Marianne Robbins Email & Phone Number

Boston, Massachusetts, US

Boston, Massachusetts, US

Davidson, NC, US

Boston, MA, US

• Objectives:
• Assist, validate and collaborate in the conversion of core DDA and Electronic Banking products
• Manage project plans, issue logs, action items, progress tracking scorecard across Cash Management products
• Assist, validate and collaborate in the implementation and conversion of:o RDC - manage customer implementation of new RDC platform, mitigate financial risk activities, provide status reporting and issue resolutiono.
• Mitigate conversion-related feature/functionality and process changes through knowledge transfer sessions and customer communication
• Assist and provide direction to customers for pre and post conversion activities

Hanover, Maryland, US

• Premier Care Team – ARP SME (subject matter expert) August 2010 - presentObjectives:
• Address the unique servicing needs of “high touch” customers and provide an additional level of Conversion-related support
• Mitigate numerous conversion-related feature/functionality and process changes within Paper Disbursement Product set
• Design, implement and utilize database to track all pre-and post-conversion reach out activities, provide level-3 support for conversion related servicing issuesJoint Customer Consolidation Team: August 2010 - April.
• Ensure a continued well-executed customer experience post-conversion
• Ensure all TM customers are kept whole throughout the conversion process

• Recruited by First Southern Bank to establish/start-up a Cash Management department
• Implemented business rules for AML/BSA requirements
• Established customer risk assessment processes
• Implemented and managed Account Recon, Positive Pay and Lockbox products
• Enhanced corporate online banking product to include ACH and Wire transactions
• Participated in and sourced 80% of new business and customer retention sales calls within the small business, non-profit and medical services segments

Fort Lauderdale, FL, US

• Manage the bank-wide retail online banking & bill pay platform
• Manage multiple vendor relationships in order to provide multiple quality-based Cash management solution
• Manage business-as-usual activities in support of 1,200 Florida-based users across various platform technologies.
• Manage, lead or participate in multiple development and enhancement projects.
• Active participant in WOW customer service philosophy extended to external and internal customers
• Develop and conduct customer support and Cash Management Sales/Support training.

New York, NY, US

• Manage business-as-usual activities in support of 30,000 worldwide users across various platform technologies.
• Manage, lead or participate in multiple development and enhancement projects.
• Active participant in Core Capabilities Strategic Industry Direction initiatives.
• Develop and conduct customer support and help desk training.
• Managed the notification, education and distribution of Client Product Guide for EURO currency conversion.

• Extensive consultative and business analyst role in the implementation, upgrading and conversion of clients utilizing paper-based and electronic Cash Management Products.
• Advised clients and Sales in needs-based sales approach.
• Designed and implemented CD-Rom Product for disbursements.
• Project manager for the RFP process, installation and customer migration of Image-based Wholesale Lockbox System.
• Project leader for quality improvement initiatives, including membership on the BAI Quality Forum.
• Developed and administered industry-focused training for Relationship Officers and Cash Management support staff.

• Managed Account Reconciliation Department of two supervisors and ten staff members.
• Monitored servicing and operation of 1200 DDA's and 100 account reconciliation accounts.
• Implemented cost cutting efficiencies with emphasis on process flows and quality measurement utilizing TQM methodology.
• Administered technical aspects of Disbursements and Wholesale and Retail Lockbox Services to ensure timely, accurate and quality product delivery to clients.
• Quality client servicing through process management and statistical process control.
• Liaison between systems, sales/marketing and operations by participating in sales calls and initiating service requests to improve enhance and develop client relationships.