Marian Piper, Mba, A-Csm, Pmp, Itil Expert Email & Phone Number

Reston, Va, Us

● Lead Projects with healthcare focused customers related to application modernization and infrastructure migration to the Azure cloud utilizing Azure devops, sharepoint and teams. ● Provided program oversight in requirements management, risk management, milestones definition and tracking and Scrum ceremonies. ● Identified, tracked, mitigated, and reported on risks to delivery excellence, customer satisfaction, and employee satisfaction.● Serving as the first escalation point for the client and identified opportunities for continuous improvement of delivery services.● Managed all the resources assigned to the projects. ● Responsible for schedule, scope, deliverables, milestones, outcomes and budget. ● Provided weekly dashboards to customer and executive staff on health of the program, included was progress against schedule and budget, deliverable status, risks, issues and escalations.

San Jose, Ca, Us

• SR Program/Product manager for Cloud Service group including Framework, PaaS, IaaS utilizing Openstack and other open source offerings. The Multi Cell and AZ environments supports development and production offering that the eBay product. • Collaborate with leadership on key strategic programs, projects, and initiatives. Work close with leadership across CIPS to help define and track roadmap and milestones for the monthly reporting cadence. • Provide Program management for Security Compliance Program by coordinating of compliance activities around hardening, TLS, HTTPS, Sentinel agents. Responsible for On-Boarding services to Secured Trusted Control plane. • Program manager over new Secure Zone – for Restricted Non-PCI data and applications. Covering Design and BP’s tracking, FW LB implementations, coordinating across departments within Cloud Services and external groups Network Security, Site services and Networking. VPC’s, PaaS Packaging solutions, Sentinel to enforce security, Rapto.io, Altus, Monitoring and CMS. • Provide custom build standardized dashboard and templates in Jira and Jira Portfolio, Smartsheets for the Executive, Managers, Product Manager, Developers and Project Managers. • Support the group by providing coordination and tracking of Yearly planning and roadmap for 200-employee group. • Portfolio reporting and tracking for over 120 Major deliverables by providing structured process for documenting all external ASKS and RTB deliverables. • Responsible for Quarterly release planning for roadmap, Jira, Srum, Project methodology and KanBan Coaching.

San Jose, Ca, Us

• SR Program manager for IaaS Cloud Program spanning Private cloud using Openstack and Hybrid cloud utilizing RackSpace. Hybrid selection AWS. • Responsible for Program management of the Design, Implementation, Operationalization for the two new Openstack environments in US and Europe. Including coordination of Procurement, rack stack, Buildout of infrastructure to support the installation of Openstack foundational components. • Mentored and coached other Project Managers on tools, process, and implementation. • The tools Used to manage the team where Smartsheet, Rally, excel and power point.• Provided custom build standardized dashboard and templates in Rally and Smartsheets for the Executive, Managers, Product Manager, Developers and Project Managers to manage their work in the new tool.

San Jose, Ca, Us

• Program manager for IaaS Cloud development group for one of the largest OpenStack implementation of a private cloud. • Managed project portfolio utilizing Agile Scrum methodologies across 20 components and 7 delivery teams. • Responsible for Sprint planning, daily standups, retrospect’s and sprint demo over sight and coordination. • Worked closely with the Product Managers and Leaders in defining the user stories, managing backlog and prioritizing the EPICs or User stories for the sprints. Managed up to 5 sprints at a time for the Private Cloud group.• Program Manager for the Hybrid Cloud initiative which was to Plan, Design, Develop, Implement and transition the first use of the Public cloud for the use of the Developers of the PayPal services. • The program of the Hybrid Cloud had 10 distinct components across 6 delivery teams. The focus of development was utilizing AWS as the provider, however the evaluation and analysis of Google Cloud and MS Azure where being considered as a backup service to the primary public provider. • Responsivities includes Sprint planning, timeline management, Blue print review meetings, Daily standups, Demos, and weekly executive level dashboard and review meetings. • The tools Used to manage the team where Jira, Rally, excel and power point.• Responsible for supporting setting up the entire portfolio for the Global Platform organization in Rally moving all of our initiatives, projects , user stories and tasks from Jira to Rally. • Provided custom build standardized dashboard and templates in Rally for the Executive, Managers, Product Manager, Developers and Project Managers to manage their work in the new tool. • Provided guidance, support and training to the group during the transition from Jira to Rally.

San Francisco, Ca, Us

• Program manager over all aspects of IT Data Center Strategy Program encompassing the scoping, planning, executing, reporting and monitoring. Focused technology projects covering core switches, remote office border switches and firewalls. For 15 remote sites globally and two main Data Center and Vulnerability detections and alerting tool.• Data Center exit and closure providing the planning, executing, application migration, VM relocations to other Data Center and decommissioning of applications. Retirement, migration or transition of over 550 devices to other data centers, Cloud or SaaS solutions.• AWS project developing a cloud service for the IT organization to migrate over 100 application and services to the Amazon Web Service IaaS service. • Providing guidance in ITSM in the development of all the service definition, processes, Service Delivery Framework and documentation for the AWS Cloud Service. • ITSM processes defined and managed during the life cycle, platform engineering capabilities and automation, release management, communication management, change management, demand management, financial showback, backup and recovery, monitoring and reporting on capacity and utilization of cloud services. • Created a factory model for project intake, demand management, relationship management, requirements gathering, design, development, integration, UAT and transition to operations of current or new applications into the AWS cloud service.

San Jose, Ca, Us

• Provide program planning, governance and project management, promote the continuous improvement of project management related processes, and guide project stakeholders in defining project scope and ensuring the effective utilization of resources.• Provide the professional and strategic leadership for the organization and coordinate both internal and external resources to maximize project and program success. • Maintain standard project management practices and methodologies. Oversee the development and maintenance of common standards and methodologies for project management. Ensure projects and programs are defined, tracked, and executed following a standardized methodology. • Manage complex technical programs or projects and monitor its successful implementation.• Coach, mentor, assist or handle all aspects of project planning, requirements gathering, scheduling and work planning, communications, issue resolution, cost tracking, financial reporting and change management. • Ensure delivered projects meet design specifications and quality standards and are completed in a timely manner.• Collaborate with upper management both within IT and across business organizations to create and maintain a uniform approach to project management and serve as a change agent for continuous improvement through implementation of improved/enhanced methodologies, tools and techniques.• Implementation of IT Service Management (ITSM) based on ITIL best practices.

Palo Alto, California, Us

• Program management migration from an existing infrastructure onto the standard Stanford network, telephony, desktop, application and end user support model of 25 UHA managed medical clinics and over 1000 end points within a tight timeline. • Worked closely with Business owners in documenting and defining services that where to be retired, migrated or mitigated to allow for the business to continue to functions as they did prior to the migration to Stanford services. • Managed 5 Project managers and 1 Project coordinator to delivery between 1 to 3 site remediation’s per week. • Worked closely with all Stanford technical towers to coordinate and deliver services needed to meet the delivery deadlines and customer expectations. • Performed service delivery management by working in collaboration with Accenture our IT management vendor, critical in identifying gaps in delivery and implementing process improvement allowing for improved service delivery.• Defined and provided transition to operations activities to ensure excellent customer service and business relationship management.

Oakland, California, Us

Kaiser Permanente, Pleasanton, CA, a 250,000 employee 8.5 million member National Healthcare organization• Vendor management and process improvement in delivering projects within the OLA. • Managed the implementation of large-scale complex IT infrastructure for Network Services, Network Engineering, End User Services and End Point Engineering in conjunction with KP project management methodology including status reporting metrics.• Delivered quality project services by managing demands, allocating resources, prioritizing needs, and aligning services to technology goals and coordinating with IPM Project Management Office, Intake team and IPM Program Delivery Managers.• Led and matrix managed a cross-functional team of 25-30 project managers providing IT infrastructure.• Applied consistent methods for evaluating staff performance to Increase customer satisfaction and consistent project.• Identified gaps and obstacles to successfully track, manage and quickly resolve program issues. • Reviewed financial management, project plans and status reports for all projects ensuring accuracy, completeness and to resolve issues and risks. • Coordinated activities of multiple vendors and subject matter experts to define scope, create implementation plans and delivery IT projects. • Lead and/or served on KPHC Backup and recovery program, IMG service project delivery process improvement, Core project governance board, Project Intake, PMO Maturity program, ISTP Information Services Transformation Program, cross functional multi-department task forces and working groups to conduct needs assessments, determine priorities, and implement performance improvement activities.

Sacramento, California, Us

Provides oversight and leadership in major initiatives to align business unit objectives with the appropriate technology solutions. Takes from inception through discovery and evaluation of the available solution to selection and implementation. • Directed IT functions, provided leadership and oversight to align business objectives with technology solutions.• Developed and implemented Infrastructure Program Management for new hospital creation, relocation and merger of Camino Medical Group, Palo Alto Medical Clinic and Santa Cruz Medical Clinic including call centers, Unified Communication solutions (Network LAN, WLAN and WAN, Server and Data Center, Low Voltage systems and multiple Technology Building systems).• Established systems for more than 2,000 users, 200,000 customers, 700 voice devices and 75 ACD-capable departments across multi-site, multi-story medical clinics and campuses.• Migrated 6,000 active directory accounts and 8,000 computers to Sutter domain with streamlined GPO’s and OU’s for enhanced performance and availability. • Designed and implemented $1.2M VOIP phone system and telephony upgrade that increased capacity, stability, reliability and increased patient satisfaction by 85%• Initiated and drove sophisticated technical planning to implement network-monitoring NETIQ service desk operation Incident Monitor (IM), AD Migration, Server Integration and Tracemaster EKG capturing technology.• Managed multiple teams in highly matrixed environment by fostering collaborative and supportive work environment.• Oversaw RFPs and price negotiations as well as definitions, pricings and maintenance of projects to ensure quality and cost effectiveness.

Directed team of 20 staff, including 3 remote support employees as well as help desk and IS managers for 1K employees and over 1K devices. Maintained more than 200 Microsoft and UNIX/Linux production and development servers. • Provided high availability designs and project planning with careful attention to global focus, ongoing support, standardization, documentation and maintenance of more than 200 Microsoft and UNIX/Linux production and development servers.• Designed highly available storage solutions, SAN for high performance application and NAS for a near line storage solution for redundancy, back-up and archiving. • Relocated 600 employees to new headquarters through detailed project planning and movement of desktops, phone systems, and other tertiary technology.• Redesigned and upgraded Disaster Recovery Planning processes, procedures and technology to assure backup and recovery occurs within an appropriate window.• Assessed and recommended improvements of core business systems and drove solutions to address and enhance applications availability and capacity. • Ensured multi-team collaboration during mass upgrade of multi-domain environment providing design, integration, testing and implementation for a robust and secure solution.• Delivered executive presentations with recommendations to align technology to strategic objectives of the organization.

• Managed $4.5M budget and 20-member team, including 4 remote support staff, help desk, networking, and telecommunications and IS managers for 550 employees and 750 computers of global company seeking to create new infrastructure. • Redesigned LAN and WAN infrastructure and relocated 3 buildings into single facility for 450 employees and more than 140 production servers and network devices, which included redundancy in WAN and LAN technology; relocated 140 servers and network devices through careful planning relocation and implementation of IS services meeting all milestones ahead of schedule.

• Oversaw $5.5M budget and led team of 27 employees, including help desk, networking, IS, and Global Infrastructure managers for more than 650 employees and 850 computers. • Maintained more than 120 production servers and network devices in data center. Specified, contracted, and maintained PBX and VM systems at all locations. Installed and maintained products to provide resilience and redundancy to Oracle, ERP, Seibel SFA, Brio Enterprise, and other services. • Provided backup, recovery, and disaster recovery plan and service for production UNIX and NT servers and devices.

Mba, Masters Business Administration, Information Security

Bs, Business Administration, Computer Applications And Systems