Marianna Longo Email & Phone Number

Rome, Latium, Italy

• Responsible for supporting business development activities across multiple sectors, including IT, Luxury, Banking, Retail and Aerospace, with a focus on market analysis and growth strategies.
• Carrying out market research to identify new business opportunities and potential customers;
• Scheduling calls with potential clients interested in company services, providing detailed explanations of the company's services to help clients understand how they could meet their needs (ranging from start-ups to.
• Attending industry trade fairs to identify potential clients and explore new business opportunities.
• Application of advanced sales techniques, with focus on nurturing a portfolio of customers;
• Participation in the analysis and preparation of offers for public tenders with the aim of identifying business opportunities;

Roma

• Event organization and sponsor management for the Saudi National Day event;
• Creation of content and monitoring of the Embassy's social media profiles, including management of the Twitter profile (X);
• Preparation of the Embassy press communications, in Italian and English;
• Managing email correspondence with various stakeholders, including embassies, ministries and other organizations.

• International customer support via email, messages and outbound/inbound calls, with a 96% customer satisfaction rate and a Net Promoter Score (NPS) of 6.6/7;
• Oversee an international team of 25 members, resulting in a 20% increase in customer satisfaction rate during my role as team leader;
• Use of CRM tools (PowerBI) for recording and analyzing interactions with customers, in order to optimize user experience;
• Management of selection processes for Superhost Airbnb team members - Italian market;
• Coaching activities for interns and colleagues, promoting a collaborative and knowledge-sharing environment.

Master'S Degree, Business, Management, Marketing, And Related Support Services

Bachelor'S Degree, Oriental Languages