Mariano Angelozzi Email & Phone Number

Córdoba, Argentina

As part of the VE group I did traffic analysis to both, ensure good performance for our customers and troubleshooting for issues when stats decreased. The analysis was also applicable for disputes related to monthly invoicing and differences in recorded volumes. Other tasks included:- Testing sessions with customers and providers to do network captures and find issues in real time,- Deployment of new products for customers,- Interconnection testing with new clients and providers,- Report debugging to isolate problems,- Database updates in the back end using SQL,- Review of customer's performance in relation to issues reported.

First level customer support.Was in direct contact with customer via ticketing system (CMR) providing technical support and problem resolution for VoIP products.

Córdoba, Argentina

Provided coordination for Translation Projects putting together the team that would complete the required steps for each particular piece.Management of these projects required file processing to adapt to industry tools, resource management and delivery and follow up for client satisfaction.

Córdoba - Argentina

The position required a close relationship with the customers to maintain a personalized service and a timely communication.It also involved support for the Project Management team, general project review and quality.I was also responsible for the system to be up to date and to generate the invoices for customers and providers.

Provide linguistic solutions by being the primary contact of the client. Translate printed material and localize software and websites. In charge of putting together the team, and ensure quality and timely products.

CSR in charge of clients needs. Served in several sectors, covering financial assitance, complaint resolution, and technical difficulties for customers of a major phone company in the U.S. (Mci/Verizon). As an experienced csr was appointed to handle difficult and escalated calls as a supervisor, providing resolution and follow ups.

Professional In Gastronomy, Gastronomy

Public Translator (Incomplete Course)