-Defined strategy for communication that-- grew engagement by 40%-Directly reporting to the company leadership, developed and executed marketing and public relations strategies.-Oversaw redesign of theartoffufu.com updating and rebranding to a modern and responsive site with specific attention to incorporating best practices in search engine optimization (SEO).-Responsible for managing all marketing communication activities, including print, radio, digital marketing, and social media brand strategies.-Assisted in the development and execution of comprehensive brand strategies to drive brand awareness and market share.-Conducted market research and competitor analysis to identify consumer insights and market trends, resulting in the development of targeted marketing campaigns.-Assisted in the planning and execution of product launches, including packaging design, pricing strategies, and promotional activities.-Monitored and analyzed campaign performance using Google Analytics and social media analytics, making data-driven recommendations for optimization.-Assisted in the development of marketing collateral, including brochures, presentations, and sales materials, to support brand initiatives.-Supported the brand manager in budget management, tracking expenses, and ensuring cost-effective marketing strategies.

~Developed video content for Instagram, TikTok, and Facebook content for customer engagement.~Created mood boards for forecasting trends for the next season.~Our team visited Los Angeles and New York to meet with vendors that fit our season's trends.~Establish a good working relationship with the vendors of the past and present by negotiating fair prices and shipping details.~Worked with Google Analytics to analyze social media data to make better decisions for marketing.~Utilized Excel as a tool to track and analyze inventory and to analyze items that sold as well as items that did not sell.~Attended meetings with buyers and managers to discuss models and sales reports.

–Maintained consistent sales quotas and generated a regular flow of return customers –Provided prompt and courteous assistance to customers with questions and issues –I was able to assist customers in purchasing online as well as in-store products.–Assist customers in completing payments and enrolling them in promotional memberships.–Ability to engage with customers to find the right outfit for their occasion in order to influence sales.–Achieved opening and closing preparations by cleaning and arranging the store so all items are positioned correctly.–Counted the store earnings and deposit it into the bank.

–Kept records of shipments and updated customers concerning order details.–Prepared the bill of lading documents for shipments both domestically and internationally, such as shipping labels, packing lists, and customs documentation–Prepared to work in a warehouse creating labels for small shipments and closing completed jobs in the system–Manage administrative and office duties, including scanning, printing, and arranging files, invoices, and purchase orders–Attended daily meetings with sales managers for updates, fulfillment quotes, and revenues.-Propose and implement solutions to enhance efficiency, reduce errors, and improve customer satisfaction–Print and store ending financial reports in the company's digital financial folder -Report any discrepancies or damages in shipments to the appropriate parties.-Maintain accurate records of inventory transactions, including receipts, transfers, and returns.

-Respond to customer inquiries via phone, email, or online chat, and ensure timely and satisfactory resolution of their concerns-I successfully enrolled individuals into our membership program and access to exclusive benefits -Verify the accuracy and completeness of claim forms and supporting documentation.-Provide assistance and support to customers regarding claims-related inquiries, issues, and concerns.-Identify and troubleshoot issues related to claims processing or website functionality.-Collaborate with internal teams, such as IT or claims management, to resolve technical issues or escalate complex cases.-Ensure compliance with policies, terms, and conditions related to claims processing.-Provide training on company software and data maintenance to employees.-Adhere to privacy and data protection regulations when handling customer information.-Informed customers of their claim status via telephone or email.-Provided detailed notes to support the decision-making process for the claim.