Enhanced service efficiency across six sites by implementing comprehensive on-site and off-site training programs.Exceeded operational cost forecasts for 2024 through strategic management and cost control.Appointed Licensee of the Pig and Tinder Box Cocktail Bar and Restaurant, overseeing all aspects of operations.Achieved a 4% reduction in operational costs across six venues by optimizing resource allocation.Fostered teamwork and an inclusive company culture by introducing… Show more Enhanced service efficiency across six sites by implementing comprehensive on-site and off-site training programs.Exceeded operational cost forecasts for 2024 through strategic management and cost control.Appointed Licensee of the Pig and Tinder Box Cocktail Bar and Restaurant, overseeing all aspects of operations.Achieved a 4% reduction in operational costs across six venues by optimizing resource allocation.Fostered teamwork and an inclusive company culture by introducing cross-training programs across multiple sites.Lowered labor costs by 6% through staff training and the implementation of streamlined systems and organizational structures.Redesigned and restructured a takeaway space in one venue, improving workflow and cutting average wait times by 50%.Project-managed a large-scale music and food event, successfully selling over 500 tickets and coordinating logistics, artist management, staffing, and catering.Established a new HR department, creating position descriptions, policies, and procedures before recruiting and onboarding the HR lead.Restructured management for both kitchen and front-of-house teams, reducing costs and improving the chain of command for greater operational clarity. Show less

Successfully managed a team of up to 75 employees across five cafes, a newly launched coffee roastery, and a bakery.Led the planning, design, and opening of seven venues over nine years, expanding the company from a single store to a network of locations, including a 400 sqm coffee roastery and artisanal sourdough bakery.Implemented a new financial reporting structure, making each venue responsible for its own budget management, forecasting, and reporting.Achieved 14.3% ownership of… Show more Successfully managed a team of up to 75 employees across five cafes, a newly launched coffee roastery, and a bakery.Led the planning, design, and opening of seven venues over nine years, expanding the company from a single store to a network of locations, including a 400 sqm coffee roastery and artisanal sourdough bakery.Implemented a new financial reporting structure, making each venue responsible for its own budget management, forecasting, and reporting.Achieved 14.3% ownership of the company, working alongside three other partners to drive growth and success.Led a diverse team of over 75 staff from 20 different countries, fostering a collaborative and inclusive work environment.Represented the company internationally as a judge for Cup of Excellence competitions in Rwanda, Mexico, and Colombia.Served as Coffee Roaster for two years, overseeing green coffee inventory, quality control, and production roasting. Show less

Led a team of 12 in a fast-paced Australian cafe, redesigning service systems and implementing table service to boost efficiency and profitability.Fostered a new company culture centered on teamwork and delivering exceptional customer service.Achieved high staff retention through strong leadership and employee engagement.Managed HR processes, including recruitment, onboarding, training, and payroll administration.Participated in company training sessions focused on coffee… Show more Led a team of 12 in a fast-paced Australian cafe, redesigning service systems and implementing table service to boost efficiency and profitability.Fostered a new company culture centered on teamwork and delivering exceptional customer service.Achieved high staff retention through strong leadership and employee engagement.Managed HR processes, including recruitment, onboarding, training, and payroll administration.Participated in company training sessions focused on coffee production, espresso extraction, and roasting techniques.Oversaw staff rostering and scheduling to ensure smooth operations.Handled stock control and inventory management to maintain optimal supply levels Show less