I manage all 3rd party contractors in the United States that install Onity Locks/Access control and train front desk staff. I also manage our hardware specialist team, scheduling, technical trainers, Onity Field Service Technicians, invoicing, contracts and licenses and oversee all training, onboarding and offboarding. KPI's are very important but is a tool used to help us to be very successful. Team builder, collaborator, forward thinker and innovator.

Field Service manager

Lead instructor teaching CPR/AED 1st Aid to Healthcare and non-healthcare students. Maintain, clean and replace supplies and manikins. Proctor skills and written tests. Issue certification cards.

Teach CPR/AED and 1st Aid to companies at their facilities. Maintain, clean and replace supplies for teaching and equipment. Administer skills tests and written tests. Issue certification cards. Perform annual service inspections and replace supplies as needed for company Automated External Defibrillators.

Manage and dispatch a team of 25 regional In-Home Repair Technicians supporting repair,maintenance and warranty contracts for Sears and A&E. Managing remote field service technicians supporting long term on-site services for HVAC, refrigeration, laundry, kitchen appliances, and Lawn and Garden customers. Recruit, hire, train, onboard and off-board employees, use metrics for analyzing performance. Create reviews and performance improvement plans. Monitor technicians routes, modify and reschedule calls as needed. Monitor and conduct inventory inspections. Coach on sales, and performance. Resolve customer issues.

Manage and Dispatch Automated External Defibrillator (AED) contractor service technicians and educators in 34 countries and 21 educator/service technicians in the United States. Assign annual maintenance and education for AED service and reassign service as needed. Arrange for shipment of supplies to educators and service technicians, including hazardous materials. Create reviews and performance improvement Recruit new educators and service technicians in the USA and internationally, conduct new hire training and continuous educational training for educators and service technicians. Resolve customer issues

Provide education in CPR, AED, First Aid, OSHA Blood Borne Pathogens and use of Oxygen and provided service of AED s at business locations, Hospitals, and Universities,

Owner and Operator of an independently owned specialty produce company using Hydroponic and Renewable Resource Technologies. Responsible for all aspects of a small business including the care and production of specialty vegetable that were marketed and sold to high-end single location restaurants. Daily plant care and maintenance that included seeding, transplanting, grooming, pest control, cultivation, and packaging of specialty vegetables.Invoice, data entry, and small business accountant

Operated and maintained fire apparatus and ambulance. Pre-hospital emergency medical care. Member of the HazMat Team. Responded to and mitigated HazMat incidents. Public Education Coordinator- Coordinator of the Annual Learn Not to Burn Day, involving over 50 agencies and organizations. Organized, managed and created new public education materials and programs. In charge of purchasing equipment and maintaining inventory