Marianne Robbins Email & Phone Number

Boston, Massachusetts, Us

Boston, Massachusetts, Us

Davidson, Nc, Us

Boston, Ma, Us

Objectives:• Assist, validate and collaborate in the conversion of core DDA and Electronic Banking products• Manage project plans, issue logs, action items, progress tracking scorecard across Cash Management products• Assist, validate and collaborate in the implementation and conversion of:o RDC - manage customer implementation of new RDC platform, mitigate financial risk activities, provide status reporting and issue resolutiono Commercial Online Banking -  ACH – ensure parameter settings, create new and validate existing templates Wire – ensure parameter settings, create new and validate existing repetitive and semi rep templates Business Bill Pay – manage the conversion of customer accounts/payments to new Bill Pay platform, document post implementation issues and provide resolutiono Lockbox – manage the conversion of customer boxes to new Lockbox platform and provide training to internal and external users• Mitigate conversion-related feature/functionality and process changes through knowledge transfer sessions and customer communication• Assist and provide direction to customers for pre and post conversion activities

Hanover, Maryland, Us

Premier Care Team – ARP SME (subject matter expert) August 2010 - presentObjectives: • Address the unique servicing needs of “high touch” customers and provide an additional level of Conversion-related support • Mitigate numerous conversion-related feature/functionality and process changes within Paper Disbursement Product set• Design, implement and utilize database to track all pre-and post-conversion reach out activities, provide level-3 support for conversion related servicing issuesJoint Customer Consolidation Team: August 2010 - April 2011 Objectives: • Ensure a continued well-executed customer experience post-conversion• Ensure all TM customers are kept whole throughout the conversion process• Consistent process and approach for our discussions with joint customers related to the consolidation of DDA’s and Treasury Management services post-conversion• Address gaps in the product consolidation process through workarounds, automation, or alternate solution• Develop tools for team member use to expedite consolidation planning and executionTreasury Management Client Impacts Team: April 2010 – August 2010Objectives: • Document, monitor and mitigate product enhancements, changes and upgrades impacting converting TM customers. • Work closely with Product Management, Marketing & Communications and Training Groups to ensure clients are informed of pending conversion-related impacts and product upgrades.

• Recruited by First Southern Bank to establish/start-up a Cash Management department• Implemented business rules for AML/BSA requirements• Established customer risk assessment processes • Implemented and managed Account Recon, Positive Pay and Lockbox products• Enhanced corporate online banking product to include ACH and Wire transactions• Participated in and sourced 80% of new business and customer retention sales calls within the small business, non-profit and medical services segments• Responsible for 70% of new business • Increased bank balances by $100 M • Implemented “big bank” relationship management philosophy in “community bank” environment• Created niche markets in Property Management and Health, providing image-based lockbox and medical records imaging• Managed multiple SAAS vendors to become leading edge, technology-based community bank

Fort Lauderdale, Fl, Us

• Manage the bank-wide retail online banking & bill pay platform• Manage multiple vendor relationships in order to provide multiple quality-based Cash management solution • Manage business-as-usual activities in support of 1,200 Florida-based users across various platform technologies.• Manage, lead or participate in multiple development and enhancement projects. • Active participant in WOW customer service philosophy extended to external and internal customers• Develop and conduct customer support and Cash Management Sales/Support training.

New York, Ny, Us

• Manage business-as-usual activities in support of 30,000 worldwide users across various platform technologies.• Manage, lead or participate in multiple development and enhancement projects. • Active participant in Core Capabilities Strategic Industry Direction initiatives. • Develop and conduct customer support and help desk training. • Managed the notification, education and distribution of Client Product Guide for EURO currency conversion.

• Extensive consultative and business analyst role in the implementation, upgrading and conversion of clients utilizing paper-based and electronic Cash Management Products. • Advised clients and Sales in needs-based sales approach. • Designed and implemented CD-Rom Product for disbursements. • Project manager for the RFP process, installation and customer migration of Image-based Wholesale Lockbox System. • Project leader for quality improvement initiatives, including membership on the BAI Quality Forum. • Developed and administered industry-focused training for Relationship Officers and Cash Management support staff.

• Managed Account Reconciliation Department of two supervisors and ten staff members. • Monitored servicing and operation of 1200 DDA's and 100 account reconciliation accounts. • Implemented cost cutting efficiencies with emphasis on process flows and quality measurement utilizing TQM methodology. • Administered technical aspects of Disbursements and Wholesale and Retail Lockbox Services to ensure timely, accurate and quality product delivery to clients. • Quality client servicing through process management and statistical process control. • Liaison between systems, sales/marketing and operations by participating in sales calls and initiating service requests to improve enhance and develop client relationships. • Project leader instituting check fraud safeguards.