Marianna Kovaleva Email & Phone Number

St Petersburg City, Russia

Abu Dhabi, United Arab Emirates

Project: Digital B2B onboarding automation (web app). Transformed the B2B onboarding journey by replacing the inefficient, 3-day manual process with a self-service internal platform, reducing onboarding time to just 15 minutes.Team: 4 developers, 1 SDET, and worked in concert with 4 cross-functional teams, involving members from previous onboarding processes.▪ Enhanced customer onboarding – defined and prioritized the backlog for a new critical internal module, leading to an 80% reduction in average onboarding time.▪ Translated vision into actionable items – developed a roadmap, epics, 70+ user stories with acceptance criteria (BDD), clickable high-fidelity prototypes (20+ web screens), ensuring smooth delivery and maximizing impact.▪ Drove MVP delivery – led the team to the successful delivery of the product on time.Project: Strategic product initiatives (mobile and web apps).Team: 3 business analysts, 5 product owners, 2 SDET leads, 6 tech leads.▪ Enhanced product quality – created the first-ever comprehensive NFRs for Callsign's core B2B SaaS product, mobile and web SDKs (performance, availability, reliability, scalability, observability, and accessibility), and established a structured framework with traceable 200+ metrics, and acceptance criteria, transforming fragmented information into a system for quality improvement.▪ Ensured requirements excellence – implemented industry-standard requirements management practices across the company, boosting requirements quality by 30% (measured by development team satisfaction).▪ Optimized development workflow – led the cross-functional Jira hygiene project based on data analysis, resulting in 2000+ abandoned tickets being closed or reassigned, and a 90% decrease in incorrectly assigned tickets.

Saint Petersburg, Russian Federation

Project: Migration of the HR & resource management platform (HRIS) to the new technology (in-house web app).Team: 3 business analysts, 6 developers, 1 QA.▪ Modernized HR and resource management for 4000+ employees – led a team to map and migrate functionality from the legacy system to a new platform, mitigating compliance and security risks and future-proofing the system.▪ Eliminated undocumented features – performed reverse engineering and documented previously unknown functionalities, achieving 95% coverage of mandatory features in the new platform. This significantly reduced technical debt and improved maintainability.▪ Enhanced user experience and operational efficiency – leveraging CustDev and CJM, optimized key HR processes (onboarding, relocation, offboarding) by 10% through an improved UX/UI and workflow.

St Petersburg, St Petersburg City, Russia

Project: Kick-sharing service platform (B2C/B2B, mobile and web apps).Team: 3 designers, 8 developers, 2 QAs.▪ Coordinated the creation of a B2C/B2B kick-sharing service platform from scratch – led a cross-functional team to develop a mobile app for riders and web app for dispatchers, managing a fleet of 500 kick-scooters, user trips, routes, payments, and promotions.▪ Fast-tracked product launch – within just 3 weeks of the discovery phase, performed competitive analysis and CustDev, and broke down required functionality into 40+ epics and 250+ user stories, ensuring clear roadmap and development agility.Project: Customer-centric enhancements of the HR & resource management platform (in-house web app).Team: 12 developers, 5 QAs.▪ Led product requirements – developed detailed user stories, use cases, acceptance criteria, high-fidelity prototypes, business process models (BPMN) and access matrices to ensure smooth implementation.▪ Drove the Scrum transformation – assumed the role of a Scrum Master in 3 teams, and facilitated daily stand-ups, planning sessions, demos, and retrospectives, reducing time-to-market by 60% on average.

Saint Petersburg, Russia

Project: Migration to ‘ServiceNow’ in Nornickel – world's largest nickel producer (B2B SaaS, web app).Team: 2 ‘ServiceNow’ engineers.▪ Led project requirements – conducted discovery studies and defined detailed Functional Requirements Documents (FRD) for 4 ‘ServiceNow’ modules to ensure smooth implementation.▪ Owned all project documentation – elaborated ITIL-based regulatory documentation (i.e., service cataloguing and SLAs, incident management, service request fulfillment, problem management), user guides, concept documentation.

Bryansk, Russia

Project: ‘Itilium’ deployment and adaptation for 10+ customers (B2B SaaS, web app).Team: Up to 4 analysts, up to 6 developers, up to 2 QAs per customer.▪ Supported ITSM implementation for customers – conducted discovery studies, analyzed requirements, and led documentation efforts for 10+ ‘Itilium’ deployments, ensuring successful customization and integration with existing systems. Earned the 'Breakthrough of the Year 2014' award in recognition of my consistently high-quality work and exceptional contributions to the company.▪ Increased brand promotion and product adoption – contributed to marketing materials and conducted 5+ client analyses, leading to accurate project estimations, compelling proposals, and effective product presentations.

Bryansk Region, Russian Federation

Project: Customer support for ‘Itilium’.Team: 1 mentor.▪ Resolved customer inquiries – offered support to 'Itilium' users, ensuring resolution within established timeframes and maintaining 95% customer satisfaction.▪ Developed user guides – created detailed documentation for 'Itilium' functionalities, simplifying user navigation and enhancing system adoption.

Specialist Degree

Associate’S Degree

Refresher Courses (Bstu)