Marianne Koepnick Email & Phone Number

Southern California

Aliso Viejo, Ca

Responsible for user Help Desk tickets, data integrity, support, maintenance and analysis of the JDE ERP system. Support ERP Systems Analyst and ERP Systems Manager in developing and deploying custom reports, user training and managing various system validation and improvement projects. Perform master data maintenance functions within corporate JDE ERP system using SQL to ensure accuracy of core JDE files. Administrator of Tungsten Automated Accounts Payable Workflow system.• Successfully installed Tungsten Automated Accounts Payable Workflow system. This included system set up, unit testing, conducted Training and UAT testing as well as Go Live Support.• Responsible for a variety of daily Help Desk tickets related to 3PL Distribution Center, Sales Orders, Receiving, Inventory, Warehouse, Accounts Payable, Accounts Receivable, General Ledger, Tungsten, Procurement, SoxLock, etc.• Maintain all user JDE SoxLock system access• Monitor, maintain and support Sales Order and Receiving issues with 3PL Distribution Center in Europe.• Installed upgrade to Tungsten Automated Accounts Payable Workflow system. This included system set up, unit testing, conducted Training and UAT testing as well as Go Live Support.• Created documentation for Tungsten user Support requirements.• Responsible for General Ledger Out of Balances related to Sales Orders and Receiving issues between warehouses.

Costa Mesa, Ca

Liaison between business clients and information services teams to identify effective technology solutions, identify and document business requirements, research optional solutions, facilitate system design, perform QA testing, facilitate user validation testing, and advocate for productivity / process improvements.• Successfully installed JDA E3 ASR and AWR Replenishment System to assist the Merchandising Department through facilitation of design specification meetings and thorough analysis of integration requirements.• Successfully installed the Weekly Business Report which includes 18 columns of Statistical Data to assist the Merchandising Department in making both short and long term purchasing decisions based on weekly sales and inventory performance.• Acted as Administrator to JDA Retail Ideas Data Warehouse system. Provided proactive approach to user’s needs related to calendar and hierarchy changes.• Integrated E3 ASR and AWR Sales and Purchase Forecast Data into the JDA Retail Ideas Data Warehouse system to assist the Merchandising team in providing future projections to vendors.• Integrated Store to Store In-Transit data from JDA MMS System into the JDA Retail Ideas Data Warehouse system. • Provided production support from initial report of incident through user signoff.• Conducted meetings with customers and management to discuss business needs and manage expectations.• Developed excellent working relationships with business users and IT.• Provided post-production support for system issues, including research and follow-up from initial report of incident through user signoff.• Possess ability to work in a fast-paced, cross-functional environment.

Santa Ana, Ca

Contract Assignment – Internal AuditorSarbanes-Oxley Testing (SOX). Audited and documented specific SOX control elements to test for compliance.

Huntington Beach, Ca

Guided five Application Support team specialists through daily, monthly and year-end processes while also resolving user challenges in the US and Canada. - Successfully stabilized and reduced month-end processing in 6 months improving processing time by 60% while also eliminating errors. - Cross-trained team in all areas of the Application Support department prior to document publication - Implemented and managed documentation requirements, creating both hard copy and online repository of procedures resulting in reduced resolution time. - Worked with accounting to properly code customer data records to ensure proper delivery of special handling invoices with accurate postage. - Handled all responsibilities for SOX/IT audit requests for both internal and external auditors. Documented all requests and resolutions and resolved all remedial requests. - Overcame 50% work force reduction by quickly reviewing daily workloads and successfully reassigning duties based on cross-training and documentation.

Atlanta, Ga

Client Systems Supervisor/Director/Manager, Buena Park, CA, Tampa, FL, Atlanta, GAPrimary liaison with new & existing clients in North America to convert client data to company system requirements ensuring data integrity & timeliness. Major national Retail client accounts included Staples, CompUSA, Radio Shack, Spiegel, Circuit City, So Cal Gas & Best Buy Canada. Managed 6 Client Systems Dept. members through data mapping, system testing & results approval.Business Analyst/Project Manager for implementation of all new clients including system specifications, modifications, testing, reconciling results, documentation & training.Responsible for the business & functional requirements development of medium & large scale client implementations Conducted meetings with clients & mgmt. to discuss business needs & manage client expectations.Developed test scenarios & took lead role in complete testing process through resolution & production implementation. Developed training material & delivered end user training to support Production rollout.Provided post-production support for system issues including research & follow-up.Possess ability to work in a fast-paced, cross-functional environmentDeveloped excellent working relationships w/business users & IT.Successfully led the Client Systems Dept. to become ISO9002 certified & SOX compliant including documentation, testing & training.Seamlessly transitioned Dept. to Tampa, FL & again to Atlanta, GA. Hired & cross-trained all new team members. Dept. was successfully managed remotely from California.Directed up to 35 employees in data mapping & testing, data entry, validation & quality control of inbound telemarketing calls & mailroom contract fulfillment.Received Company Manager of the Year 1997 & 1998 & Company Department of the Year 1997.Successfully reduced overtime by 12% & headcount by 10% in the Data Entry Dept., cutting costs & increasing accuracy within 2 months, receiving $5000 spot bonus

Please refer to entry above for Client Systems Manager at Assurant, Inc.

Accounting

General Accounting

General Education

General Education Courses