• Administrative support for Branch, Corporate and Personal Managers by ensuring the branch remains compliant at all times with various internal procedures. Attending meetings with potential new clients, following up with preparation of new account opening documentation, taking our new clients through the on boarding process and preparing customer inventories.• Providing excellent customer service from on boarding new clients and providing ongoing support during the customer relationship, using various IT platforms such as the card and online banking data bases and dealing with general enquiries from both external and internal customers. Dealing with all types of payments, including overseas transactions and foreign currency accounts.• Preparing lending facility letters and security documentation, liaising with solicitors and accountants accordingly.• Working within rules and regulation to ensure good branch audit outcome.

• Presented the business plan and cash flow projections for bank funding.• Developed a marketing strategy that incorporated multi media advertising.• Set up and managed a booking data base and company website.• Point of contact for all aspects of the business that related to customer service, accounting & banking, sales and servicing of the on-site cottages.

• Personal Assistant to the Business Manager responsible for the business administrative support for a portfolio of 250 customers, including compliance and regulation.• Customer Service Advisor, reporting directly to the Branch Manager for staff training and motivation, customer service, generating new business and managing compliance & regulation responsibilities.• Customer Service Officer, reporting directly to the Branch Manager, for cash handling, foreign exchange and overseas payments, generating new business, customer account control and compliance.