• Lead on the Civil Reform of the Courts Service's ambitious modernisation programme for quicker, easier and cheaper access to justice for all through service design and stakeholder engagement. This includes implementing reforms identified in the recent Review of Civil Justice as well as national/international best practice.

Regional Manager for Eastern Region- Principal OfficerAccountable for the Eastern Region Circuit and District Court Operations - Lead and oversee the region’s Circuit and District Court operations (7 County Court Offices & 11 buildings) including overseeing implementation of C19 safety measures and recovery efforts, new service development and strategic priorities.- Provide strategic advice to the CEO, Head of C&D, Jurisdictions Presidents and Chief Justice including by chairing the… Show more Regional Manager for Eastern Region- Principal OfficerAccountable for the Eastern Region Circuit and District Court Operations - Lead and oversee the region’s Circuit and District Court operations (7 County Court Offices & 11 buildings) including overseeing implementation of C19 safety measures and recovery efforts, new service development and strategic priorities.- Provide strategic advice to the CEO, Head of C&D, Jurisdictions Presidents and Chief Justice including by chairing the C19 inter-organisational crime recovery working group;- Strategically lead the organisation and influence the operations of the justice system though active contribution to internal and external strategic review and policy development, such as successfully leading on the Court Office Review implementation, the C19 roadmap implementation, contributing to the DPER capability review and working with Legal Aid Board on the roll out of their mediation services;- Engage stakeholders around key operational priorities and organisational development (e.g. new high-tech Courthouses; e-licensing, video link, etc.) through a service design approach.- Lead a high performing team of over 100 staff with 8 direct reports at senior grades.- Effectively manage risks and budget (€1.75 non pay) for the Eastern Region to ensure that all Court sittings are supported, value for money is achieved for public service delivery and to support service modernisation. - Develop and implement HR strategies to attract, upskill and retain critical staff.- Performance manage to support excellent standard of service delivery using coaching skills and evidence-based reporting.- Manage buildings and IT infrastructure to guarantee provision of modern court operations in partnership with internal and external stakeholders. Show less

Senior Business Owner - Court Office Review Implementation (CORI)Implementation of the significant Reform Programme for operations of C&D provincial Court offices nationally - Driving significant strategic reform of the service delivery model through centralisation and digitisation of services, building organisational capacity, improving customer engagement and integration of partner services.- Leading the programme board and team to oversee the effective and timely implementation… Show more Senior Business Owner - Court Office Review Implementation (CORI)Implementation of the significant Reform Programme for operations of C&D provincial Court offices nationally - Driving significant strategic reform of the service delivery model through centralisation and digitisation of services, building organisational capacity, improving customer engagement and integration of partner services.- Leading the programme board and team to oversee the effective and timely implementation to schedule and within budget and with excellent stakeholder buy-in.- Delivered the centralisation agenda of the reform below budget and ahead of schedule through the creation of a centralised office in Castlebar and the development of a partnership agreement with the Revenue Commissioners. This resulted in €90,000 annual non pay savings and 10 FTEs of clerical time (>€220,000).- Developed a new customer charter and customer service maps through engagement with customers and stakeholders. - In the process of delivering enhanced on-line capability and electronic data exchange (e.g. electronic transfer of non-garda summons, electronic returns of Jury summons).- Managed the development of critical skills planning including onboarding and training, skills matrices and succession planning tools. - successfully engaged with staff and trade unions on the new management structure and redefined role profiles. Show less

Key objectives /achievements:- Regulate the commercial bus sector to deliver a safe and quality public transport services to the passengers/potential passengers: * Evaluate licence applications and appeals in accordance with the Authority’s statutory guidelines and the Public Transport Regulation (PTR) Act, 2009.- Promote awareness and compliance with the regulations in the commercial bus sector and tackle resistance through guidance, information, targeted communications and a… Show more Key objectives /achievements:- Regulate the commercial bus sector to deliver a safe and quality public transport services to the passengers/potential passengers: * Evaluate licence applications and appeals in accordance with the Authority’s statutory guidelines and the Public Transport Regulation (PTR) Act, 2009.- Promote awareness and compliance with the regulations in the commercial bus sector and tackle resistance through guidance, information, targeted communications and a 'what's in it for you' approach: * Promote awareness and buy-in of the Regulations through the development of a Brief Guide for Bus Operators on Bus Licensing circulated to all operators; * Assisted/ brought successful prosecutions of non-compliant operators.- Successfully engage in constructive dialogue with key stakeholders and individual operators to further our regulatory objectives: * Successfully engaged with a number of operators to hear their views and manage their expectations of the licensing regime thus leading to better applications and avoiding litigation; * Developed compliance and awareness joint action plans/programmes with other agencies (e.g. DCC, RSA, etc); * Led on the well-received national consultation to improve the wheelchair accessibility of the licensed bus sector in cooperation with the National Disability Authority.- Implement risk-based management and quality assurance framework which in time will deliver measureable quality improvement and efficiency: * Established quality control measures (e.g. Peer reviews; up-skilling of staff around demand assessment); * Enhanced the licensing decision-making process so as to ensure shared understanding, transfer of knowledge and consistency of approach between staff, and * Compiled a risk-matrix for compliance and wrote successful risk-based business cases to secure additional resources for the PTR team for the short and long-term needs of the Authority. Show less

The first Investigator appointed to the first Ombudsman for Children, - responsible for developing the Office's investigatory functions consistent with the Ombudsman for Children Act, 2002. -development of the new function (setting out all policies and procedures, developing ICT solutions, securing resources, developing relationships and strategic alliances with key stakeholders including senior officials in Government Dept and public bodies, members of the Oireachtas, the media… Show more The first Investigator appointed to the first Ombudsman for Children, - responsible for developing the Office's investigatory functions consistent with the Ombudsman for Children Act, 2002. -development of the new function (setting out all policies and procedures, developing ICT solutions, securing resources, developing relationships and strategic alliances with key stakeholders including senior officials in Government Dept and public bodies, members of the Oireachtas, the media, various NGOs and children and families using the service)- leadership and people management (training, leading and motivating staff and contractors in a high pressure environment),- Investigation work which consists of critical analysis of complex and sensitive information, conflict resolution, finding innovative solutions and change management.- data management : developed, rolled out and manage the Office's data and case work management system (database) which enables the Office to quality control the work carried out and analyse any emerging trends in concerns being brought to the Office.- senior and strategic management responsibilities (representing and supporting the Ombudsman for Children in national and international fora, reporting on key systemic issues for children, etc.)- business planning, budget and service development Show less

- Strategic planning, writing and implementation of the 10 year economic social and cultural Strategy 'Dublin a City of Possibilities 2002-2012';- Consultations and development of inclusive participative channels for the City (e.g. carried out a large consultation in developing strategy, initiated the creation of the Dublin City Comhairle na nOg and led on participative projects with Community Forum such as the access audit);- influencing local and national policy development (e.g… Show more - Strategic planning, writing and implementation of the 10 year economic social and cultural Strategy 'Dublin a City of Possibilities 2002-2012';- Consultations and development of inclusive participative channels for the City (e.g. carried out a large consultation in developing strategy, initiated the creation of the Dublin City Comhairle na nOg and led on participative projects with Community Forum such as the access audit);- influencing local and national policy development (e.g. wrote several submissions on national policies. I also wrote both the Endorsement and Improved Cohesion Report for the City);- change management and network building amongst agencies;- monitoring and evaluation of the Strategy implementation;- project management inc. recruitment/management of consultants when applicable and securing additional EU and national funding;- representation of the Director in various fora; Show less

- Social Economy project incubation and management/ development of community businesses and social enterprises in Tallaght- Strategic and Business Planning for Groups and the Social Economy Unit- Design and delivery of training about SE business development to various local development groups- promotion of social auditing

- analysis of new universal health insurance scheme and advice to company with regards to its positioning in relation to it- organisational change management- design/delivery of training for all staff of the group- establishement of partnerships with key stakeholders- Management of project team