Hostess with exceptional knowledge of best-in- class customer service protocols. Possess a degree in Hospitality Management . Coordinated with the waitstaff, kitchen and managers to ensure each guest was assigned and satisfied with their service .Warmly greeted and escorded guests to their assigned tables seating 300-500 patrons per shift. Swiftly and gently addresed any customer complaints and concerns, escalating it to management when necessary. Recieved positive trip advisor reviews in 6 months reflecting strong customer satisfaction.