized departmental top performer, delivering highest number of projects closed on both a month-to-month and annual basis.

Salisbury, MD

• Responsible for managing front office operations, guest service and registration check-in/check-out; property inventory and availability, guest services standards and initiatives, cost control measures and overall.
• Promoted within 6 months of hire from Guest Services Agent to Front Office Manager.
• Certified Guest Services Champion with Intercontinental Hotels Group (IHG)

Silver Spring, MD

• Supported Interior Design and Architecture departments to ensure hotel franchisees abided by corporate franchiser design rules and regulations.
• Special project coordination related to reviewing design and construction specifications submittals to ensure all designs met and abide by regulations and requirements set forth by Choice Hotels International (CHI).
• Assisted with property façade design project and roll out.