Marianne Aucamp Email and Phone Number

Change Management ExpertMentoring and Goal Setting (Various stores: Branch Managers as well as agents in various provinces)Academy training: Customer Service, Sales, Brand orientation,Technical up-skilling, Product knowledge, New product trainingIn-store training & Over the shoulder Coaching E-learning/Blended learningLearner performance evaluations and reports: LCR (Monthly Learner Competence Reports)Relationship and trust building with Regional Managers, Branch Managers and AgentsCall Centre Product trainingManage own workload as well as annual planned training per Manager/agent/store/region (submit weekly status reports)Trouble shoot & problem solving. Deal with social media posts - compliments as well as complaints (Hello Peter & Twitter)Motivate and Coach Managers as well as Agents: Set targets and Goals

Make-over’sPersonal shopperWardrobe planningBody shape/Colour/Style analysisMake-up classesBridal Make-up ArtistSkincare specialistEvent make-up

Assist companies to participate in the yearly SME Mandatory Grant Application (W&R Seta) and SME Support Grant Application (FoodBev Seta) (Various provinces)Assist companies in skills development and training needs analysis and planningTraining Facilitator: Short Courses (Soft Skills courses such as HIV/AIDS Awareness, Life Skills, Food Handling, Personal Hygiene, Safety in the Workplace, Verbal Communication, Emotional Intelligence and Conflict Management etc.)Compile and create Training Material/ManualsMediator between the Various Seta’s and our clients re: payment queries etc.Organise training interventions (Venues, training material, learners, logistics, transport, facilitators, invoices, payments etc.)Assist companies in participating in the yearly SME Mandatory Grant Application (Various provinces)Assist companies in skills development and training needsanalysis Assist companies in claiming for SDL grant payments Training conducted for W&R Seta:Skills Training Programme (2011) for The Ed AgencyTraining (Facilitator) & Assessor: Queenswood Super Spar (Pretoria). Part of a W&R Seta Learnership Programme

Personal Assistant ReceptionistSecretaryCustomer LiaisonAdmin & Claims ClarkBrokers AssistantDeal with various insurance houses

Office ManagerCustomer LiaisonAdmin: Typing, e-mail correspondenceEvents Planning & coordinatingOrganise focus groupsOrganise workshops for clients: New Holland, Nissan Diesel etc.Casting for shoots - liaise with modeling agencies, choose models etcAssist with styling on shootsSecretary and reception tasksTraffic control (creative design department)Travel arrangements: bookings and co-ordinationDistribute news releases on customer product launches

Office Assistant ReceptionistEvents Planning & CoordinatingTravel arrangements: bookings and co-ordinationPersonal ShopperAdmin: Upkeep of international customer databaseFiling

ReceptionistGirl FridayOrders ClarkCustomer ServiceStock ControlAssistant to Accountant

Sales AssistantCash upWindow DresserOrders Stock ControlClient Liaison Housekeeping