Paund es una empresa Latinoamericana con base en Argentina que se dedica a ofrecer soluciones en Infraestructura Tecnológica.Las unidades principales de nuestra actividad son: Gerencia y consultoría de áreas o departamentos tecnológicas. Desarrollo de Telefonía IP y Redes convergentes. Gestión de infraestructura.Desde 2012 brindamos soluciones simples, sólidas y flexibles a empresas, colaborando con el negocio y su estrategia facilitando la tecnología de manera efectiva.

Currently leading multiple projects for HP Global Operation Centers (GOC). This is a global organization with presence multiple locations across all regions.My responsibility is to deliver high impact results and ensure constant improvement for GOC organization. All projects I am leading are focused in standardization as well as internal transformation from old standard process to new standards.All project applies ITIL.During 2011 and 2012 I was in charge of setting up… Show more Currently leading multiple projects for HP Global Operation Centers (GOC). This is a global organization with presence multiple locations across all regions.My responsibility is to deliver high impact results and ensure constant improvement for GOC organization. All projects I am leading are focused in standardization as well as internal transformation from old standard process to new standards.All project applies ITIL.During 2011 and 2012 I was in charge of setting up transformation plans and follow-up for legacy delivery center (AMS and EMEA based) to ensure the alignment to HP standards. Transformation as well as continual service improvement methodologies were applied. Balance Scorecard readiness and implementation of quality initiatives were some of the key accomplishments during this period. Also collaborated to define the Quality framework that later was applied globally.Also as a Quality Engineer I was responsible to design and apply a new standard process to ensure the right treatment of critical incidents. This made me earn the tittle of process owner, responsible to ensure the right level of commitment from the centers in the treatment of critical incidents and the follow-up meeting with centers leader to lockup for improvement areas and best practices. It was also required to created a tool to ensure the tracking and notification for critical incidents. Show less

As service delivery excellence lead for Argentina center my responsibility has been to help teams and setup tools to enable automation as well as standardization. The continual seek of new (non-existent or transformed) SLA measurements was the main task to achieve in order to start planning improvements plans.During this period I have participated as main consult for technology towers (Unix, Wintel, Database, Storage, Backup etc) in regards of Incident Management metrics and their… Show more As service delivery excellence lead for Argentina center my responsibility has been to help teams and setup tools to enable automation as well as standardization. The continual seek of new (non-existent or transformed) SLA measurements was the main task to achieve in order to start planning improvements plans.During this period I have participated as main consult for technology towers (Unix, Wintel, Database, Storage, Backup etc) in regards of Incident Management metrics and their alinement to HP standards. Also applied for service improvements plans when required.I have also design a SharePoint tool to ensure the right mapping to teams across multiple ITIL process vs Workflow tools vs customers, to ensure the right data source was later applied in the global reporting team. Show less

In this period I was promoted as Tech Lead for a level 3 support group of smaller airlines companies and internal infrastructure to ensure the right level of quality was being provided by the Unix team.In this new role, I was responsible to follow-up with account teams the implementation of any new deployment as well as ensuring the agreed level of service was still provided on a daily basis.It was my responsibility to ensure the standardization of the team across all the… Show more In this period I was promoted as Tech Lead for a level 3 support group of smaller airlines companies and internal infrastructure to ensure the right level of quality was being provided by the Unix team.In this new role, I was responsible to follow-up with account teams the implementation of any new deployment as well as ensuring the agreed level of service was still provided on a daily basis.It was my responsibility to ensure the standardization of the team across all the supported accounts. This was a very difficult task considering that each customer was treated in a very different way, however there were major achievements like the standardization of incidents escalations across all the accounts. Show less

During this period I worked as a first and second level Unix support for one of the most important airlines system provider in the world. With 5000+ system in the environment my job was to provide incident and change management.In 2008 I kept working in both change and incident management and consolidated my leadership skills and was assigned as Shift leader. This additional roles was in charge of being the Single Point of contact for every other critical incident in the site. My tasks… Show more During this period I worked as a first and second level Unix support for one of the most important airlines system provider in the world. With 5000+ system in the environment my job was to provide incident and change management.In 2008 I kept working in both change and incident management and consolidated my leadership skills and was assigned as Shift leader. This additional roles was in charge of being the Single Point of contact for every other critical incident in the site. My tasks was to ensure that the situation management team, responsible for the restoration of the service, had all the required resources to resolve the incident. I was also responsible to start the upper management escalation process in Argentina.During 2008 and 2009 I was also responsible to provide internal training for the internal standard tools as well as ITIL process for new employees in our team. Show less

Network specialist consulter focused on client communications needs. Designer of multiple communication solutions including LAN, WAN, VoIP, Telephony technologies. Network infrastructure specialized on programming different products on leaders trademarks communication technology as Cisco, 3Com, Dlink, Alcatel.

I was involved on developing business process for Information Technology Solutions. This included budget, cash and flow and ROI analyze for Information Technology projects. Also had to be the Client first contact.

Network Infrastructure Trainee. Inside help desk and network support. I was encouraged to implement Networks Solutions as well as learning Network Design. I was trained on 3Com technology and Motorola Wireless Solutions.