Marianne Miller, Mba Email and Phone Number

Senior Manager responsible for agile oversight, Salesforce Integrations to Oracle ERP and local platform apps. Oversaw the develop of short term and Long term CRM strategy, including Sales/CRM standardization, forecasting, C level reports and dashboards, and Partner Portal implementation. Managed a team of four Salesforce Administrators and Developers to support Commercial Sales Operations in North America, Europe and Brazil, leveraging Sales Cloud, Service Cloud, and Experience Cloud. Led initiatives to build integrations to Oracle ERP to streamline the Order process, Redbus integrations from in-house Carbon Management Platform to Salesforce to replace legacy data-transformation layer. Coordinated with the IndigoAg Engineering team to draft requirements, document business processes and prepare for end-to-end testing. Planned and launched Salesforce Partner Portal to support burgeoning Strategic Partnership program at Indigo. Responsible for the Salesforce release process to ensure quality in product enhancements. Worked closely with Commercial Enablement team to develop training materials and videos.

Worked with Customer Success team to integrate Intercom customer service tools with Salesforce for case management and better customer visibility. Implemented High velocity Sales and Customer portal to support the sales cycles from start to finish.Introduced Agile principles and coached the Scrum team through first time artifact development. Introduced several process improvements to CRM efforts and Jira. Sought out platform efficiencies and innovations for Sales process enhancements. Enhanced the ticket intake process and prioritization process to increase throughput and velocity for better management of routine work, new features and high profile requests to balance competing requirements. moved team to a weekly release in order to deliver work to business users sooner, also allowing developers to focus on smaller batches of work. This greatly enhanced time to market and product iteration cycles.Worked diligently to find achievable solutions that supported business intent and could be completedon time and on budget.

Plan, design, and execute Command Staff Training exercises for Active, Reserve and National Guard units in the deployment cycle. Provide expertise through coaching and mentorship to command post exercises using empirical methodologies designed to build internal collaboration, innovation and agile decision making to leadership teams Served in roles of operations and analysis, provide thorough, detailed reports to validate training objectives.

Served as the Scrum Master for stand-up of first in house CRM/Salesforce team. Supported the successful implementation of Salesforce (HEDA) for Student, Faculty and Alumni tooling. Supported the Graduate School and the executive Education Center with program offerings, campaign management, enrollments and collaboration.Supported the implementation of a Advisor Case Management system to support students through their journey. Guided the development team to a culture of focus, improving the organization of their work through sprint planning and reviews throughout a project life cycle. Guide departments and teams towards cross-functional orientation by serving as an Agile consultant, helping plan and coordinate new workflows and patterns and scheduling of task assignments and goals. Integrate technology into employee workflows to increase the speed and accuracy of changes to improve the results of these work processes, emphasizing continuous improvement. Complete status reports and dashboards and present to upper management. Escalate issues in the implementation of Agile methodologies to expedite process correction, creating strategies that drive decisions. Teach the concepts of task definition, velocity and burndown metrics to all staff.

Created a highly effective Babson QA team from ground up: Specifically responsible for developing, reviewing, and implementing manual and automated test procedures to assure the quality and reliability of IT project deliverables, specializing in Drupal and Salesforce platforms. Established the overall direction, scope and strategy of the Babson College QA department. Introduced Key Performance Indicators (KPIs) and dashboards related to quality in release management. Worked cross-functionally with other managers to streamline operations (Agile Integration Team), resulting in department integrated QA and new responsibilities as Team Scrum Master.

Served as the operations officer to plan, manage and execute mission operations for the Brigade. Oversaw all operation orders, warning orders and fragmentary orders, and prepared detailed plans which support execution of policies and strategy. identified and facilitated the training needs of the unit and prepared and supervised training to support those needs. Established policies and standards for unit readiness and supervised efforts to meet Army readiness standards. Provided the commander with situational awareness of unit training, readiness, current and future brigade operations; coordinate S3 sections to facilitate mission accomplishment to meet the commander's guidance and priorities.

IT Project Manager for migration of Construction operations and Finance to CMiC, a construction specific Oracle ERP system. Managed IT strategy and planning, system gap analysis, systems integration, implementation planning and support, and evaluation of advanced technologies. Developed tracking and reporting tools using MS Project and MS Sharepoint. Responsible for providing senior leadership, strategic direction, and technical expertise for new and existing applications and processes, with a primary focus on construction related applications. Defined the deliverables, timelines, priorities, and milestones of the project. Review and revise existing business processes to develop strategies and recommendations for increased performance, efficiency, risk reduction and cost savings.- Responsible for the design, testing and deployment of custom software applications- Report management, design and development in Crystal Report Writer and JasperReports

Lead planner for deployment of US Forces equipment into Iraqi theater of Operations. Planned and facilitated resources for three battalions to successfully deploy 29 Brigade Combat Teams and smaller units. • Met individually with brigade representatives to identify and quantify resource requirements • Coordinated and managed movement process of all deploying units from vessel download to successful on- time delivery to destination, to include 14000 pieces of equipment, 7800 truck assets and 3800 total convoys though hostile territory • Coordinated transportation participation for quarterly download ammunition in support of entire war effort

Primary liaison between IT development and business activity to develop requirements, functional specifications, and technical design for new and existing applications. Worked closely with leadership to define departmental and corporate KPIs to identify best practices and meet Sarbanes-Oxley Compliance. Review and revise existing business processes to develop strategies and recommendations for increased performance, efficiencies and cost savings. • Responsible for the design, testing, quality assurance and deployment of custom software applications • Facilitated the upgrade of ERP financial system and real estate lease administration software • SQL Database analysis and reporting; Identify opportunities for conversion to Reporting Services • Third level support of G/L, A/P, and A/R systems to ensure business success

Project Manager for software development supporting hospitals and hospital systems. • Managed client relations, scope definition to identify clear requirements to automate business processes, design, research development, testing and deployment of custom software products • Developed proposals, project budgets, specified hardware, created documentation and schedules • Managed DotNet development of customer software applications for large healthcare facilities to deal with JCAHO compliance, utility usage recording and management, facility carpool incentive application, and various business process improvement applications. • Played key role in developing and supporting user requirements • Created prototypes using Visual Studio to facilitate GUI design for clients and developers.